Customer Service Representative
FleetPride
Salary
💰 $20 per hour
Job Level
JuniorMid-Level
About the role
- Responds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards
- Candidates must be comfortable using technology working in multiple systems at the same time
- Performs research during and after calls as needed to resolve problems and inquiries
- May act as a back-up for inquiries from higher revenue and contractual clients
- Document call notes ensuring key data is accurately captured in system
- Representatives must maintain required performance metrics: Call quality Productivity Adherence to schedule Risk and Compliance requirements
Requirements
- 1+ year of previous high-volume Call Center experience
- Must be flexible regarding both schedule and daily duties
- Overtime hours may be required based on business needs with advance notice
- This is a fast-paced call center environment requiring the ability to multi-task and work collaboratively
- High School diploma or equivalent
- One year of High Touch Customer Experience Associate or bachelor's degree or the equivalent combination of education, training, or work is preferred, but not required
