FINDIQ

Sales Development Rep

• Identify and research target OEMs, manufacturers, and service organizations where findIQ’s AI knowledge platform can create measurable value.
• Build and execute thoughtful outbound campaigns (email, LinkedIn, calls) tailored to industrial stakeholders - not generic sequences.
• Qualify inbound and outbound leads through discovery conversations focused on operational challenges, workforce knowledge gaps, and digital initiatives.
• Schedule high-quality meetings for Account Executives and ensure smooth handoffs with clear context and insights.
• Maintain clean CRM data and pipeline tracking with discipline and accuracy. (Salesforce)
• Continuously refine messaging by collaborating with marketing and sales leadership based on real customer conversations.

Sales Development Representative

Support Engineer

• Du gestaltest und führst eigenständig Onboardings, Produktschulungen und Workshops für neue und bestehende Kunden durch und sorgst so für einen nachhaltigen, erfolgreichen Einstieg in unsere Plattform.
• Du bist erste Ansprechperson bei technischen und anwendungsbezogenen Anfragen und unterstützt unsere Kunden aktiv bei der Lösung konkreter Herausforderungen im Alltag.
• Du analysierst wiederkehrende Anliegen, strukturierst Kundenfeedback und bringst es gezielt und lösungsorientiert in Produkt und Entwicklung ein.
• Du entwickelst Prozesse zur Skalierung und Automatisierung und schaffst so die Grundlage für nachhaltiges Wachstum.
• Du konzipierst Materialien wie Anleitungen, Hilfeseiten und Trainingsunterlagen, um Kunden möglichst schnell zur Lösung zu befähigen.
• Du analysierst relevante Support-Kennzahlen wie First Response Time (FRT), Resolution Time, Ticketvolumen oder CSAT systematisch und leitest daraus konkrete Maßnahmen zur Verbesserung ab.
• Du arbeitest eng mit Produkt, Tech und Vertrieb zusammen und bringst Verbesserungen proaktiv ein, um die Nutzerzufriedenheit und Kundenbindung kontinuierlich zu steigern.

Customer Success Specialist – Support Engineer, digitale Lösungen

Account Manager

• You manage key accounts both strategically and operationally and develop these relationships for the long term.
• You analyze customer structures, identify growth potentials and work with your contacts to define concrete measures to improve and expand cooperation.
• You ensure the successful implementation of our solutions at the customer site and coordinate internal and external project stakeholders in a targeted manner.
• You actively monitor market developments, identify relevant challenges early and position FINDIQ as a strategic partner with appropriate solutions.
• You contribute an entrepreneurial perspective to the further development of our customer strategy and actively help shape processes and structures in the Customer Success area.
• If suitable and interested, there is the possibility to take on leadership responsibility in the medium term and help build your own team.

Key Account Manager – Digital Solutions in Industrial Environments

Sales

• Support the Sales and Presales teams with technical questions and the analysis of customer requirements
• Build, maintain and expand the internal and external knowledge base and Help Center
• Create and update documentation, FAQs, how-tos and troubleshooting guides
• Provide technical advice and interact directly with customers (email, chat, calls) during presales and support processes
• Work closely with product, engineering and customer success teams to relay customer feedback
• Contribute to the optimization of presales, support and documentation processes

Working Student Technical Sales / Presales

• Qualify leads: assess, prioritize and follow up on inbound and outbound inquiries.
• Handle initial outreach: contact potential customers via email, phone or LinkedIn to generate interest.
• Identify prospective customers: source leads via LinkedIn, trade shows, events, databases and the CRM.
• Conduct targeted research: analyze companies, decision-makers and pain points, and document findings clearly.
• Maintain the CRM: keep data up to date, track activities and ensure a clean pipeline.
• Collaborate closely with Marketing and Sales: align on campaigns, provide feedback and share insights.

Sales Development Representative

Customer Success Specialist – Support Engineer, digitale Lösungen

Key Account Manager – Digital Solutions in Industrial Environments

Working Student Technical Sales / Presales

Working Student – International Sales Development Representative