Customer Service Representative
Figure
Customer Success Associate
Figure
full-time
Posted on:
Location Type: Hybrid
Location: Reno • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
About the role
- Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
- Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
- Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
- Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
- Provide technical support and troubleshooting on a variety of platform issues.
- Conduct video notary sessions with attention to detail and professionalism.
- Participate in new training and licensing programs to grow your skills and support team goals.
- Contribute to a high-energy, collaborative team environment in the Customer Support Center.
- Work full-time (40-hour week) on shift-bid schedules; hours operate Monday-Friday 6am-9pm and Saturday-Sunday 6am-5pm PST.
Requirements
- 1+ years in a customer-facing role.
- BA/BS from an accredited university preferred.
- A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
- Adaptable and open to change as processes evolve.
- Clear, confident, and compassionate communication skills.
- Ability to become a licensed e-notary, including passing the Figure and state required background checks.
- Successfully complete the required compliance training.
- A solutions-oriented mindset and commitment to providing an outstanding customer experience.
- Ability to build trust and rapport with customers over the phone and in writing.
- Process driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms.
- Must be authorized to work in the United States; Figure will not sponsor work visas.
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingvideo notarycompliance trainingcustomer support processes
Soft skills
empathycommunication skillsteam playeradaptabilitysolutions-oriented mindsetorganizational skillstrust buildingrapport buildingflexible learning
Certifications
e-notary license
