Finni Health (YC W23)

QA Engineer

• Conduct comprehensive case audits to evaluate treatment planning, supervision, and client progress.
• Partner one-on-one with BCBAs to provide coaching on clinical quality, documentation, and case conceptualization.
• Serve as a trusted clinical resource for supervisors and BCBAs navigating complex cases.
• Support professional growth through individualized coaching and values-based leadership.
• Design and improve quality assurance processes that create measurable, lasting improvements.
• Develop systems to track, monitor, and resolve quality findings in collaboration with clinical leadership.
• Transform audit findings into actionable improvements that strengthen client outcomes.
• Develop and present quarterly CEU trainings for BCBAs.
• Create educational content based on quality trends, BACB requirements, clinician feedback, and industry best practices.
• Integrate Acceptance and Commitment Training (ACT) into supervision, coaching, and clinical consultation.
• Model ACT-informed conversations that promote resilience, psychological flexibility, and values-based decision-making.
• Help clinicians apply ACT principles in both client care and professional growth.

Quality Assurance Manager – BCBA

Analyst

• Conducting assessments and diagnostic evaluations for children with autism and developmental disabilities
• Developing and implementing individualized behavior intervention and treatment plans
• Providing one-on-one therapy and family support
• Supervising and mentoring BTs/RBTs to ensure consistent, high-quality care
• Collaborating with interdisciplinary teams to create well-rounded care solutions
• Maintaining accurate and confidential documentation (HIPAA-compliant)
• Staying informed on current research and best practices in behavioral health

Board Certified Behavior Analyst, BCBA

Behavior Technician

• Deliver in-person ABA therapy in a child's home
• Follow behavior intervention plans designed by a BCBA
• Collect and record data on client progress and behaviors
• Participate in supervision sessions with a BCBA
• Attend required team meetings and training sessions

Behavior Technician, RBT

Manager

• Lead and manage the scheduling team to ensure efficient use of authorized ABA therapy hours for each client
• Monitor scheduling workflows and optimize processes to hit target utilization rates
• Analyze data on scheduled versus authorized hours, and identify opportunities for improvement
• Collaborate closely with clinicians, BCBAs, and support staff to proactively address scheduling roadblocks
• Communicate regularly with families and staff to close gaps between authorized and delivered hours
• Train, coach, and support schedulers to meet and exceed utilization goals
• Implement tools, best practices, and reporting systems to streamline scheduling operations

Utilization Manager

• Conduct diagnostic assessments and evaluations
• Develop and manage individualized behavior intervention plans
• Deliver direct ABA therapy and track client progress
• Collaborate with families and interdisciplinary professionals
• Maintain accurate, HIPAA-compliant documentation
• Keep up-to-date with ABA research and best practices

Board Certified Behavior Analyst (BCBA, BCaBA)

Human Resources

• Serve as the primary HR point of contact for practice owners and practice success managers, building trusted relationships across our multi-state footprint
• Provide guidance on employee relations matters, performance management, organizational design, and workforce planning
• Coach managers on effective people practices, conflict resolution, and team development
• Partner with leadership to understand business needs and translate them into actionable HR strategies
• Ensure HR policies and practices comply with federal, state, and local employment laws across all operating states
• Maintain up-to-date knowledge of healthcare and ABA-specific regulations, licensure requirements, and workforce compliance standards
• Manage leave of absence administration (FMLA, state-specific leave laws) and ADA accommodations across jurisdictions
• Champion a positive, inclusive, and mission-aligned culture across a distributed workforce
• Support onboarding and offboarding processes to ensure a consistent, high-quality employee experience
• Analyze HR metrics and trends (turnover, engagement, time-to-fill) to identify opportunities for improvement and present findings to leadership
• Maintain accurate employee records and ensure data integrity in the HRIS
• Support the development, documentation, and rollout of HR policies and procedures
• Participate in compensation benchmarking and total rewards analysis in partnership with HR Manager

HR Business Partner

Board Certified Behavior Technician, BCBA

Credentialing Coordinator

• Provide comprehensive support for all aspects of the credentialing and re-credentialing process.
• Ensure adherence to all relevant federal, state, and local regulations.
• Assist with the provider privileging process and onboarding.
• Support the generation of credentialing reports and resolving issues.
• Adapt responsibilities as Finni Health evolves.

• Provide comprehensive credentialing support for Finni Health providers
• Ensure adherence to all relevant federal, state, and local regulations
• Assist with the provider privileging process and onboarding
• Support the generation of credentialing reports and improvements in processes
• Manage credentialing database with accuracy and attention to detail

Customer Success Manager

• Project manage and ensure that the provider launches are progressing at the fastest timeline.
• Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni.
• Partner with providers to understand their goals of scaling their practice.
• Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support.
• Become an expert on all things Finni and answer all customer questions and concerns.
• Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting.
• Work with the cofounders to build out better processes and tooling cross-functionally.
• Set up SLAs and KPIs for our provider success function.

Practice Success Manager

Operations

• Project manage and ensure that the provider launches are progressing at the fastest timeline.
• Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni.
• Partner with providers to understand their goals of scaling their practice.
• Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support.
• Become an expert on all things Finni and answer all customer questions and concerns.
• Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting.
• Work with the cofounders to build out better processes and tooling cross-functionally
• Set up SLAs and KPIs for our provider success function.

ABA Regional Operations Manager

• Own the operational and strategic management of Finni Health's payer network.
• Ensure providers successfully join and remain in-network with commercial and Medicaid payers.
• Develop and execute strategies to expand and optimize Finni's payer network.
• Lead and develop the team responsible for payer enrollment, contracting operations, and network maintenance.
• Oversee revalidation, recredentialing, roster management, demographic updates, and ongoing payer maintenance activities.
• Analyze operational data to identify trends, improve workflows, and support strategic decision-making.

Group Contracting Manager

• Conduct Functional Behavior Assessments (FBAs) and develop Behavior Intervention Plans (BIPs)
• Implement behavior plans with ongoing monitoring and evaluation
• Collaborate with families, caregivers, and interdisciplinary professionals
• Train and support parents and caregivers
• Maintain accurate documentation and data collection
• Participate in team meetings and case consultations

Claims Specialist

• Play a critical role in optimizing our revenue cycle operations
• Monitor claims approaching timely filing limits and alert the RCM team about these claims
• Resolve payer claims rejections by researching the root cause, calling the payer, and ultimately get claims accepted
• Follow up on claims with no payer response and ensure claims are on file with payers
• Identify root cause of issues and work with various teams to obtain updated coverage information
• Research root cause of claim denials and appeal them within deadlines
• Ensure all EDI related enrollments are in place with payers
• Ensure strict adherence to payer regulations and internal policies
• Lead workflow optimization initiatives within RCM and manage specific projects
• Collaborate extensively with multiple teams to align RCM efforts with business objectives

Quality Assurance Manager – BCBA

Board Certified Behavior Analyst, BCBA

Behavior Technician, RBT

Utilization Manager

Board Certified Behavior Analyst, BCBA

Board Certified Behavior Analyst (BCBA, BCaBA)

HR Business Partner

Board Certified Behavior Technician, BCBA

Credentialing Coordinator

Credentialing Coordinator

Practice Success Manager

ABA Regional Operations Manager

Group Contracting Manager

Board Certified Behavior Analyst, BCBA

Revenue Cycle Claims Specialist