Customer Success Associate
Figure
Customer Service Representative
Figure
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
Junior
About the role
- Handle inbound phone calls, chats, and emails as the first point of contact for prospective and existing customers
- Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency
- Provide technical support and troubleshooting on a variety of platform issues
- Conduct video notary sessions with attention to detail and professionalism
- Promote brand trust and loyalty by delivering exceptional support via phone, chat, and email
- Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience
- Participate in new training and licensing programs to grow skills and support team goals
- Contribute to a high-energy, collaborative team environment in the Customer Support Center
- Become an expert in Figure products to resolve issues and move customers through the application process
Requirements
- 1+ years in a customer-facing role
- BA/BS from an accredited university preferred
- A dependable and reliable team player who thrives in a fast-paced, high-volume environment
- Adaptable and open to change as processes evolve
- Clear, confident, and compassionate communication skills
- Ability to become a licensed e-notary, including passing the Figure and state required background checks
- Successfully complete the required compliance training
- A solutions-oriented mindset and commitment to providing an outstanding customer experience
- Ability to build trust and rapport with customers over the phone and in writing
- Process driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms
- Must be authorized to work in the United States and able to verify identity and employment eligibility upon hire
Benefits
- Compensation: $22/hr (base)
- Monthly Bonus: Can range anywhere from $0 - $1,300/month
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingvideo notarycompliance traininge-notary licensing
Soft skills
empathycommunicationteam playeradaptabilitysolutions-orientedorganizational skillstrust buildingrapport buildingattention to detailcollaboration
Certifications
e-notary license
