Narvar

Customer Success Manager

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

Enterprise Customer Success Manager

Account Executive

• Drive high-value opportunities with enterprise-level eCommerce customers
• Cultivate executive-level relationships and exceed revenue targets

Enterprise Account Executive

Salesforce Developer

• This role requires consulting expertise, along with Salesforce configuration expertise on Sales Cloud, CPQ and Ironclad CLM, business analysis and strong communication skills.
• The System Developer will be responsible for (but not limited to) requirements gathering, solutioning, configuration, documentation, functional testing, and knowledge transfer.
• Developer will need to understand the business process and possess a broad knowledge of Salesforce CPQ and Ironclad CLM functionality and best practices in order to advise on how to fulfill requirements within the Salesforce ecosystem.
• Design and execute solutions that include data mapping, object modeling, page layout design, and business process workflows.
• Integrate, troubleshoot and fix issues between Salesforce and other Business Systems.
• Experience working with large-scale, complex datasets using Salesforce data tools.
• Provide changelogs and documentation on updates made to the platform including but not limited to; user audit trails, workflow processes, reporting, and analytics.
• Address user questions, aggregate and prioritize user feedback, and plan and implement Salesforce enhancements based on personal expertise, user feedback, and organizational goals;
• Identify Salesforce problems, develop fixes, ensure full quality assurance testing, and implement solutions.
• Document and train staff on system best practices and processes.
• Review, recommend and implement new system features and updates.

Salesforce Developer, CPQ – Contractor

• Develop a strategy and sell directly to targeted accounts
• Manage and grow your assigned targets through strategic sales techniques
• Work with senior management and corporate counsel to negotiate and deliver signed contracts
• Identify and close new opportunities for growth, including cross sells
• Generate leads, engage in conversations, conduct sales via phone, Zoom, and in person meetings
• Forecast sales activity and revenue achievement while creating satisfied and referenceable customers

Enterprise Customer Success Manager

Enterprise Account Executive

Salesforce Developer, CPQ – Contractor

Account Executive, Growth