Medical Call Center Officer
SSC HR Solutions
Residential Support Representative
Allegion
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Colorado, Kansas
Visit company websiteSalary
💰 $32,900 - $66,900 per year
Job Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound.
- Provide support via digital channels as needed.
- Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps.
- Escalate or seek guidance from internal resources or SMEs as needed.
- Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
- Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
- Build trust through complete follow-through on customer commitments.
- Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.
- Adhere to processes and maintain a high quality of performance.
- Participate in team activities and engage with fellow Allegion team members positively and respectfully.
- Meet set goals and metric expectations consistently.
- Support Allegion's values and mission to create a customer-centric culture.
Requirements
- Minimum 3 years of customer service experience preferred.
- HS Diploma or GED is required; an associate’s degree is preferred.
- Ability to type 55 wpm, corrected speed.
- 1+ years’ experience handling high-volume inquiries.
- Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
- Knowledge of and the ability to perform basic computer skills.
- Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
- Familiarity with and/or comfort in using smart device applications is preferred.
- Ability to multi-task, prioritize, and manage time efficiently.
- Ability to identify recurring customer issues.
- Ability to develop cross-functional, professional working relationships.
- Availability to work Monday to Friday with a 10:00 AM ET or 11:00 AM ET start; may need to work weekends or holidays as needed.
- Bilingual in Spanish and/or French is a plus.
- Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
