Narvar

Recruitment

• Ensure all candidates have a fantastic interview experience from start to finish
• Schedule a high volume of video and some in-person interviews with hiring teams, executives, and candidates
• Manage candidate flow through our Applicant Tracking System - Greenhouse
• Partner with recruiters and hiring managers to ensure a consistent and quick process
• Identify qualified candidate profiles for highly technical and specialized positions using various sourcing techniques (e.g. Boolean search)
• Help with managing our internal recruiting systems including: Greenhouse, Talentwall, Survale, Findem and more
• Systems management includes: posting jobs, updating permissions and workflows, pulling reports, running analytics, following up on surveys, and more

Recruiting Coordinator, Talent Operations

Customer Success Manager

• Narvar is hiring an Enterprise Customer Success Manager to help scale our customer base; must be self-motivated, scrappy, and willing to learn and take action
• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

Enterprise Customer Success Manager

Machine Learning Engineer

• Design and deploy machine learning algorithms for e-commerce, consumer trends, markets, logistics, and new products
• Work on real-world consumer data for natural language processing, image classification, time series analysis, outlier detection, user modeling, etc
• Work with large unstructured data
• Be at the intersection of mathematics, machine learning, business, and computer science and impact millions of users
• Multiply the effect of your data science and data team members by building frameworks, tools, and methodologies used by the team
• Provide thought leadership through high quality write-ups, reviews, and a strong vision grounded in practical experience

Senior Software Engineer II, Machine Learning

Frontend Engineer

Narvar is Growing! We are looking for a Senior level Software Engineer that focuses on the frontend. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Frontend Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like React, Redux, and GraphQL to ship complex features that drive millions of views.
Day-to-day:
Implement new product features & support/ extend existing ones
Build frontend platform components leveraged across our internal and external products
Contribute to our overall frontend architecture and development experience partnering with other senior frontend engineers
Why Narvar?:
We're on a mission to simplify the everyday lives of consumers. We're a platform focused on driving customer loyalty through seamless post-purchase experiences.
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands.

Senior Software Engineer, Frontend

Business Development Rep

• Utilize cold calling, social media, and email to generate new sales opportunities
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Represent Narvar's mission: simplify consumers' post-purchase experience and drive customer loyalty
• Work with a product used by major retailers and DTC brands across multiple countries and languages

Senior Business Development Representative

Sales

• Narvar is growing! We’re seeking a high-energy, execution-oriented RVP of Enterprise Sales, to lead and scale our team of Account Executives. You’ll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint, and we’re looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles.
• You’ll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets.
• What You’ll Do: Lead and mentor a team of Account Executives focused on the US region
• Drive new business generation and expand strategic relationships with existing customers
• Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth
• Build and execute sales strategies to exceed regional revenue goals
• Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals
• Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment
• Represent Narvar at industry events, customer meetings, and thought leadership forums
• Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement
• Play a critical role in regional sales planning, process optimization, and talent development
• What We’re Looking For: 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion
• 5+ years of sales leadership experience
• Strong understanding of e-commerce and retail landscape
• Background in high-growth, fast-paced start-up or scale-up environments
• Proven success in challenger-style or consultative selling
• High EQ, excellent coaching skills, and passion for building strong sales culture
• Bachelor’s degree required
• Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively
• Join us at Narvar and help shape the future of post-purchase experience across Europe.
• Why Narvar? We\'re on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that\'s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you\'ve ever bought something online, there\'s a good chance you\'ve used our platform!
• From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we\'ve served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages.
• Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We\'re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Recruiting Coordinator, Talent Operations

Enterprise Customer Success Manager

Senior Software Engineer II, Machine Learning

Senior Software Engineer, Frontend

Senior Business Development Representative

RVP, Enterprise Sales