Figure

Accounting Manager

• Lead the month-end, quarter-end, and year-end processes to ensure timely and accurate reporting
• Prepare and review journal entries, reconciliations, accruals, and supporting schedules
• Maintain and enhance accounting policies, procedures, and internal controls in accordance with GAAP
• Mentor and develop accounting team members while fostering collaboration and accountability
• Partner cross-functionally with AP, Loan and Digital Assets Accounting, FP&A, and various departments to align accounting and reporting with business goals
• Support audits and coordinate with external auditors to ensure a smooth and efficient process
• Identify and implement automation and process improvements to drive efficiency and scalability
• Contribute to special projects that enhance reporting, compliance, and operational excellence

Corporate Accounting Manager

• Lead a geographically distributed team covering corporate and product accounting, accounts payable, and technical accounting.
• Oversee all accounting operations, including month-end close, quarterly reporting, and annual audits.
• Establish and maintain strong internal controls and governance practices, continually refining team policies and procedures.
• Manage relationships with external auditors and lead relevant portions of Audit Committee discussions.
• Collaborate closely with the CFO to guide technical accounting decisions and implement company-wide accounting policies.
• Design and maintain a SOX-compliant control framework.
• Identify and implement process and system improvements to enhance efficiency across the accounting function.
• Participate as a key member of the finance leadership team, partnering with the CFO and other executives on strategic and operational priorities.

Chief Accounting Officer

Analyst

• Optimize workforce schedules and ensure efficient resource allocation to meet service-level objectives
• Utilize workforce management tools to monitor real-time adherence to schedules and SLAs
• Identify and address deviations from planned staffing levels and service targets
• Make real-time adjustments to staffing allocations and anticipate/respond to fluctuations in contact volume
• Coordinate with operations and support teams to implement intraday schedule adjustments
• Communicate with team members and stakeholders to ensure seamless execution of intraday changes
• Analyze real-time performance metrics (AHT, occupancy, adherence) to identify trends and improvements
• Generate and distribute real-time and daily performance reports to key stakeholders
• Provide insights and recommendations to drive operational efficiency and improve service delivery
• Act as point of contact for escalations related to staffing issues, system failures, or operational disruptions
• Collaborate with management and support teams to resolve issues promptly and minimize service impact

Workforce Management, Real-Time Analyst

Customer Success Manager

• Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
• Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
• Provide technical support and troubleshooting on a variety of platform issues.
• Conduct video notary sessions with attention to detail and professionalism.
• Participate in new training and licensing programs to grow your skills and support team goals.
• Contribute to a high-energy, collaborative team environment in the Customer Support Center.
• Work in a fast-paced call center environment and become an expert in Figure products to resolve issues and move customers through the application process.
• Schedules assigned after training; operate on a shift bid structure (Monday-Friday 10am-7pm CST).

Customer Success Associate

Administration

• Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls
• Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products
• Educate customers on servicing processes and procedures with knowledge and enthusiasm
• Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc.
• Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience
• Collaborate and process requests from other Figure internal operational departments
• Provide technical support and troubleshooting on a variety of potential issues
• Participate in new training and licensing programs to expand the team’s capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Account Servicing Administrator

Operations

• Oversee the mortgage and HELOC post-close process from start to finish and represent Figure in all document requests
• Manage investor inquiries related to recorded deeds of trust, notes, assignments of mortgage, and trailing documents
• Manage the shipping and processing of trailing documents and processing/recording of Assignments of Mortgage
• Provide exceptional customer service to internal and external customers and partner with Customer Operations to ensure a smooth post-close mortgage process
• Review original closing documents to ensure proper execution and follow up on, review, and/or request corrections on all trailing documents
• Monitor closing packages and check credit packages into the proprietary system for shipping
• Obtain and submit supporting documentation to clear recording needs and errors and cure exceptions by contacting Settlement agents, Borrowers, and third-party vendors
• Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans
• Monitor, track, and process mortgage assignments from partners
• Enter, organize, and analyze data in Google Sheets using basic formulas, formatting, and charts
• Audit files and reporting according to guidelines and report recurring issues and trends to management
• Perform other duties as assigned

Post-Close Operations Associate

Lending Servicing Administrator

• Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
• Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
• Provide technical support and troubleshooting on a variety of platform issues.
• Conduct video notary sessions with attention to detail and professionalism.
• Participate in new training and licensing programs to grow your skills and support team goals.
• Contribute to a high-energy, collaborative team environment in the Customer Support Center.
• Work full-time (40-hour week) on shift-bid schedules; hours operate Monday-Friday 6am-9pm and Saturday-Sunday 6am-5pm PST.

Customer Support

• Handle inbound phone calls, chats, and emails as the first point of contact for prospective and existing customers
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency
• Provide technical support and troubleshooting on a variety of platform issues
• Conduct video notary sessions with attention to detail and professionalism
• Promote brand trust and loyalty by delivering exceptional support via phone, chat, and email
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience
• Participate in new training and licensing programs to grow skills and support team goals
• Contribute to a high-energy, collaborative team environment in the Customer Support Center
• Become an expert in Figure products to resolve issues and move customers through the application process

Customer Service Representative

• Be the first point of contact and promote brand recognition by ensuring unrivaled support to customers via email and outbound calls
• Handle customer and third-party inquiries via omnichannel communication for Figure’s products
• Educate customers on servicing processes and procedures
• Conduct loan administration duties such as loan documentation reviews/requests and payment assistance processing
• Provide technical support and troubleshooting on a variety of potential issues
• Gather key insights and assist in process improvement for products and customer experience
• Collaborate and process requests from other Figure internal operational departments
• Participate in new training and licensing programs to expand the team’s capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Account Administration Associate

General Counsel

• Provide advice and counsel related to corporate governance, investor relations and equity related matters
• Draft, review, negotiate and interpret commercial agreements to support Figure’s businesses, including software/technology agreements, customer and vendor agreements, licensing agreements, services agreements, confidentiality agreements, and other complex commercial agreements
• Assist with corporate and securities transactions, including capital markets transactions, M&A (or related) transactions, partnerships and financing transactions.
• Draft Current Reports on Form 8-K, as necessary, including working with internal and external resources to finalize and file
• Review periodic reports (10-Qs and 10-Ks), particularly with regard to Regulation S-K compliance
• Support in annual review of committee charters and corporate and Board policies, annual board and committee self-evaluation process, and director independence assessment
• Help build scalable and effective processes for legal review and launch of new products
• Manage Figure’s intellectual property licenses

Corporate Counsel

Frontend Engineer

• About Figure – Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.\n• Figure Technology Solutions is looking for a Staff Front-End Engineer to help shape the future of our Figure Markets web platform. In this role, you will lead the design and development of scalable, performant, and responsive user interfaces that power our trading, borrow and earn marketplace. You’ll collaborate with cross-functional teams to deliver seamless experiences for retail and institutional users.\n• As a senior technical leader, you will help set front-end architecture direction, uphold high engineering standards, and mentor engineers to foster technical growth. This is a unique opportunity to influence the front-end foundation of a high-growth, fast-paced financial platform.\n• What You’ll Do –\n• Architect, design, and build high-performance React applications that power trading experiences and dashboards.\n• Build reusable UI components and systems that scale across products and teams.\n• Collaborate with product managers, designers, and backend engineers to define and execute on key product initiatives.\n• Drive frontend performance optimization, security, and maintainability.\n• Establish and uphold best practices in code quality, testing, documentation, and accessibility.\n• Lead large-scale technical initiatives, proactively identify architectural challenges, and propose scalable solutions.\n• Contribute to improving developer experience through tooling, CI/CD, and internal libraries.\n• Mentor other engineers and influence engineering culture through collaboration and technical leadership.

Corporate Accounting Manager

Chief Accounting Officer

Workforce Management, Real-Time Analyst

Customer Success Associate

Account Servicing Administrator

Post-Close Operations Associate

Lending Servicing Administrator

Customer Success Associate

Customer Service Representative

Account Administration Associate

Corporate Counsel

Staff Software Engineer, Front End