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Sales Support Representative – Waterworks
FergusonSales Support Representative assisting with customer needs in Waterworks industry. Collaborating with Sales associates to deliver effective solutions and ensure excellent service.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
sales experiencecustomer service experienceproject managementupsellingproduct knowledgetimely quotationsaccurate sales orders
Soft Skills
customer service orientedrelationship buildingability to react in fast-paced environmentfollow through on commitmentshighly motivated
Tools & Technologies
customer relationship management (CRM) systemphone systemMicrosoft Office
Industry Keywords
WaterworksConstruction
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Requirements
What you’ll need- 1-3 years of sales and/or customer service experience preferred.
- Experience in Waterworks or Construction is a plus.
- Strong skills for sales, including the ability to upsell.
- Project management abilities to support sales initiatives, coordinate timelines, and ensure follow-up with the client preferred.
- Proficient in Microsoft Office.
- Proven track record of responding quickly to customer needs.
- Ability to react well in a fast-paced environment & follow through on commitments.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
- Ability to quickly learn product knowledge and processes.
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities