Narvar

Security Engineer

• Develop, implement, and monitor a strategic, comprehensive enterprise information security and IT risk management program
• Work directly with the business units on risk assessment and management
• Manage global security policy development and implementation
• Incident response planning and investigation
• Provide strategic risk guidance for IT projects
• Assessments on privacy, security risks, and controls

Head of Information Security

Full-stack Engineer

• Build products that power the post-purchase experience for the biggest brands in the retail industry
• Drive decisions on how best to scale and extend our platform
• Own reliability and scalability KPIs
• Work in a group of motivated engineers and help the team grow technically
• Embrace modern engineering practices to frequently release high-quality services
• Design, estimate, develop and launch new products & features
• Resolve complex technical issues and drive innovations that improve system availability, resilience, and performance

Senior Software Engineer II, Distributed Systems

Product Manager

• Develop a deep understanding of the platform, application suite, market and customers to drive strategic planning and growth in returns, exchanges, delivery claims and similar capabilities
• Serve as a driving force for innovation in the customer and end user experience, working closely with design and research teams on developing the best UX for hundreds of millions of consumers
• Interface with clients to gather requirements, iterate on product features, and represent Narvar as a valuable business partner
• Build strong relationships and facilitate strategic alignment and decision-making with cross-functional leads and other product managers
• Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them
• Specify, prioritize, and communicate product requirements that contain user stories, business rules, flows, interaction design guidance, and use cases
• Define and analyze key product feature metrics to optimize features post-launch
• This role reports to the Director of Product Management

Senior Product Manager – Security

Support Engineer

• Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction
• Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures
• Ensure high ticket productivity while maintaining a minimal backlog
• Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs)
• Serve as the main escalation point for critical issues and actively participate in customer calls as required
• Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed.
• Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to critical customer issues and drive process improvement initiatives
• Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment.
• Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback.
• Data driven approach in Identify opportunities for improving support processes and tools, and contribute to the development and implementation of enhancements.
• Participate in or lead projects aimed at improving support services, product features, and customer satisfaction
• Maintain deep expertise in the company’s products, services, and technologies, staying updated with the latest developments and industry trends.

Technical Support Engineer II

Sales

• Be the dedicated partner to the Sales organization, reporting to the Head of GTM Enablement as an individual contributor
• Design and deliver programs that elevate AE and BDR productivity across new logo acquisition and customer expansion
• Build and reinforce skills in prospecting, account planning, and whitespace development; operationalize account-based plays with Marketing
• Partner with Sales Ops to align enablement with pipeline coverage targets and opportunity creation trends
• Develop and deliver training and playbooks on discovery, qualification (MEDDPICC), business case development, and closing skills
• Run certifications, role-plays, and deal breakdowns; equip first-line managers with coaching tools
• Translate product releases into field-ready messaging, objection handling, and persona-based guides
• Drive launch enablement for new products and segments to ensure rapid adoption in active opportunities
• Utilize AI technologies to scale analysis and derive insights; continuously analyze performance data and rep feedback to iterate programs
• Track impact of enablement programs against Bowtie metrics: opportunity creation (VM3/VM4), win rate (CR4), and sales cycle time (Δt4)

Senior Manager, Sales Enablement

Frontend Engineer

• Implement new product features & support/ extend existing ones
• Build frontend platform components leveraged across our internal and external products
• Contribute to our overall frontend architecture and development experience partnering with other senior frontend engineers
• Build products that power the post-purchase experience for the biggest brands in the retail industry
• Work with TypeScript, React, and GraphQL to ship complex features that drive millions of views

Senior Software Engineer II, Frontend

Program Manager

• Lead high-impact, cross-functional strategic projects that align with company priorities.
• Translate executive-level goals into actionable plans and ensure alignment, momentum, and measurable results.
• Oversee the end-to-end delivery of complex projects spanning various functions, products and regions.
• Collaborate with senior functional leadership (e.g., Product, Engineering, and Sales) to develop insights, execute plans and uphold accountability.
• Drive the execution of multi-team projects, ensuring milestones and deliverables are met within scope and time.
• Develop and monitor KPIs, leveraging analytics to inform decisions and course-correct initiatives as needed.
• Anticipate risks and develop contingency plans, using industry experience to proactively address challenges.
• Build and nurture relationships with internal stakeholders to facilitate alignment and drive results.
• Foster a culture of innovation, continuous improvement, and change management throughout strategic project portfolios.
• Provide regular updates and reports to executive leadership on project status and impact.

Program Director, Strategic Initiatives

Product Marketing

• Own the GTM systems roadmap and architecture across Salesforce, Marketo, Gong, Rocketlane, Ironclad, Zendesk, and emerging platforms. Define the data model, integration patterns, and AI enablement plan
• Design and deploy AI-native workflows (pipeline generation, forecasting, enrichment, routing, summarization, automation) that reduce manual work and drive measurable GTM productivity. Evaluate, pilot, and operationalize AI technologies
• Establish GTM system governance such as field standards, documentation, QA councils, change management, and data accuracy protocols. Align to the Bowtie framework with volume, conversion, and time metrics (VM, CR, Δt)
• Lead a team of (admins, developer, analysts) in an agile sprint model. Drive backlog prioritization, release planning, and ensure delivery shifts from siloed outputs to end-to-end impact. Own and negotiate vendor relationships
• Partner with GTM leaders to design lead-to-cash and renew-to-expand workflows. Translate business objectives into system requirements and communicate tradeoffs clearly to executive and field stakeholders
• Build user-first experiences, publish release notes, run enablement sessions, and track adoption telemetry to ensure system changes deliver business outcomes
• Define clear roles and responsibilities within the systems team. Mentor talent, create career paths, and foster a culture of continuous improvement and experimentation
• Stay ahead of the GTM tech ecosystem. Identify opportunities to introduce new tools, integrations, and AI frameworks that accelerate revenue impact and operational excellence

Director, GTM AI Innovation and Systems

Recruitment

• Ensure all candidates have a fantastic interview experience from start to finish
• Schedule a high volume of video and some in-person interviews with hiring teams, executives, and candidates
• Manage candidate flow through our Applicant Tracking System - Greenhouse
• Partner with recruiters and hiring managers to ensure a consistent and quick process
• Identify qualified candidate profiles for highly technical and specialized positions using various sourcing techniques (e.g. Boolean search)
• Help with managing our internal recruiting systems including: Greenhouse, Talentwall, Survale, Findem and more
• Systems management includes: posting jobs, updating permissions and workflows, pulling reports, running analytics, following up on surveys, and more

Recruiting Coordinator, Talent Operations

Customer Success Manager

• Narvar is hiring an Enterprise Customer Success Manager to help scale our customer base; must be self-motivated, scrappy, and willing to learn and take action
• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

Enterprise Customer Success Manager

Narvar is Growing! We are looking for a Senior level Software Engineer that focuses on the frontend. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Frontend Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like React, Redux, and GraphQL to ship complex features that drive millions of views.
Day-to-day:
Implement new product features & support/ extend existing ones
Build frontend platform components leveraged across our internal and external products
Contribute to our overall frontend architecture and development experience partnering with other senior frontend engineers
Why Narvar?:
We're on a mission to simplify the everyday lives of consumers. We're a platform focused on driving customer loyalty through seamless post-purchase experiences.
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands.

Senior Software Engineer, Frontend

Machine Learning Engineer

• Design and deploy machine learning algorithms for e-commerce, consumer trends, markets, logistics, and new products
• Work on real-world consumer data for natural language processing, image classification, time series analysis, outlier detection, user modeling, etc
• Work with large unstructured data
• Be at the intersection of mathematics, machine learning, business, and computer science and impact millions of users
• Multiply the effect of your data science and data team members by building frameworks, tools, and methodologies used by the team
• Provide thought leadership through high quality write-ups, reviews, and a strong vision grounded in practical experience

Senior Software Engineer II, Machine Learning

Business Development Rep

• Utilize cold calling, social media, and email to generate new sales opportunities
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Represent Narvar's mission: simplify consumers' post-purchase experience and drive customer loyalty
• Work with a product used by major retailers and DTC brands across multiple countries and languages

Senior Business Development Representative

• Narvar is growing! We’re seeking a high-energy, execution-oriented RVP of Enterprise Sales, to lead and scale our team of Account Executives. You’ll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint, and we’re looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles.
• You’ll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets.
• What You’ll Do: Lead and mentor a team of Account Executives focused on the US region
• Drive new business generation and expand strategic relationships with existing customers
• Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth
• Build and execute sales strategies to exceed regional revenue goals
• Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals
• Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment
• Represent Narvar at industry events, customer meetings, and thought leadership forums
• Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement
• Play a critical role in regional sales planning, process optimization, and talent development
• What We’re Looking For: 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion
• 5+ years of sales leadership experience
• Strong understanding of e-commerce and retail landscape
• Background in high-growth, fast-paced start-up or scale-up environments
• Proven success in challenger-style or consultative selling
• High EQ, excellent coaching skills, and passion for building strong sales culture
• Bachelor’s degree required
• Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively
• Join us at Narvar and help shape the future of post-purchase experience across Europe.
• Why Narvar? We\'re on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that\'s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you\'ve ever bought something online, there\'s a good chance you\'ve used our platform!
• From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we\'ve served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages.
• Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We\'re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.