Administration

• Serve as the subject matter expert and primary point of contact for all Zendesk application support, maintenance, configuration and enhancement requests
• Collect and analyze business requirements, design and configure solutions, and provide testing assistance as required (full-lifecycle support)
• Handle all Zendesk administrative functions including user account maintenance, reports & dashboards, workflows and other routine tasks
• Design, implement, and support medium to high complexity configuration and low to medium complexity customization to meet business requirements
• Perform regular system maintenance according to Zendesk best practices
• Troubleshoot issues with Zendesk and related systems, including plugins and integrations
• Respond to emergency situations and provide occasional after-hours support during outages, upgrades and other major system changes
• Maintain Jira tickets with current status and comments describing the relevant solution and outcome of each request

Senior Zendesk Administrator

Logistics Administrator

Enterprise Jira Administrator

Senior Manager, Lease Administration

Senior Informatica Administrator

Senior Snowflake Administrator