Business Wire

Client Services Representative

• Field incoming emails and phone calls from prospective and existing clients regarding pricing, billing/collection matters, general product information, and other related questions.
• Primary responsibility and contact for membership applications, account setup & transition to Sales Development Representative.
• Review inbound leads not related to membership applications and account setup and determine appropriate next step for routing.
• Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs as needed.
• Act as liaison between client, sales team, marketing and newsroom to ensure that client needs are met.
• Assist with Business Wire office needs and events including media breakfasts and client visits and client lunch and learn events as needed.
• Keep current with public and investor relations industry trends.
• Provide outstanding customer service and support; consistently surpass customer expectations by understanding the customer’s business, empathizing with their problems and providing solutions to meet their needs.
• Objectively analyze problem situations, take personal responsibility for identifying a resolution and steps to provide a solution and remain engaged until a solution is reached.
• Possess a working knowledge of products and applications and make suggestions for solutions.

Client Service Representative

• Manage the account setup workflow, removing and adding CSRs according to their schedule.
• Objectively analyze problem situations, take responsibility for identifying resolutions and remain engaged until a solution is reached.
• Act as an example to team members by maintaining a positive attitude and demonstrating effective leadership.
• Review, approve/reject submitted Membership Applications as a member of NAIT, following new account protocols and workflows.
• Provide training and follow up with CSRs when workflow and/or processes are not followed.
• Collaborate with NAIT team members and provide assistance on second opinions, problem submissions and workflow improvements.
• Field incoming emails and phone calls from prospective and existing clients on pricing, billing/collection matters, product information and related questions.
• Process membership applications, manage account setup and transition to Sales Development Representative.
• Review inbound leads not related to membership applications to determine appropriate routing.
• Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up.
• Act as liaison between client, sales team, marketing and newsroom to ensure client needs are met.
• Keep current with public and investor relations industry trends.
• Work as a team member to provide outstanding customer service and support.
• Directly manage team members and handle people management tasks including managing Time and PTO requests in Workday, goal setting and tracking, annual performance reviews, team scheduling, 1:1 meetings, motivation and discipline.
• Possess working knowledge of products and applications to understand customer needs and suggest solutions.
• Available shift: Monday - Friday, 9:30am - 6:00pm Pacific.

Lead Client Service Representative

QA Engineer

• Provide Quality Engineering technical leadership and direction to ensure meeting of project deadlines and quality metrics.
• Define key quality metrics and reporting mechanisms to track progress, identify areas for improvement, and establish implementation plans.
• Partner with development teams to assist in design solutions, test strategies, and scoping of feature validation.
• Coordinate with other teams to ensure projects are adequately supported for quality, compliance, and improvement efforts.
• Develop, create, and troubleshoot the development of test automation frameworks, standards, procedures, processes, and best practices related to test automation.
• Maintain and guide Test Automation Suite execution and undertake analysis of results to ensure that software meets or exceeds specified standards and technical requirements.
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving issues.
• Prioritize work and manage time in a dynamic, fast-moving environment.
• Hire, lead, and mentor a team of Quality Engineers, ensuring that they have the resources and support needed to excel in their roles.
• Effectively communicate feedback and decisions to internal team and external partners.

Senior Manager, Quality Engineering

Compliance

• Review the current documents to identify and prioritize the requirements for revisions.
• Create new security policies, standards, and responsibility models to clearly define the organization's security practices and responsibilities.
• Assess, deploy, and manage the GRC tool to streamline the GRC processes.
• Establish and oversee the policy and standards attestation process involving all stakeholders.
• Establish and oversee the process for policy and standards exceptions.
• Develop and oversee a Cybersecurity Awareness Training program.
• Facilitate document development and revision through meetings and workshops with SMEs, and secure consensus from their leadership.
• Develop questionnaires to evaluate the compliance of existing cybersecurity policies and standards and identify gaps in the organization’s Cybersecurity Risk Register.
• Oversee the management of cybersecurity controls and framework implementation, along with continuous maintenance.
• Develop and maintain an inventory of cybersecurity controls aligned with industry standards (e.g., NIST, SOC2, ISO 27001, CIS) and regulatory requirements (e.g., GDPR, CCPA, and SOX).

Senior GRC Analyst

General Counsel

• Senior Commercial Counsel - Contracts & Compliance serves as a key legal advisor to the organization, with primary responsibility for drafting, reviewing, and negotiating a wide range of commercial contracts.
• The position requires a strong foundation in contract law, the ability to manage complex legal matters independently, and the judgment to partner effectively with business leaders to mitigate risk while enabling growth.
• The Senior Commercial Counsel works closely with executive management in implementing all functions necessary for maintaining the company’s compliance status.

Senior Commercial Counsel – Contracts and Compliance

Procurement

• Develop and execute procurement strategies to optimize cost, quality, and delivery timelines.
• Manage the competitive bidding process for critical vendors, design-build and general contractors, including preparing and issuing RFPs, RFQs, and ITBs.
• Evaluate bids, ensuring alignment with project specifications, budgets, and timelines.
• Conduct bid analysis, assess contractor qualifications, and recommend selections based on cost, quality, experience, and compliance with project requirements.
• Negotiate contracts, terms, and pricing with vendors, design-build firms, and general contractors to secure favorable agreements.
• Administer contracts, including drafting, reviewing, and executing contract documents, ensuring compliance with legal, regulatory, and organizational requirements.
• Monitor contract performance, track deliverables, manage change orders, and resolve disputes or claims with suppliers and contractors.
• Ensure proper documentation, record-keeping, and reporting for all contracts, including adherence to audit and compliance standards.
• Manage supplier and contractor relationships, ensuring performance meets contractual standards and project deliverables.
• Monitor market trends, pricing, and supply chain risks to inform sourcing, bidding, and contract decisions.
• Collaborate with internal departments to forecast demand, define project scopes, and ensure supply chain continuity.
• Ensure compliance with organizational policies, legal requirements, ethical sourcing standards, and construction-specific regulations.
• Analyze procurement, bidding, and contract data to identify cost-saving opportunities and improve processes.
• Oversee purchase orders, inventory management, and performance evaluations for suppliers and contractors.
• Lead or support cross-functional teams in strategic sourcing, competitive bidding, and contract administration projects.

Sourcing and Contract Manager

Administration

Delivers high-quality customer service to employees by responding to benefits-related questions in a timely, clear, and empathetic manner.
Monitors the benefits inbox and responds to employee and vendor inquiries. Researches, analyzes, and manages benefit vendors and systems that support the organization’s goals. Holds vendors accountable for meeting service-level expectations.
Manages core benefits functions, including health, life, and disability insurance, retirement plans, leave administration, and tuition reimbursement. Ensures all programs operate in compliance with applicable federal, state, and local laws.
Designs, implements, and evaluates the organization’s wellness program, with a focus on physical, financial, emotional, and social well-being.
Manages leave of absence programs (FMLA, parental, medical, etc.), ensuring employees are paid accurately and in accordance with policies and practices.
Supports onboarding, offboarding, open enrollment, and the overall employee benefits experience, including new hire orientation, enrollment in benefit plans and 401(k) programs, and providing separation-related information such as COBRA options, benefits end dates, and retirement vesting.
Performs regular audits of benefits data and transactions in Workday to ensure accuracy and resolve discrepancies.
Maintains accurate documentation and supports internal and external audits related to benefits programs and compliance.
Partners with Payroll, external vendors, and other People &amp; Culture functions to ensure alignment and timely processing.
Prepares and distributes 1094 and 1095 forms annually to meet ACA reporting requirements.
Participate in ad hoc projects and initiatives as needed.

Benefits Administrator

Manager

• Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences.
• Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.
• About the Role: Business Wire is seeking a Platform Manager focused on modernizing and maintaining our infrastructure operations as we transition all operations into cloud native environments. This role requires technical leadership and hands-on individual contribution. You’ll guide the team through initiatives such as cloud migrations, expanding our Kubernetes adoption, and supporting/improving our GitOps and CI/CD processes, all while ensuring security, scalability, and resilience. You will collaborate with engineering teams to support cloud-native application deployments and streamline CI/CD workflows. You will expand centralized cloud automation platform by developing reusable IaC modules and pipelines that enforce standardization and compliance policies.
• We’re looking for someone who thrives in a collaborative environment, has recent experience building and operating infrastructure in AWS and is passionate about mentoring others while staying close to the technology.