Sales Support Representative – Waterworks

Ferguson

Sales Support Representative assisting with customer needs in Waterworks industry. Collaborating with Sales associates to deliver effective solutions and ensure excellent service.

Posted 5/28/2026full-timeHouston • Texas • 🇺🇸 United StatesJunior💰 $21 - $31 per hourWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM) system and phone system.

Requirements

What you’ll need

1-3 years of sales and/or customer service experience preferred.
Experience in Waterworks or Construction is a plus.
Strong skills for sales, including the ability to upsell.
Project management abilities to support sales initiatives, coordinate timelines, and ensure follow-up with the client preferred.
Proficient in Microsoft Office.
Proven track record of responding quickly to customer needs.
Ability to react well in a fast-paced environment & follow through on commitments.
Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
Ability to quickly learn product knowledge and processes.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecustomer service experienceproject managementupsellingproduct knowledgetimely quotationsaccurate sales orders

Soft Skills

customer service orientedrelationship buildingability to react in fast-paced environmentfollow through on commitmentshighly motivated