Narvar

Customer Success Manager

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

Enterprise Customer Success Manager

Artificial Intelligence

• Map where AI is used internally across R&D, GTM, and G&A
• Define a focused internal AI adoption strategy
• Establish a measurement framework for internal AI
• Act as program owner for internal AI adoption
• Partner with product/engineering, data/platform, security, and IT
• Design and run internal AI skills programs

Lead, Strategic Initiatives – AI Transformation

Ecommerce

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Provide technical guidance and support on product features and functionalities.
• Contribute to the scalability of the customer success team through automation and process optimization
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Collaborate with cross-functional teams to address technical or operational challenges promptly.

Customer Success Manager, Mid-Market

Solutions Engineer

• Drive the technical discovery process, delivering insightful presentations and articulating product value through tailored demonstrations.
• Develop comprehensive solutions that meet business and technical needs while contributing to Narvar's strategic growth.
• Craft and maintain critical customer artifacts, including architecture documents, workflow diagrams, and integration plans, to ensure clarity and alignment with our solutions.
• Help answer RFI/RFP responses, security questionnaires, and the construction of SOWs, focusing on accurate implementation estimates and fostering technical trust.
• Guide customer conversations, focusing on technical insights to address questions and underline our leadership in post-purchase innovation.
• Facilitate discussions on data governance, emphasizing the strategic use of order and inventory data to amplify customer value.
• Stay ahead of industry trends and maintain expertise in product knowledge through competitive intelligence, industry events, and customer analysis.
• Actively participate in solution engineering community groups, and commit to continuous personal and professional development is a plus.

Senior Solutions Engineer

Backend Engineer

• Design and build high-correctness Rust services that sit on critical platform paths
• Introduce Rust into areas where safety, determinism, and performance are essential
• Own systems from architecture → implementation → rollout → operations
• Make real decisions around concurrency, async boundaries, data integrity, and failure modes
• Work across service boundaries in a polyglot environment (Rust alongside other stacks)
• Collaborate with product, design, and frontend engineers to build systems that are technically sound and product-aware
• Improve reliability, observability, and system behavior through design, not just patching
• Mentor other engineers and raise the bar on system quality and ownership

Enterprise Customer Success Manager

Lead, Strategic Initiatives – AI Transformation

Customer Success Manager, Mid-Market

Senior Solutions Engineer

Senior Rust Software Developer