Lending Partnerships Concierge

Figure

Concierge Partner Support Manager delivering exceptional B2B support for lending products at Figure Lending. Focused on maintaining client relationships and addressing inquiries promptly and effectively.

Posted 6/13/2026full-timeRemote • Nevada, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $80,800 - $121,200 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for Loan Officers, Executives, and their teams, delivering personalized, concierge-level support
Build and maintain strong B2B relationships through consistent, proactive communication
Guide clients through lending product features, processes, and issue resolution
Anticipate client needs and provide solutions before issues arise
Troubleshoot and resolve complex inquiries with a sense of urgency and accountability
Coordinate cross-functionally with internal teams (operations, product, engineering) to ensure timely resolutions
Maintain detailed records of client interactions and follow-ups
Identify trends in client feedback and recommend improvements to products or processes

Requirements

What you’ll need

5-7+ years of customer support, account management, or client success experience in a B2B environment
Experience in mortgage, lending, fintech, or financial services strongly preferred
Strong understanding of Loan Officer workflows and administrative support structures
Exceptional communication skills (written and verbal) with a polished, professional tone
Proven ability to manage multiple priorities while maintaining attention to detail
Problem-solving mindset with a proactive, solutions-oriented approach

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
Employer-paid life and disability insurance
11 observed holidays and PTO plan
Up to 12 weeks of paid family leave
Continuing education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer supportaccount managementclient successcommunicationproblem-solvingattention to detailproactivesolutions-orientedrelationship buildingissue resolution