Practice Success Manager

Finni Health (YC W23)

Practice Success Manager empowering providers, enhancing operational clarity for ABA and mental health practices at Finni Health. Collaborating with leadership to ensure strategic growth while delivering top-tier patient care.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Project manage and ensure that the provider launches are progressing at the fastest timeline.
Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni.
Partner with providers to understand their goals of scaling their practice.
Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support.
Become an expert on all things Finni and answer all customer questions and concerns.
Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting.
Work with the cofounders to build out better processes and tooling cross-functionally.
Set up SLAs and KPIs for our provider success function.

Requirements

What you’ll need

Mission-Driven & Provider-Centric – You believe in Finni’s mission to democratize autism care and are passionate about helping providers grow successful, compliant practices.
Trusted Operator & Advisor – You’re the calm in the chaos and a strategic partner to providers—able to guide them through clinical, financial, and operational decisions.
Analytical Problem Solver – You dig deep into challenges, quantify issues, and build thoughtful, customized solutions that drive measurable outcomes.
Process & Data-Oriented – You thrive on improving systems, managing projects, and using data to drive smart, scalable decisions.
Resilient in Ambiguity – You’re energized by the unknown, taking initiative in unstructured situations and confidently shaping strategy in fast-moving environments.

Benefits

Comp & perks

401(k)
Health insurance
Dental insurance
Vision insurance
Flexible schedule
Paid time off
Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata analysiscustomer supportprocess improvementKPI settingSLA management

Soft Skills

mission-drivenprovider-centrictrusted operatoranalytical problem solverprocess-orientedresilient in ambiguity