Salary
💰 $60,000 - $70,000 per year
About the role
- Delivers high-quality customer service to employees by responding to benefits-related questions in a timely, clear, and empathetic manner.
Monitors the benefits inbox and responds to employee and vendor inquiries. Researches, analyzes, and manages benefit vendors and systems that support the organization’s goals. Holds vendors accountable for meeting service-level expectations.
Manages core benefits functions, including health, life, and disability insurance, retirement plans, leave administration, and tuition reimbursement. Ensures all programs operate in compliance with applicable federal, state, and local laws.
Designs, implements, and evaluates the organization’s wellness program, with a focus on physical, financial, emotional, and social well-being.
Manages leave of absence programs (FMLA, parental, medical, etc.), ensuring employees are paid accurately and in accordance with policies and practices.
Supports onboarding, offboarding, open enrollment, and the overall employee benefits experience, including new hire orientation, enrollment in benefit plans and 401(k) programs, and providing separation-related information such as COBRA options, benefits end dates, and retirement vesting.
Performs regular audits of benefits data and transactions in Workday to ensure accuracy and resolve discrepancies.
Maintains accurate documentation and supports internal and external audits related to benefits programs and compliance.
Partners with Payroll, external vendors, and other People & Culture functions to ensure alignment and timely processing.
Prepares and distributes 1094 and 1095 forms annually to meet ACA reporting requirements.
Participate in ad hoc projects and initiatives as needed.
Requirements
- 1+ years of experience in benefits administration or a related HR function
Proven ability to manage core benefits processes, including health insurance, leave programs, and retirement plans
Experience working with an HRIS platform; Workday strongly preferred
Strong understanding of benefits-related laws and compliance requirements, including ERISA, HIPAA, COBRA, FMLA, ACA, and MHPAEA
Exceptional attention to detail with strong organizational and multitasking abilities
Ability to handle sensitive and confidential employee information with discretion
Excellent verbal and written communication skills with a focus on providing a positive employee experience
Customer service-oriented approach with the ability to support employees at all levels of the organization
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access)
A proactive, problem-solving mindset with the ability to work independently and adapt to evolving needs