Property/Community Manager, HOA Communities
Spectrum Association Management
Senior Zendesk Administrator
Aledade, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Serve as the subject matter expert and primary point of contact for all Zendesk application support, maintenance, configuration and enhancement requests
- Collect and analyze business requirements, design and configure solutions, and provide testing assistance as required (full-lifecycle support)
- Handle all Zendesk administrative functions including user account maintenance, reports & dashboards, workflows and other routine tasks
- Design, implement, and support medium to high complexity configuration and low to medium complexity customization to meet business requirements
- Perform regular system maintenance according to Zendesk best practices
- Troubleshoot issues with Zendesk and related systems, including plugins and integrations
- Respond to emergency situations and provide occasional after-hours support during outages, upgrades and other major system changes
- Maintain Jira tickets with current status and comments describing the relevant solution and outcome of each request
Requirements
- Bachelor’s Degree in Computer Science or related major, or equivalent working experience
- 6-8+ years of experience as a Zendesk Administrator
- Zendesk Administrator certified or equivalent experience
- Zendesk Support Administrator Expert certification will be considered a strong plus
- Strong customer-facing skills; excellent verbal and written communication skills
- Strong analytical and organizational skills; ability to multitask and prioritize in a fast-paced, rapidly growing environment
- A demonstrated ability to understand and articulate complex requirements
- Creative and analytical thinker with strong problem-solving skills
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Availability to occasionally work outside business hours for application upgrades, outages, and project implementations
- Experience working with Jira is a plus
- Sitting for prolonged periods of time; extensive use of computers and keyboard; occasional walking and lifting may be required
- Ability to work occasional weekend or after business hours for project deliverables/maintenance activities
