Business Wire

Data Engineer

• Collaborate with product managers, designers, infrastructure teams, and other stakeholders to develop data management strategy.
• Build and maintain data pipelines that clean, transform, and aggregate data from disparate sources.
• Build and maintain Tableau dashboards and custom reports.
• Create and maintain technical documentation, including system design, APIs, usage guidelines, and best practices.
• Identify and address performance bottlenecks across the entire application.
• Identify architecture, design, and operational improvements to existing applications.

Senior Data Engineer

Client Services Representative

• Field incoming emails and phone calls from prospective and existing clients. This includes but is not limited to queries on pricing, billing/collection matters, general product information, and other related questions.
• Primary responsibility and contact for membership applications, account setup & transition to Sales Development Representative.
• As necessary, review inbound leads not related to membership applications and account setup and to determine the appropriate next step for routing.
• Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs as needed.
• Act as liaison between client, sales team, marketing and newsroom to ensure that client needs are met.
• Assist as needed with Business Wire office needs and events including media breakfasts and client visits and client lunch and learn events.
• Keeping current with public and investor relations industry trends.
• Work as a team member to provide outstanding customer service and support.
• Consistently surpass customer expectations by understanding the customer’s business, empathizing with their problems and providing solutions to meet their needs.
• Take the first step, maintain a positive mental attitude and use enthusiasm and genuine concern to establish a trusting relationship that assures customers of your commitment and interest in understanding customer needs and working company internal systems to satisfy those needs.
• Objectively analyze problem situations, taking personal responsibility for identifying a resolution and steps to provide a solution and remaining engaged until a solution is reached.
• Possess a working knowledge of products and applications as the backbone for understanding customers’ needs and making suggestions for solutions.

Client Service Representative

Account Manager

• Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.
• Effectively communicates the value proposition and ROI of Business Wire products and services.
• Maintains relationships with key stakeholders among assigned accounts.
• Builds volume within established accounts by expanding the breadth of products purchased to increase revenue.
• Meets with clients a minimum of 10 times per month via in-person meetings and/or webinars building relationships and selling Business Wire products and services within assigned territory.
• Maintains professional and technical knowledge by attending conferences, reviewing professional publications, establishing personal networks, and participating in professional industry societies and associations.
• Meets or exceeds sales quotas and performance objectives.
• Promotes customer relations by soliciting feedback through all forms of communication to verify satisfaction and uncover hidden issues/problems.
• Successfully executes client contracts from negotiation to close in adherence to related company policies and procedures.
• Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails, social outreach, in SalesForce CRM.
• Maximizes results by satisfying multiple buyers in an organization and systematically address conflicting needs of multiple buyer influencers.
• Works collaboratively in a group setting to achieve shared results.

Customer Success Account Manager

IT Support

• Lead the daily operations of a service focused organization, handling 350+ weekly support requests.
• Handle service desk incidents and escalations, including root cause analysis, resolution, and prevention.
• Ensure all IT service requests are logged, prioritized, and resolved.
• Ensure customer satisfaction by defining, monitoring, and reporting on performance metrics.
• Perform regular process and SOP reviews to identify areas for improvement, optimize operations, and expanded organizational support capabilities. Proactively identify trends across and initiate mitigation actions.
• Provide critical incident management and be the interface between clients and technical teams within the company during outages and other major events.
• Keep up to date with the latest high-level technology trends.
• Ability to lead through complex technical issues.
• Support key initiatives as defined by management.

IT Manager, Service Desk, Customer Support

DevOps Engineer

• Design, implement, and maintain scalable CI/CD pipelines using GitHub Actions, ArgoCD, and other modern DevOps tools to enable automated, reliable multi-environment deployments.
• Develop and manage Infrastructure as Code (IaC) using Terraform, Cloud Formation or AWS CDK.
• Architect and operate AWS-based infrastructure with a focus on automation, security, scalability, and cost optimization, leveraging best practices for multi-account, multi-region setups.
• Lead GitOps adoption by implementing continuous deployment patterns, declarative configuration management, and automated reconciliation using ArgoCD.
• Build and extend the Internal Developer Portal (IDP) — such as Backstage — to improve developer experience, service onboarding, and self-service infrastructure provisioning.
• Collaborate closely with application development, architecture, and platform engineering teams to integrate DevOps best practices throughout the application lifecycle.
• Implement observability frameworks including monitoring, alerting, logging, and tracing to ensure the reliability and performance of all environments (e.g., OpenSearch, New Relic, CloudWatch).
• Drive automation across infrastructure provisioning, configuration management, and deployment workflows.
• Support and optimize containerized and serverless workloads using Kubernetes (EKS), Docker, and AWS Lambda, ensuring high availability and efficient resource utilization.
• Participate in architecture and design reviews, contributing DevOps and cloud automation perspectives.
• Champion CI/CD platform, self-service, reusability, consistency, security, policies and compliance automation.
• Mentor engineers and contribute to platform documentation to promote best practices in CI/CD, GitOps, and cloud automation across teams.

Senior DevOps Engineer

Full-stack Engineer

• Contribute to the design, development, and maintenance of Business Wire’s frontend web applications, backend APIs, and the press release processing system.
• Create and maintain technical documentation, including system design, APIs, usage guidelines, and best practices.
• Collaborate with product managers, designers, infrastructure teams, and other stakeholders to develop complex applications.
• Perform code reviews to ensure code quality, adherence to coding standards, and maintainability.
• Identify and address performance bottlenecks across the entire application.
• Provide operational development support to the website support team.
• Identify architecture, design, and operational improvements to existing applications.
• Write unit and integration tests and ensure the delivery of reliable and robust software.
• Mentor and support junior team members.

Senior Software Engineer, Full Stack

Technical Product Manager

• Champion our customers, identify customer pain points and new product opportunities, make decisions on product features and functionality, solve challenging problems, influence design and architecture, and turn ideas into customer delight
• Own and drive the product vision utilizing experience to solve problems and improve the customer experience based on customer needs and goals
• Bring people together and collaborate across the organization with design, engineering, marketing, sales, and customer support teams to drive clarity and alignment, build consensus, make decisions, help define, prioritize and push forward the product roadmap
• Dive into analytics and available data to define successful KPIs, monitor progress, identify opportunities and unveil trends
• Research competitive products and industry trends
• Improve processes; we are constantly learning and improving, and making our product development process more effective

• Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.
• Effectively communicates the value proposition and ROI of Business Wire products and services.
• Generates new revenue for Business Wire through new client acquisition.
• Builds a sales pipeline by cultivating prospects, creating new business opportunities and increasing revenue within an assigned territory.
• Meets with prospective new clients a minimum of 10 times per month via in-person meetings and/or webinars building relationships and selling Business Wire products and services within assigned territory.
• Maintains accurate records of all sales activities, including calls, meetings, opportunities, emails, social outreach, in Salesforce CRM.
• Prospect new business in the UK and Ireland.

Business Development Account Manager

Software Engineer

• Lead Engineering’s direction and execution, ensuring high standards of code quality across the organization, the effectiveness of SDLC processes, and overall operational excellence.
• Collaborate closely with stakeholders, team managers, and leadership to design projects and milestones. Provide essential input for Business Wire’s technical and product direction.
• Closely oversee project execution and ensure on-time deliverables.
• Actively contribute to architecture and technical direction discussions.
• Provide technical leadership and mentorship, developing a culture of ownership and accountability.
• Ensure effective communication and collaboration between Engineering, IT, Product and other functional areas.
• Maximize the effectiveness of teams by identifying and removing roadblocks, implementing process improvements, providing actionable feedback, and increasing technical maturity across the organization.
• Identify resource and knowledge gaps as well as deficiencies across the organization. Develop and oversee the implementation of solutions for addressing the issues.

Director of Engineering

Manager

• Lead cloud migrations.
• Drive application containerization by leveraging Kubernetes to improve scalability and maintainability.
• Disaster recovery planning and implementation.
• Establish and promote Kubernetes best practices across the organization.
• Design, implement, and maintain CI/CD pipelines using GitHub Actions.
• Apply AWS best practices to ensure secure, scalable, and cost-effective cloud architecture.
• Participate in security audits and lead remediation efforts to maintain compliance and harden infrastructure.
• Transition to immutable infrastructure to increase reliability and simplify deployment.
• Expand usage of Infrastructure as Code (IaC) using Terraform.
• Manage engineering backlogs and sprints, ensuring effective sprint planning and execution.
• Mentor team members and lead upskilling initiatives to foster professional growth and knowledge sharing.

Platform Manager

Bookkeeper

• Manage full-cycle payroll processing for international employees with partial U.S. oversight
• Analyze payroll data, identify discrepancies, resolve issues, and provide actionable recommendations
• Interpret payroll policies and ensure compliance with U.S. federal, state, local, and international tax requirements
• Advise leadership on compliance risks and recommend process enhancements
• Design, implement, and maintain payroll processes, internal controls, and reporting standards
• Lead process improvement initiatives, including automation, to enhance operations and controls
• Stay current on global payroll legislation and implement changes proactively
• Partner with global payroll vendors to ensure accurate wage and tax administration across jurisdictions
• Provide strong communication and interpersonal engagement across all levels of the organization
• Collaborate with HR, Finance, and external auditors on reporting, reconciliations, and system integrations
• Research payroll issues with strong analytical ability
• Provide prompt, accurate customer service to resolve payroll inquiries
• Conduct regular audits of payroll records to ensure accuracy
• Set up new payroll tax accounts and provide information to ADP for processing
• Support the Senior Manager, Corporate Accounting and Payroll, on ad-hoc projects
• Support Workday payroll setup, testing, troubleshooting, and enhancements
• Maintain accurate employee and payroll data in Workday and international payroll portals
• Identify automation opportunities and implement best practices to improve payroll accuracy, efficiency, and service

Senior Payroll Analyst

Sales Development Rep

• Nurtures, maintains and cultivates customer relationships and success from existing and newly created transactional/non-contract accounts
• Maintains a daily activity of 50-75 calls for prospective clients that include first outreach and continued strategic targeting of said accounts to onboard as a new client
• Contacts customers through telephone, email, and social media to convey knowledge and position yourself as a resource and expert within investor relations, financial reporting, public relations, marketing, and corporate communications industries
• Fields incoming emails and phone calls from prospective clients including queries on pricing, billing/collection matters, general product information and related questions
• Develops thorough knowledge of the industry, our products and services, as well as those of our competitors
• Effectively communicates the value proposition and ROI of Business Wire products and services
• Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails, social outreach, in Salesforce CRM
• Maximizes results by satisfying multiple buyers in an organization and systematically address conflicting needs of multiple buyer influencers
• Works collaboratively in a group setting to achieve shared results
• Researches prospects and identifies stakeholders in order to generate interest and create rapport
• Manages expectations and overcomes objections in an effective manner
• Manages outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns

Sales Development Representative, Prospector

• Manage the account setup workflow, removing and adding CSRs according to their schedule.
• Objectively analyze problem situations, take responsibility for identifying resolutions and remain engaged until a solution is reached.
• Act as an example to team members by maintaining a positive attitude and demonstrating effective leadership.
• Review, approve/reject submitted Membership Applications as a member of NAIT, following new account protocols and workflows.
• Provide training and follow up with CSRs when workflow and/or processes are not followed.
• Collaborate with NAIT team members and provide assistance on second opinions, problem submissions and workflow improvements.
• Field incoming emails and phone calls from prospective and existing clients on pricing, billing/collection matters, product information and related questions.
• Process membership applications, manage account setup and transition to Sales Development Representative.
• Review inbound leads not related to membership applications to determine appropriate routing.
• Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up.
• Act as liaison between client, sales team, marketing and newsroom to ensure client needs are met.
• Keep current with public and investor relations industry trends.
• Work as a team member to provide outstanding customer service and support.
• Directly manage team members and handle people management tasks including managing Time and PTO requests in Workday, goal setting and tracking, annual performance reviews, team scheduling, 1:1 meetings, motivation and discipline.
• Possess working knowledge of products and applications to understand customer needs and suggest solutions.
• Available shift: Monday - Friday, 9:30am - 6:00pm Pacific.

Lead Client Service Representative

• Field incoming emails and phone calls from prospective and existing clients regarding pricing, billing/collection matters, general product information, and other related questions.
• Primary responsibility and contact for membership applications, account setup & transition to Sales Development Representative.
• Review inbound leads not related to membership applications and account setup and determine appropriate next step for routing.
• Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs as needed.
• Act as liaison between client, sales team, marketing and newsroom to ensure that client needs are met.
• Assist with Business Wire office needs and events including media breakfasts and client visits and client lunch and learn events as needed.
• Keep current with public and investor relations industry trends.
• Provide outstanding customer service and support; consistently surpass customer expectations by understanding the customer’s business, empathizing with their problems and providing solutions to meet their needs.
• Objectively analyze problem situations, take personal responsibility for identifying a resolution and steps to provide a solution and remain engaged until a solution is reached.
• Possess a working knowledge of products and applications and make suggestions for solutions.

QA Engineer

• Provide Quality Engineering technical leadership and direction to ensure meeting of project deadlines and quality metrics.
• Define key quality metrics and reporting mechanisms to track progress, identify areas for improvement, and establish implementation plans.
• Partner with development teams to assist in design solutions, test strategies, and scoping of feature validation.
• Coordinate with other teams to ensure projects are adequately supported for quality, compliance, and improvement efforts.
• Develop, create, and troubleshoot the development of test automation frameworks, standards, procedures, processes, and best practices related to test automation.
• Maintain and guide Test Automation Suite execution and undertake analysis of results to ensure that software meets or exceeds specified standards and technical requirements.
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving issues.
• Prioritize work and manage time in a dynamic, fast-moving environment.
• Hire, lead, and mentor a team of Quality Engineers, ensuring that they have the resources and support needed to excel in their roles.
• Effectively communicate feedback and decisions to internal team and external partners.

Senior Manager, Quality Engineering

Compliance

• Review the current documents to identify and prioritize the requirements for revisions.
• Create new security policies, standards, and responsibility models to clearly define the organization's security practices and responsibilities.
• Assess, deploy, and manage the GRC tool to streamline the GRC processes.
• Establish and oversee the policy and standards attestation process involving all stakeholders.
• Establish and oversee the process for policy and standards exceptions.
• Develop and oversee a Cybersecurity Awareness Training program.
• Facilitate document development and revision through meetings and workshops with SMEs, and secure consensus from their leadership.
• Develop questionnaires to evaluate the compliance of existing cybersecurity policies and standards and identify gaps in the organization’s Cybersecurity Risk Register.
• Oversee the management of cybersecurity controls and framework implementation, along with continuous maintenance.
• Develop and maintain an inventory of cybersecurity controls aligned with industry standards (e.g., NIST, SOC2, ISO 27001, CIS) and regulatory requirements (e.g., GDPR, CCPA, and SOX).

Senior GRC Analyst

General Counsel

• Senior Commercial Counsel - Contracts & Compliance serves as a key legal advisor to the organization, with primary responsibility for drafting, reviewing, and negotiating a wide range of commercial contracts.
• The position requires a strong foundation in contract law, the ability to manage complex legal matters independently, and the judgment to partner effectively with business leaders to mitigate risk while enabling growth.
• The Senior Commercial Counsel works closely with executive management in implementing all functions necessary for maintaining the company’s compliance status.

Senior Commercial Counsel – Contracts and Compliance

Procurement

• Develop and execute procurement strategies to optimize cost, quality, and delivery timelines.
• Manage the competitive bidding process for critical vendors, design-build and general contractors, including preparing and issuing RFPs, RFQs, and ITBs.
• Evaluate bids, ensuring alignment with project specifications, budgets, and timelines.
• Conduct bid analysis, assess contractor qualifications, and recommend selections based on cost, quality, experience, and compliance with project requirements.
• Negotiate contracts, terms, and pricing with vendors, design-build firms, and general contractors to secure favorable agreements.
• Administer contracts, including drafting, reviewing, and executing contract documents, ensuring compliance with legal, regulatory, and organizational requirements.
• Monitor contract performance, track deliverables, manage change orders, and resolve disputes or claims with suppliers and contractors.
• Ensure proper documentation, record-keeping, and reporting for all contracts, including adherence to audit and compliance standards.
• Manage supplier and contractor relationships, ensuring performance meets contractual standards and project deliverables.
• Monitor market trends, pricing, and supply chain risks to inform sourcing, bidding, and contract decisions.
• Collaborate with internal departments to forecast demand, define project scopes, and ensure supply chain continuity.
• Ensure compliance with organizational policies, legal requirements, ethical sourcing standards, and construction-specific regulations.
• Analyze procurement, bidding, and contract data to identify cost-saving opportunities and improve processes.
• Oversee purchase orders, inventory management, and performance evaluations for suppliers and contractors.
• Lead or support cross-functional teams in strategic sourcing, competitive bidding, and contract administration projects.

Sourcing and Contract Manager

Administration

Delivers high-quality customer service to employees by responding to benefits-related questions in a timely, clear, and empathetic manner.
Monitors the benefits inbox and responds to employee and vendor inquiries. Researches, analyzes, and manages benefit vendors and systems that support the organization’s goals. Holds vendors accountable for meeting service-level expectations.
Manages core benefits functions, including health, life, and disability insurance, retirement plans, leave administration, and tuition reimbursement. Ensures all programs operate in compliance with applicable federal, state, and local laws.
Designs, implements, and evaluates the organization’s wellness program, with a focus on physical, financial, emotional, and social well-being.
Manages leave of absence programs (FMLA, parental, medical, etc.), ensuring employees are paid accurately and in accordance with policies and practices.
Supports onboarding, offboarding, open enrollment, and the overall employee benefits experience, including new hire orientation, enrollment in benefit plans and 401(k) programs, and providing separation-related information such as COBRA options, benefits end dates, and retirement vesting.
Performs regular audits of benefits data and transactions in Workday to ensure accuracy and resolve discrepancies.
Maintains accurate documentation and supports internal and external audits related to benefits programs and compliance.
Partners with Payroll, external vendors, and other People &amp; Culture functions to ensure alignment and timely processing.
Prepares and distributes 1094 and 1095 forms annually to meet ACA reporting requirements.
Participate in ad hoc projects and initiatives as needed.

Benefits Administrator

• Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences.
• Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.
• About the Role: Business Wire is seeking a Platform Manager focused on modernizing and maintaining our infrastructure operations as we transition all operations into cloud native environments. This role requires technical leadership and hands-on individual contribution. You’ll guide the team through initiatives such as cloud migrations, expanding our Kubernetes adoption, and supporting/improving our GitOps and CI/CD processes, all while ensuring security, scalability, and resilience. You will collaborate with engineering teams to support cloud-native application deployments and streamline CI/CD workflows. You will expand centralized cloud automation platform by developing reusable IaC modules and pipelines that enforce standardization and compliance policies.
• We’re looking for someone who thrives in a collaborative environment, has recent experience building and operating infrastructure in AWS and is passionate about mentoring others while staying close to the technology.