Service Manager
Team Builder Recruiting
Client Service Representative
Business Wire
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $52,000 - $57,000 per year
Job Level
Junior
About the role
- Field incoming emails and phone calls from prospective and existing clients regarding pricing, billing/collection matters, general product information, and other related questions.
- Primary responsibility and contact for membership applications, account setup & transition to Sales Development Representative.
- Review inbound leads not related to membership applications and account setup and determine appropriate next step for routing.
- Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs as needed.
- Act as liaison between client, sales team, marketing and newsroom to ensure that client needs are met.
- Assist with Business Wire office needs and events including media breakfasts and client visits and client lunch and learn events as needed.
- Keep current with public and investor relations industry trends.
- Provide outstanding customer service and support; consistently surpass customer expectations by understanding the customer’s business, empathizing with their problems and providing solutions to meet their needs.
- Objectively analyze problem situations, take personal responsibility for identifying a resolution and steps to provide a solution and remain engaged until a solution is reached.
- Possess a working knowledge of products and applications and make suggestions for solutions.
Requirements
- Previous experience providing excellent customer service in a fast-paced environment.
- Strong organizational, time management and multi-tasking skills.
- Ability to work under time constraints and deadlines.
- Excellent and adaptive verbal and written communication skills.
- Proficient in standard business applications including Microsoft Office (Word, Excel) and ideally, a CRM system such as Salesforce.
- Ability to prioritize time to maximize the greatest overall return on effort spent and probe for sufficient information to determine the significance and urgency of a specific task and devoting the appropriate amount of time to any given task based upon its relative impact on the successful completion of key job objectives.
- BA/BS degree, or international equivalent, and customer service experience preferred.
- 1 year of sales experience preferred.
