Diligent Robotics

Manager, Field Application Engineering

Diligent Robotics

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Linux

About the role

  • The Manager, Field Application Engineering will be responsible for leading a team of Engineers and Technicians who provide support and guidance in implementing and troubleshooting autonomous delivery robots.
  • Leading the installation and maintenance activities, you will ensure safe and compliant installations.
  • You will be the onsite expert, continually developing your knowledge and skills to deliver innovative solutions.
  • You will manage a team of field application specialists and will be expected to travel 25% per quarter as well as work hours are dependent on the site needs.
  • When not traveling you will use the knowledge that you have gained onsite to provide remote support, improve procedures and develop new solutions.
  • You will report directly to the Director of Implementation.
  • Manage a team of Field Application Engineers and Technicians
  • Conduct 1on1’s, career progression planning and goal setting for your direct reports
  • Work cross functionally with engineering to support the implementation process.
  • Perform installations, training and validations for new robots or expansions.
  • Provide feedback from customers and act as customer advocate.
  • Create documentation to enhance technical training, user guides, procedures, and technical manuals.
  • Proactively provide feedback to the organization on product performance with suggestions for product improvements and new product development.
  • Assist with the Team’s on-call support before and/or after hours as required by the organization.
  • Provide ongoing technical and customer service assistance and/or confirm that the customer has properly received resolution.
  • Perform network and site surveys alongside the growth team in support of potential or signed contracts.
  • Assist the platform engineering team in creating new integrations used for Moxi location tracking
  • You have at least 2 years of experience leading a team of Sales or Field Engineers
  • You have experience conducting productive 1:1’s, aligning team goals to individual ones and growing members of your team professionally
  • You have an Engineering or Computer Science degree or demonstrate equivalent, relevant professional work experience.
  • You have hands-on experience with Linux operating systems.
  • Coding experience is a plus
  • You have the ability to interact and communicate positively and effectively with customers.
  • You have a basic understanding of hardware/software installations and repairs in order to support both application and technical support.
  • You can demonstrate a good mechanical aptitude.
  • You have proven software/hardware troubleshooting skills
  • You can handle multiple tasks at the same time that require minimal supervision and can prioritize tasks accordingly.
  • You are self-motivated, success oriented and demonstrated a collaborative, customer focused approach.
  • You will be required to travel 50% of the time.
  • You are required to have a valid US Driver’s License.
  • You are able and willing to pass hospital vendor credentialing requirements – such as, but not limited to, drug screening, immunizations, training and background screening.
  • You must be able to travel Monday through Friday for a minimum of two weeks at a time. Occasional weekend travel may be required.
  • You are an excellent team player with outstanding communication skills.

Requirements

  • You have at least 2 years of experience leading a team of Sales or Field Engineers
  • You have experience conducting productive 1:1’s, aligning team goals to individual ones and growing members of your team professionally
  • You have an Engineering or Computer Science degree or demonstrate equivalent, relevant professional work experience.
  • You have hands-on experience with Linux operating systems.
  • Coding experience is a plus
  • You have the ability to interact and communicate positively and effectively with customers.
  • You have a basic understanding of hardware/software installations and repairs in order to support both application and technical support.
  • You can demonstrate a good mechanical aptitude.
  • You have proven software/hardware troubleshooting skills
  • You can handle multiple tasks at the same time that require minimal supervision and can prioritize tasks accordingly.
  • You are self-motivated, success oriented and demonstrated a collaborative, customer focused approach.
  • You will be required to travel 50% of the time.
  • You are required to have a valid US Driver’s License.
  • You are able and willing to pass hospital vendor credentialing requirements – such as, but not limited to, drug screening, immunizations, training and background screening.
  • You must be able to travel Monday through Friday for a minimum of two weeks at a time. Occasional weekend travel may be required.
  • You are an excellent team player with outstanding communication skills.