VP Customer Success
cargo.one
Enterprise Customer Success Manager
Narvar
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Narvar is hiring an Enterprise Customer Success Manager to help scale our customer base; must be self-motivated, scrappy, and willing to learn and take action
- Own the health and success of your customers from go-live through to renewal and expansion
- Proactively engage clients at the right times to demonstrate value and identify opportunities for growth and advocacy
- Use data insights to track client health, and forecast and mitigate risk of churn
- Collaborate with product and engineering teams to synthesize customer feedback and drive product development
- Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently
- Contribute to the scalability of the customer success team through documentation and process optimization
Requirements
- BA/ BS degree required
- Minimum of 5+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
- Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
- Influence product, success, support, and sales teams to get things done
- Enjoy working in a fast-paced environment and have strong project management and communication skills
- Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
- Articulate the value proposition of a technology platform to meet client needs
- Comfortable collaborating with both technical and business teams
- Domain knowledge of retail, e-commerce, or logistics is a must
- Previous start-up experience strongly preferred
