Ferguson

Support Engineer

• provide technical phone support to HVAC and Ductless contractors regarding installation and servicing challenges on equipment sold by Ferguson
• travel to perform field visits as necessary for resolution of issues after appropriate phone support has been applied
• instruct on how to proceed in repair or troubleshooting
• determine best methods to satisfy contractor and end users
• ensure customer/contractor represents product in an accurate and reputable manner
• evaluate customer/contractor installations through field visits
• act as a liaison between vendors and contractors/customers
• build and maintain working relationships with sales associates and customers
• conduct HVAC customer training at Ferguson, including individualized product and customer specific needs
• conduct HVAC training at contractor's location as needed
• provide HVAC technical support and training to the inside and outside sales team in branches
• participate in continuing education and professional development as required
• participate in new product support and training as required
• support outside sales with customer visits as needed
• accurately document all conversations and field visits
• be responsible for accurate processing of vendor paperwork and claim entries, including warranty issues, labor reimbursements, and equipment concessions
• ensure credits are submitted to the appropriate Ferguson channel for writing of the credit

HVAC Technical Support Advisor

Producer

• Lead development of the enterprise roadmap for EPR readiness including data capture, analysis and reporting
• Establish procedures and documentation for reporting methodologies for all reporting companies
• Serve as the enterprise EPR project manager and coordinate internal and external partners to ensure timely reporting and compliance
• Align with Finance Business Partners to forecast the financial impact of EPR fees
• Collaborate with Supply Chain and Own Brand teams on strategy development for packaging to promote sustainability and fee reduction
• Engage suppliers on circular economy partnership opportunities
• Ensure compliance with patchwork of state and local waste handling and recycling requirements
• Lead initiatives to reduce waste and improve recycling across Ferguson’s operations

Sustainability Manager – Extended Producer Responsibility

Sales

• Manages relationships and partnerships with key vendors and suppliers to ensure coordination and outstanding service levels
• Assigns, monitors, and sets objectives for key accounts and sales representatives
• Accompanies sales representatives on existing accounts and potential customer calls
• Provides leadership and input for pricing proposals and strategic plans for large customer accounts
• Supervises sales trends, market dynamics, product performance results and customer preferences
• Collaborates with sales teams to understand customer requirements, to promote the sale of company products and services, and to provide sales support
• Reviews operational records and reports to project sales and profitability
• Submits short and long-term sales plans and prepares sales strategies using available marketing programs to reach designated targets
• Participates in leadership meetings and represents associate concerns, policies, and guidelines to the management team
• Engages and collaborates with Ferguson's Intelligent Utility Solutions and Utility Infrastructure teams building partnerships with municipal clients, providing subject matter expertise, pursuing a consultative approach to identify areas of need when technology solutions can supplement beyond the water meter

Sales Manager – Intelligent Utility Solutions

Project Manager

• Lead the strategic planning and execution of critical sales projects
• Manage cross-functional project teams
• Develop comprehensive project plans
• Define project strategies for market opportunities
• Monitor project progress and identify potential roadblocks
• Analyze project performance metrics and provide reports
• Drive client engagement and relationship management
• Develop and refine project management processes
• Serve as a subject matter expert on project management methodologies

Construction Sales Project Manager – Waterworks

General Counsel

• Provide consulting services to the management team and others in the law department on potential or preventative commercial issues
• Select, handle and coordinate company assistance with external counsel
• Provide regular reporting on the status of litigation matters, including developing and reporting on key benchmarks and financial metrics
• Review legal documents, pleadings, correspondence to court and case parties
• Attend key events in the course of litigation, including material depositions, mediation, settlement conferences and trials
• Conduct internal investigations and prepare responses to third parties
• Increase effectiveness of the delivery of legal services through preventative action
• Communicate effectively, and maintain professional and productive relationships with company associates, witnesses, attorneys, and external partners

Assistant General Counsel – Litigation

Analytics Engineer

• SQL/T-SQL script design and development
• Gather user requirements and translate business needs to technical specifications
• Design, build and deploy solutions as they relate to SQL development projects
• Write high quality source code to meet requirements within deadlines
• Define, develop, optimize, manipulate, and execute complex SQL database queries
• Conduct analysis from diverse data sets
• Create dashboards, visualizations, and reports for requested projects
• Develop and update user documentation
• Act as subject matter expert in all areas of SQL report development and data integration
• Provide support as required to ensure the availability and performance of developed processes, reports, and dashboards for both external and internal users
• Create, modify, read and understand stored procedures
• Design and implement technology best practices, guidelines and repeatable processes

Senior ETL Developer – Supply Chain, Infrastructure

Auditor

• Lead in audits as a member of the team to assure effective implementation of the requirements across various sites
• Perform on-site audits to validate program effectiveness in the field by reviewing documentation, and interviewing personnel to assess adherence to the relevant requirements
• Develop clear and concise audit reports within agreed timeframes in collaboration with all partners
• Follow up on audit recommendations to ensure appropriate corrective actions has been taken to resolve identified deficiencies
• Support analysis of audit outcomes to identify trending issues
• Report on important data and provide suggestions for improving processes and systems
• Partner with the Internal audit team on audits of HSE policies, Field HSE
• Share best practices to assist in the continuous improvement of individual and organizational HSE performance
• Engage operational partners through proactive and continuous partnership to understand the business and identify emerging risks.
• Support field in management review annually to identify programs gaps

Senior Health, Safety, and Environmental Auditor

Customer Support

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Operate cash registers and follow established cash handling procedures.
• Prepare and stage orders for customer pick up.
• Maintain store appearance and merchandising standards as advised.
• Ensure that merchandise is restocked and placed in their respective areas.
• Maintain a safe working environment including PPE (Personal Protective Equipment).

Sales Support Representative – HVAC

Account Executive

• Develop and maintain relationships with vendors and an assigned customer base
• Identifies and actively pursues new business opportunities
• Perform various duties including product quotation and problem resolution
• Continually improve sales skills and product knowledge
• Documents all sales activity in our CRM tool

Outside Sales Representative – Industrial

Business Development Rep

• Partner with Regional Director and General Managers to evaluate, qualify, implement, and monitor VMI’s across Region.
• Conduct customer site visits to research and analyze business opportunities.
• Evaluate future geographic expansion opportunities and measure success of new market entry.
• Collaborate on execution plans for markets in alignment with Customer Group & Area VMI strategy.
• Planning and preparation of business proposals and make recommendations to senior management.
• Work closely with Ferguson’s National Accounts and VMI leadership teams to assist in driving growth.
• Act as liaison between National VMI strategy and local Area and customer needs.
• Partner with Category Management to evaluate and select vendors.
• Lead all aspects of the development of key projects and is accountable for the successful closure of business deals.
• Develop new processes to meet project needs and design projects to suit financial criteria.
• Prepare documents and materials for meetings and discussions with potential clients.