Figure

Product Manager

• Help to drive the product lifecycle through ideation, roadmap planning, launch, and post-launch growth for our loan marketplaces.
• Own the user experience for our customers who use Figure Portfolio Manger and Figure Connect
• Synthesize feedback from users into deliverable product improvements
• Clearly define and communicate strategy, priorities, and key performance indicators with all stakeholders
• Work cross functionally with the Engineering, Data, Business, Legal, and Marketing teams to align product efforts across the company
• Analyze the product workflow to predict and mitigate complex issues; develop creative and practical, scalable solutions to streamline business efforts
• Create, monitor, and assess success metrics; present findings to the leadership team

Senior Product Manager, Loan Marketplace

Crypto

• Assisting the CCO in ensuring that the cryptocurrency exchange complies with all applicable laws and regulations
• Assist with documentation of risk reporting procedures and ensure in line with models and methodology documentation
• Assist in the daily risk reporting and monitoring of the markets and measuring the risk exposure of user portfolios
• Proactively identify, report and ensure transparency of risks, and immediate escalation of material issues to risk managers
• Analyze market microstructure on crypto derivative markets, periodically review and calibrate risk models according to market conditions
• Monitor compliance with regulation and perform both qualitative and quantitative analysis, independent testing, automating the monitoring and challenging of data and models.
• Monitor the development of crypto exchange industry and identify industry trends and risks for further business development
• Conducting investigations into potential Exchange rule violations, performing various compliance-related audits and monitoring, and handling other compliance-related functions
• Conduct compliance ad-hoc monitoring for potential rule violations or concerning activities related to trading activity, money laundering and fraud;
• Routinely communicate with market participants regarding compliance-related functions and investigative responsibilities;
• Communicate compliance analysis and findings to department management, staff, and other business members
• Assesses the organization’s cryptocurrency activities to identify any potential areas of non-compliance, and makes sure that all related procedures and controls are properly implemented
• Assist in the implementation and documentation of standard operational processes related to new product listing, product parameters and model parameters calibration

Digital Assets Compliance Officer

Accounting Manager

• Record journal entries related to loan activity and perform account reconciliations for a number of loan related accounts ensuring data accuracy, identifying discrepancies, and proposing solutions when needed.
• Assist the Manager with workpaper and journal entry reviews and postings
• Evaluate loan accounting workflows to identify opportunities for automation, efficiency, and control enhancements.
• Own the monthly close process for the loan portfolio, including balance sheet and P&L accounts.
• Prepare and review loan schedules and supporting reconciliations for financial reporting, management analysis, and audit purposes.
• Ensure appropriate cut-off, accrual, and amortization entries are posted in accordance with GAAP.
• Assist with loan-level analytics to support valuation, impairments, or repurchase requirements
• Prepare and review loan schedules and supporting reconciliations for financial reporting, management analysis, and audit purposes
• Develop and update accounting policies and procedures to ensure GAAP compliance and strengthen internal controls.
• Own areas of the external audits by preparing and reviewing necessary documentation and leading status updates on respective areas.
• Collaborate regularly with cross-functional teams to identify areas for improvement and resolve issues.
• Ensure compliance with internal accounting policies and control procedures
• Drive process improvement and design of automation solutions to further streamline real-time financial data for decision making.
• Assist Accounting Manager with the accounting assessment and implementation for new loan products, programs, and structures, ensuring compliance with GAAP and proper system setup.

Senior Loan Accountant

Account Manager

• Identify, source, and negotiate high-impact strategic opportunities across TradFi and centralized crypto-native platforms
• Design and execute go-to-market strategies to grow our Democratized Prime and Crypto-Backed Loan solutions through B2B2C channels
• Identify compelling use cases and partnership opportunities together with our product team
• Build and sustain senior executive relationships at relevant ecosystem players
• Collaborate internally with product, marketing, legal, and compliance teams to efficiently execute deals and activate new partnerships
• Drive partnerships towards metrics-driven outcomes that benefit customers, partners, and Figure

Director, Partnerships – Wealth & Fintech

Social Media Manager

• Build and execute channel strategies for X and YouTube Shorts aligned to product launches and business goals.
• Create editorial calendars balancing education, product, market commentary, and community engagement.
• Design acquisition funnels from social to onboarding; define KPIs and deliver performance reports and insights.
• Produce short-form video and threads that resonate with retail and institutional audiences; translate complex DeFi concepts accurately.
• Develop real-time content for market events, launches, and trending topics while maintaining regulatory compliance.
• Build and engage community; monitor conversations; manage crises; run Twitter Spaces, podcasts, YouTube Live with senior leaders.
• Partner with influencers/KOLs and amplify leadership presence across relevant discussions and events.
• Translate product features into clear user value stories; launch social campaigns that drive adoption with product-team alignment.
• Track engagement and conversion metrics; run A/B tests on formats, timing, and messaging; monitor competitors and recommend optimizations.

Crypto Social Media Strategist

Artificial Intelligence

• Lead and expand the AI Engineering team focused on developing, fine-tuning, and maintaining LLM-driven and other AI systems that automate and optimize key business processes.
• Be a hands-on technical leader, contributing directly to architecture, code, and model development while mentoring AI engineers on best practices.
• Own the full AI lifecycle: from ideation and experimentation through production deployment and monitoring, in partnership with our Engineering and Analytics teams.
• Establish strong technical standards for model evaluation, observability, governance, and reliability, ensuring seamless integration into production systems.
• Drive applied AI innovation, leveraging emerging models, frameworks, and tools while balancing cutting-edge exploration with practical business impact.
• Collaborate cross-functionally with Engineering, Data Science, Analytics, and Product to translate real-world business challenges into concrete, deployable AI solutions.
• Foster a culture of excellence, encouraging rapid prototyping, rigorous testing, and continuous improvement.
• Ensure AI reliability and performance at scale, including monitoring, retraining, and iterative refinement of deployed systems.
• Contribute strategically to the company’s AI roadmap and play a key role in setting technical direction and long-term vision.

Director of Artificial Intelligence

Data Analyst

• Act as the analytics lead for Credit/Risk and Capital Markets, guiding decision-making through data-driven insights.
• Partner with cross-functional leaders to shape the questions that matter most, then answer them through thoughtful analysis and storytelling.
• Design and maintain robust Tableau dashboards that translate data into actionable narratives.
• Write and optimize BigQuery SQL to extract, transform, and analyze large-scale datasets.
• Develop analytical frameworks and models that support risk forecasting, pricing strategies, and portfolio performance.
• Apply statistical and experimental methods to test hypotheses, quantify uncertainty, and inform strategic trade-offs.
• Communicate findings clearly and persuasively to senior stakeholders.
• Champion a culture of data accuracy, curiosity, and continuous improvement.

Principal Data Analyst

• Help to drive the product lifecycle from ideation, roadmap planning, launch, to post-launch growth for our digital asset marketplaces.
• Own the user experience for our customers (retail and institutional) who trade, lend, and borrow on the Figure platform.
• Synthesize feedback from users into deliverable product improvements
• Clearly define and communicate strategy, priorities, and key performance indicators with all stakeholders
• Work cross-functionally with the Engineering, Data, Business, Legal, and Marketing teams to align product efforts across the company
• Analyze the product workflow to predict and mitigate complex issues; develop creative and practical, scalable solutions to streamline business efforts
• Create, monitor, and assess success metrics; present findings to the leadership team

Product Manager, Markets

Compliance

• Align cybersecurity practices with external regulations (e.g., GDPR, HIPAA) and internal policies.
• Conduct risk assessments and threat/vulnerability analyses across systems and networks.
• Partner with SecOps to continuously monitor systems for threats and validate control effectiveness.
• Recommend, implement, and validate security controls and best practices to reduce risk.
• Develop, maintain, and socialize security policies, standards, and procedures. Contribute to incident response planning and post-incident reviews.
• Document findings, quantify risk, and present recommendations to technical and executive stakeholders.
• Track evolving threats, regulations, and industry trends to continuously improve the program.

Cyber Compliance Analyst

• Record journal entries, oversee AR, and perform account reconciliations for a number of accounts including cash, credit cards, prepaids, ensuring data accuracy, identifying discrepancies, and proposing solutions when needed.
• Support the month-end close process by preparing journal entries, accruals, and balance sheet reconciliations.
• Contribute to the preparation of SEC financial statements, ensuring data accuracy through analysis, validation, and reconciliations.
• Help implement accounting policies and procedures to ensure GAAP compliance and strengthen internal controls.
• Assist with external audits by preparing necessary documentation and providing ongoing support.
• Collaborate regularly with cross-functional teams to identify areas for improvement and resolve issues.
• Participate in initiatives to improve accounting workflows and leverage automation to ensure reliable, real-time financial information for management reporting.
• Contribute to various ad hoc projects as the company grows.

Staff Accountant – Corporate Accounting

Director, Crypto Partnerships

• Lead the evaluation and implementation of new accounting standards and SEC requirements, translating complex guidance into clear, actionable insights.
• Provide expert US GAAP guidance on areas such as complex structuring transactions, new product launches, revenue recognition, financing, equity compensation, and other non-routine matters.
• Collaborate with Legal, Capital Markets, and other teams to review new contracts and ensure proper accounting treatment.
• Research and prepare detailed technical accounting memos, and manage external auditor reviews.
• Develop and maintain accounting policies, procedures, and best practices that promote consistency and compliance.
• Deliver internal training and updates on emerging accounting issues and newly issued ASUs.
• Support SEC reporting activities and contribute to cross-functional special projects as needed.
• Partner with senior leadership, auditors, and cross-functional stakeholders to resolve complex accounting matters.
• Mentor and develop team members, fostering a culture of learning, accountability, and operational excellence.
• Drive continuous improvement initiatives within the finance organization to support scalability and efficiency.

Senior Manager – Tech Accounting

Customer Success Manager

• Be the point of contact and advocate for retail and institutional clients and investors.
• Guide new users through the onboarding process to ensure seamless account creation and verification.
• Educate Exchange clients and investors on Figure Markets and its products with knowledge and enthusiasm.
• Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction.
• Promote brand recognition and loyalty by ensuring unrivaled support to our clients and investors via phone, chat interactions, and email.
• Leveraging data-driven insights, provide strategic recommendations to our Product Development team, influencing feature enhancements and ultimately contributing to the creation of an outstanding customer experience.
• Provide technical support and troubleshooting on a variety of potential issues. Triage and route the identification of technical bugs. Provide recommendations and track until resolved.
• Gather data-driven insights and analysis to operationalize and scale key processes.
• Recommend modifications and additions to the Team's guiding documents including relevant policies & procedures.
• Create cohesive and visually appealing and professional guides, flow charts, FAQs, and other content to support frictionless customer experiences.

Customer Success Operations Associate

• Lead the month-end, quarter-end, and year-end processes to ensure timely and accurate reporting
• Prepare and review journal entries, reconciliations, accruals, and supporting schedules
• Maintain and enhance accounting policies, procedures, and internal controls in accordance with GAAP
• Mentor and develop accounting team members while fostering collaboration and accountability
• Partner cross-functionally with AP, Loan and Digital Assets Accounting, FP&A, and various departments to align accounting and reporting with business goals
• Support audits and coordinate with external auditors to ensure a smooth and efficient process
• Identify and implement automation and process improvements to drive efficiency and scalability
• Contribute to special projects that enhance reporting, compliance, and operational excellence

Corporate Accounting Manager

• Lead a geographically distributed team covering corporate and product accounting, accounts payable, and technical accounting.
• Oversee all accounting operations, including month-end close, quarterly reporting, and annual audits.
• Establish and maintain strong internal controls and governance practices, continually refining team policies and procedures.
• Manage relationships with external auditors and lead relevant portions of Audit Committee discussions.
• Collaborate closely with the CFO to guide technical accounting decisions and implement company-wide accounting policies.
• Design and maintain a SOX-compliant control framework.
• Identify and implement process and system improvements to enhance efficiency across the accounting function.
• Participate as a key member of the finance leadership team, partnering with the CFO and other executives on strategic and operational priorities.

Chief Accounting Officer

Analyst

• Optimize workforce schedules and ensure efficient resource allocation to meet service-level objectives
• Utilize workforce management tools to monitor real-time adherence to schedules and SLAs
• Identify and address deviations from planned staffing levels and service targets
• Make real-time adjustments to staffing allocations and anticipate/respond to fluctuations in contact volume
• Coordinate with operations and support teams to implement intraday schedule adjustments
• Communicate with team members and stakeholders to ensure seamless execution of intraday changes
• Analyze real-time performance metrics (AHT, occupancy, adherence) to identify trends and improvements
• Generate and distribute real-time and daily performance reports to key stakeholders
• Provide insights and recommendations to drive operational efficiency and improve service delivery
• Act as point of contact for escalations related to staffing issues, system failures, or operational disruptions
• Collaborate with management and support teams to resolve issues promptly and minimize service impact

Workforce Management, Real-Time Analyst

• Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
• Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
• Provide technical support and troubleshooting on a variety of platform issues.
• Conduct video notary sessions with attention to detail and professionalism.
• Participate in new training and licensing programs to grow your skills and support team goals.
• Contribute to a high-energy, collaborative team environment in the Customer Support Center.
• Work in a fast-paced call center environment and become an expert in Figure products to resolve issues and move customers through the application process.
• Schedules assigned after training; operate on a shift bid structure (Monday-Friday 10am-7pm CST).

Customer Success Associate

Administration

• Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls
• Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products
• Educate customers on servicing processes and procedures with knowledge and enthusiasm
• Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc.
• Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience
• Collaborate and process requests from other Figure internal operational departments
• Provide technical support and troubleshooting on a variety of potential issues
• Participate in new training and licensing programs to expand the team’s capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Account Servicing Administrator

Operations

• Oversee the mortgage and HELOC post-close process from start to finish and represent Figure in all document requests
• Manage investor inquiries related to recorded deeds of trust, notes, assignments of mortgage, and trailing documents
• Manage the shipping and processing of trailing documents and processing/recording of Assignments of Mortgage
• Provide exceptional customer service to internal and external customers and partner with Customer Operations to ensure a smooth post-close mortgage process
• Review original closing documents to ensure proper execution and follow up on, review, and/or request corrections on all trailing documents
• Monitor closing packages and check credit packages into the proprietary system for shipping
• Obtain and submit supporting documentation to clear recording needs and errors and cure exceptions by contacting Settlement agents, Borrowers, and third-party vendors
• Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans
• Monitor, track, and process mortgage assignments from partners
• Enter, organize, and analyze data in Google Sheets using basic formulas, formatting, and charts
• Audit files and reporting according to guidelines and report recurring issues and trends to management
• Perform other duties as assigned

Post-Close Operations Associate

Lending Servicing Administrator

• Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
• Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
• Provide technical support and troubleshooting on a variety of platform issues.
• Conduct video notary sessions with attention to detail and professionalism.
• Participate in new training and licensing programs to grow your skills and support team goals.
• Contribute to a high-energy, collaborative team environment in the Customer Support Center.
• Work full-time (40-hour week) on shift-bid schedules; hours operate Monday-Friday 6am-9pm and Saturday-Sunday 6am-5pm PST.

Customer Support

• Handle inbound phone calls, chats, and emails as the first point of contact for prospective and existing customers
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency
• Provide technical support and troubleshooting on a variety of platform issues
• Conduct video notary sessions with attention to detail and professionalism
• Promote brand trust and loyalty by delivering exceptional support via phone, chat, and email
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience
• Participate in new training and licensing programs to grow skills and support team goals
• Contribute to a high-energy, collaborative team environment in the Customer Support Center
• Become an expert in Figure products to resolve issues and move customers through the application process

Customer Service Representative

• Be the first point of contact and promote brand recognition by ensuring unrivaled support to customers via email and outbound calls
• Handle customer and third-party inquiries via omnichannel communication for Figure’s products
• Educate customers on servicing processes and procedures
• Conduct loan administration duties such as loan documentation reviews/requests and payment assistance processing
• Provide technical support and troubleshooting on a variety of potential issues
• Gather key insights and assist in process improvement for products and customer experience
• Collaborate and process requests from other Figure internal operational departments
• Participate in new training and licensing programs to expand the team’s capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Account Administration Associate

General Counsel

• Provide advice and counsel related to corporate governance, investor relations and equity related matters
• Draft, review, negotiate and interpret commercial agreements to support Figure’s businesses, including software/technology agreements, customer and vendor agreements, licensing agreements, services agreements, confidentiality agreements, and other complex commercial agreements
• Assist with corporate and securities transactions, including capital markets transactions, M&A (or related) transactions, partnerships and financing transactions.
• Draft Current Reports on Form 8-K, as necessary, including working with internal and external resources to finalize and file
• Review periodic reports (10-Qs and 10-Ks), particularly with regard to Regulation S-K compliance
• Support in annual review of committee charters and corporate and Board policies, annual board and committee self-evaluation process, and director independence assessment
• Help build scalable and effective processes for legal review and launch of new products
• Manage Figure’s intellectual property licenses

Corporate Counsel

Frontend Engineer

• About Figure – Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.\n• Figure Technology Solutions is looking for a Staff Front-End Engineer to help shape the future of our Figure Markets web platform. In this role, you will lead the design and development of scalable, performant, and responsive user interfaces that power our trading, borrow and earn marketplace. You’ll collaborate with cross-functional teams to deliver seamless experiences for retail and institutional users.\n• As a senior technical leader, you will help set front-end architecture direction, uphold high engineering standards, and mentor engineers to foster technical growth. This is a unique opportunity to influence the front-end foundation of a high-growth, fast-paced financial platform.\n• What You’ll Do –\n• Architect, design, and build high-performance React applications that power trading experiences and dashboards.\n• Build reusable UI components and systems that scale across products and teams.\n• Collaborate with product managers, designers, and backend engineers to define and execute on key product initiatives.\n• Drive frontend performance optimization, security, and maintainability.\n• Establish and uphold best practices in code quality, testing, documentation, and accessibility.\n• Lead large-scale technical initiatives, proactively identify architectural challenges, and propose scalable solutions.\n• Contribute to improving developer experience through tooling, CI/CD, and internal libraries.\n• Mentor other engineers and influence engineering culture through collaboration and technical leadership.

Senior Product Manager, Loan Marketplace

Digital Assets Compliance Officer

Senior Loan Accountant

Director, Partnerships – Wealth & Fintech

Crypto Social Media Strategist

Director of Artificial Intelligence

Principal Data Analyst

Product Manager, Markets

Cyber Compliance Analyst

Staff Accountant – Corporate Accounting

Director, Crypto Partnerships

Senior Manager – Tech Accounting

Customer Success Operations Associate

Corporate Accounting Manager

Chief Accounting Officer

Workforce Management, Real-Time Analyst

Customer Success Associate

Account Servicing Administrator

Post-Close Operations Associate

Lending Servicing Administrator

Customer Success Associate

Customer Service Representative

Account Administration Associate

Corporate Counsel

Staff Software Engineer, Front End