Figure

Operations

• Manage the lifecycle of share exchanges and ensure all key duties are performed timely and accurately within our internal operations portal.
• Act as a "process architect" by partnering with the team to build out new policies, procedures, and checklists from the ground up.
• Proactively identify opportunities to streamline workflows, reduce friction, and increase overall department efficiency.
• Work directly with clients and internal partners to troubleshoot and resolve issues as they arise, ensuring a high standard of service.
• Maintain strict compliance with all internal policies, industry regulations, and TA Operations standards.
• Assist with cross-training tasks or strategic projects as capacity allows to support the firm’s growth.

Transfer Agent Operations Specialist

Financial Planning and Analysis

• Support Figure’s long-range, annual, quarterly, and monthly forecasting process, including the development of corporate targets and variance analyses
• Own Figure’s entire cost structure, including driving contribution margin-maximizing strategic opportunities, ROI analyses for business leaders, and ensuring scalable fixed costs
• Assist in potential M&A synergy analysis and integration
• Be a strategic partner in key contract negotiations and build bottoms up vendor forecasts
• Build out dashboards, scalable processes, and reports to monitor business results and KPIs
• Understand and highlight key performance indicators and drivers of change within financial results and present findings
• Assist in the creation and review of presentations and financial analyses presented to senior management, board of directors, and investors; participate in meetings and calls with these audiences
• Evaluate strategic initiatives, associated financial impacts, and help to incorporate them into financial plans

Senior Manager, Strategic Finance, OpEx

Product Manager

• Own the Figure Market’s retail and institutional experiences around the purchase, redemption, transfer, and tax reporting of YLDS, Figure’s yield-bearing Stablecoin.
• Support YLDS use cases on the Provenance Blockchain including deep integration with partner experiences and custody and transfers across other wallets and custody solutions.
• Partner with stakeholders to develop and maintain Figure Market’s internal tooling, empowering internal users to support customer inquiries and operations processes.
• Drive the product lifecycle through ideation, roadmap planning, launch, and post-launch
• Analyze the product workflow to predict and mitigate complex issues; develop creative and practical, scalable solutions to streamline business efforts.
• Synthesize feedback from users into deliverable product improvements
• Define and communicate strategy, priorities, and KPIs with all stakeholders.
• Work cross-functionally with the engineering, design, data, business, legal, compliance, and marketing teams to align product efforts across the company.
• Create, monitor, and assess success metrics; present findings to the leadership team.

Staff Product Manager, Stablecoin, Fiat Rails

Customer Support

• Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
• Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
• Monitor partner pipelines and identify stalled or incomplete applications
• Proactively follow up to recover deals and help move applications toward funding
• Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
• Pull reports, review performance data, and assist in preparing outreach strategies
• Ensure Salesforce notes, partner records, and activity logs are clean and up to date
• Support objection handling by providing timely follow-ups and accurate product guidance
• Escalate operational or compliance-related issues quickly to appropriate internal teams
• Help standardize onboarding and lifecycle support processes to improve efficiency and scalability

Partnership Support Specialist

• Own the product vision, strategy, and roadmap for the Partner Lead Portal dashboard.
• Shift the Lead Portal from a passive “pull” experience to a proactive “push” experience.
• Elevate the tools our Operations and Support teams use daily.
• Serve as the subject matter expert on internal tools and the users who rely on them.
• Clearly define and communicate strategy, priorities, and key performance indicators to stakeholders.
• Create, monitor, and assess success metrics, and present findings to the leadership team.
• Collaborate cross-functionally with Engineering, Data Science, Design, and Customer Operations.
• Synthesize and prioritize user needs, clearly articulating what problem should be solved, for whom, and why it matters.
• Drive feature development end-to-end.

Senior Product Manager, Dashboard and Internal Tools

Solutions Engineer

• Lead technical discovery sessions with prospective and signed partners
• Understand partner systems (CRM, LOS, servicing platforms, identity providers)
• Design scalable API and webhook integration architectures
• Recommend preferred implementation patterns and identify edge cases and platform constraints early
• Document solution designs for internal and external stakeholders
• Serve as the primary technical advisor during API onboarding
• Guide partners through REST API, webhook, authentication, and SSO flows
• Support sandbox testing and production readiness
• Reduce integration time by standardizing implementation patterns
• Bridge partner engineering teams with internal Product and Engineering
• Identify opportunities to expand API and real-time data usage
• Improve partner workflows to increase throughput and ROI
• Surface product gaps with structured technical feedback
• Contribute to improved documentation and integration playbooks

Senior Solutions Engineer

Compliance

• Lead and continuously enhance the company’s lending Compliance Management System
• Ensure compliance with applicable federal and state regulations, including RESPA, TILA, ECOA, HMDA, FCRA, UDAAP, SAFE Act, and relevant state laws
• Monitor regulatory developments and serve as primary liaison for regulators and auditors
• Develop and maintain compliance policies, controls, monitoring, and testing programs
• Conduct risk assessments and review marketing materials, disclosures, loan documents, and product changes
• Partner with product, underwriting, operations, capital markets, servicing, and technology teams to embed compliance into systems and workflows
• Oversee issue management, consumer complaint resolution, corrective actions, and executive reporting
• Build a strong culture of compliance through training and cross-functional partnership

Director, Compliance

Full-stack Engineer

• Drive innovative tech solutions adhering to iterative principles
• Originate, champion, and execute new ideas for projects
• Collaborate with project leads and other software engineers across multiple teams
• Work on software solutions that will transform the consumer lending and blockchain space
• Be a leader, use your voice, apply your tech skills to solve real-world problems

Senior Software Engineer – Stablecoin

Client Partner

• Lead enablement for strategic partners
• Coordinate communication across partner teams (sales, ops, and Figure’s internal team)
• Create and manage partner-specific workflows, materials, and updates
• Track usage and performance; identify gaps and drive increased volume
• Support and troubleshoot the partner application lifecycle; recover stalled deals
• Escalate issues and coordinate resolutions with internal Figure teams
• Pull reports, analyze trends, and deliver insights to partner leadership
• Maintain clean documentation, notes, and communication in Salesforce
• Handle partner questions, feedback, and follow-ups with clarity and professionalism