Fastly

Engineer

• Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends
• Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience
• Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams
• Advocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementation
• Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs
• Drive continuous improvement by developing and maintaining shared customer runbooks with customized, proactive thresholds for our Performance, Focus Center, and strategic enterprise partners
• Lead the transition from incident response to problem management by identifying leading contributing factors and coordinating with engineering teams for network delivery and compute services
• Work with Advanced Professional Services to identify platform gaps that may appear as security vulnerabilities or false-positive attack patterns
• Manage customer CDN configurations via digital channels while advocating for the unique needs of our performance-critical accounts
• Help scale our proactive support capabilities by developing global monitoring policies rooted in high-quality industry standards

Mission Control Engineer

Account Executive

• Accountable for driving new business and logos, while meeting or exceeding quota goals, leading all aspects of the sales cycle including prospecting, sales campaign/meetings, discovery, qualification, negotiation, path to closure, and account management.
• Prepare a territory plan and use all available tools to prospect effectively, achieving activity metrics provided by Sales Managers and sales operations. Adhere to territory assignment and pass off conversations that fall into other reps' areas of responsibility.
• Work with the Sales Manager to map new accounts (incl. key stakeholders and business requirements), develop account plans, and penetrate new accounts.
• Effectively and autonomously deliver the Fastly company story, vertical talk track value proposition-based presentations, and product demonstrations.
• Identify a prospect’s issues, recognize requirements, and effectively articulate potential solutions.
• Work with Sales Management and the Deal desk to prepare and deliver compelling proposals, quotes, and contracts.
• Develop a deal framework for all deals set to close, including necessary stakeholders, results, and timelines for both sides. Be able to communicate this effectively to the customer. Coordinate Eval/POC with the customer. Validate success criteria using the appropriate testing methodology.
• Accelerate customer adoption of Fastly technology and ensure customer satisfaction.
• Use SFDC to maintain updated account/contact information, accurately forecast bookings and revenue, track sales activity, and build target lists.
• Provide insight into the market based on first-line experience and the voice of the customer.

Senior Account Executive – Enterprise

Manager

• Recruit, develop, and retain a high-performing team of Datacenter Engineers, defining clear KPIs aligned to organizational goals, establishing training plans for new hires, and providing ongoing mentoring, coaching, and career growth paths for existing team members.
• Provide leadership and strategic guidance across day-to-day datacenter operations, planning, and execution, including oversight of onsite installs, break-fix activities, workload prioritization, project sequencing, and resource allocation to consistently meet internal and external SLAs.
• Own team execution and operational readiness by reviewing daily reports, proactively identifying risk and capacity constraints across global PoPs, and adjusting priorities, schedules, travel plans, and use of third-party services for deployments and preventative maintenance.
• Oversee tooling, documentation, and process rigor, ensuring effective use of Jira for workload management and that technical leads create, maintain, and publish high-quality SOWs and SOPs for DCI and cross-functional or third-party consumption.
• Serve as the primary escalation point for complex infrastructure, hardware, and system issues, working cross-functionally with other team leads and managers to drive root cause resolution and prevent recurrence.
• Partner closely with Capacity Planning, Procurement, Technical Project Managers, and Infrastructure Acquisition teams to define scalable processes, SLAs, and deployment strategies that minimize risk and protect delivery timelines.
• Provide strategic oversight and accountability for network connectivity, including BGP architecture and routing strategy across the CDN backbone, datacenter interconnects, peering, and upstream circuits, ensuring resiliency, availability, and effective failover.
• Drive adoption of automation to reduce manual effort and operational risk.
• Partner with Engineering to automate hardware validation and acceptance testing, improve workflows and standardize validation checks and define and maintain validation frameworks for network connectivity and port validation and hardware health and firmware compliance.
• Own the end-to-end circuit lifecycle, establishing standards and governance for circuit procurement, provisioning, turn-up validation, SLA compliance, carrier escalation, and operational handoff across teams.

Manager, Datacenter Infrastructure

Support Engineer

• Review customer configurations and debug VCL logic and Compute (Wasm) applications.
• Guide customers through the Fastly Control Panel, RBAC configurations, and custom observability dashboards.
• Resolve technical inquiries across email, chat, and Slack with a target first response time (FRT) of less than 30 minutes.
• Educate customers on edge architecture and troubleshooting methodologies.
• Resolve technical inquiries across email, chat, and portal engagements.
• Recognize when to ask for help and properly escalate support cases.
• Monitor metrics during large network events and proactively report degradation.

Customer Support Engineer

Product Manager

• Define the roadmap for the network services product features and partner with stakeholders across the organization to deliver these products for customers
• Understand customer challenges to product and solution adoption and device ways to overcome them
• Build effective tools and collateral to explain the solutions developed and how to use them
• Define and monitor product success metrics using data-driven goals
• Collaboratively lead cross-functional and distributed teams by building trusted working relationships throughout the company, at all levels of the organization

Senior Product Manager

Account Manager

• Define and execute a multi-year global strategy for the recruitment, enablement, and scaling of a portfolio of Tier 1 global and regional MSP/MSSP partners.
• Drive Joint Solution Development to build unique, Fastly-powered managed services (e.g., Advanced Cloud WAF offerings, Managed Edge Compute, enhanced observability platforms).
• Lead Joint Business Planning (JBP) and Quarterly Business Reviews (QBRs) at the C-level.
• Structure and negotiate complex, multi-million dollar margin-rich commercial and technology agreements.
• Collaborate with Partner Marketing, Sales, and Product teams to create scalable GTM programs.
• Serve as the internal thought leader and voice of the Managed Services channel.
• Lead and mentor a small, dedicated team of Partner Development Managers and/or cross-functional virtual teams.

Director of Partnerships – MSP

Full-stack Engineer

• Lead the design and development for highly-available, scalable, and distributed systems to enable Fastly to meet the challenges of sustained growth and scale.
• Mentor engineers across the team in developing applications in Go and advocate for software development best practices and high-quality code standards.
• Drive significant process and architecture improvements by evolving manual tasks and complex legacy components into reliable, automatic, and highly efficient systems.
• Define and communicate the long-term technical roadmap for API Services and collaborate with engineering leaders and principal engineers to align cross-team dependencies and strategies.
• Anticipate, design, and implement major architectural changes to ensure the continued reliability and scaling needs of the Fastly Control Systems for years to come.
• Define and champion Platform Engineering best practices for the API Services team, improving the foundational infrastructure used by internal developers.
• Contribute to the core infrastructure and platform needs of the team by working with tools and frameworks like Terraform, Jenkins, Kubernetes and Chef.
• Participate in an on-call rotation.

Staff Engineer – API Services

Software Engineer

• Shape and execute the long-term strategy for detection engineering, security incident response, threat intelligence, and threat hunting
• Lead efforts to build detections, tools, automations, and integrations that strengthen our threat detection and response capabilities
• Mentor, grow, and support a team of security engineers
• Work with Fastly's Incident Management team to improve security incident response processes, playbooks, and metrics
• Partner with engineering to implement security controls
• Lead security incidents for the company

Senior Manager – Detection Engineering

Ecommerce

• Partner in Pre-Sales and Deal Acceleration
• Collaborate with Account Executives to understand customer business drivers, technical challenges, and success criteria.
• Define and deliver technical solutions that demonstrate Fastly’s unique capabilities, helping customers visualize the “art of the possible.”
• Build confidence in Fastly’s platform by leading architectural discussions, running proof-of-concepts, and addressing objections that could slow or block deal progression.
• Quantify the impact of Fastly’s solutions using data and performance insights to show clear ROI and business value in proposals and executive meetings.
• Contribute to RFPs and technical responses that directly support sales opportunities.
• Design and deliver end-to-end web performance improvements using Fastly’s CDN, Compute@Edge, advanced caching, image optimization, and modern web protocols.
• Assess customer architectures with RUM/synthetic tooling, identifying bottlenecks and defining a data-driven improvement plan.
• Lead proof-of-concepts and migrations of critical workloads onto the Fastly platform.
• Act as a consultant to translate technical performance metrics into tangible business outcomes, demonstrating how faster page loads or optimized checkout flows directly impact conversion rates, cart abandonment, and customer lifetime value.
• Collaborate with customer engineering, product, and leadership teams to ensure performance is a key consideration throughout the development lifecycle and is aligned with their commercial objectives.
• Solve performance challenges unique to high-traffic ecommerce and marketplace environments, such as large product catalogs, third-party payment provider delays, dynamic content variability, and the need for personalized experiences at scale.
• Provide expert guidance and mentorship to customer engineering teams on web performance best practices, helping them build a culture where performance is a shared responsibility.
• Stay current with the evolution of the web platform—including browsers, protocols, and metrics like Core Web Vitals—and feed that knowledge back into Fastly's product roadmap.
• Act as a public voice and thought leader in the web performance and ecommerce communities.
• Speak at industry-related conferences, share expertise through blog posts, and participate in community forums to build both your personal brand and Fastly's reputation as a leader in the field.
• Define and monitor performance budgets and SLAs to ensure a consistently fast experience for all users.
• Contribute to troubleshooting performance-related incidents and participate in post-mortems to build more resilient, antifragile systems for our customers.

Field CTO – Performance, e-commerce

Program Manager

• Partner with subject matter experts to identify challenges and improve areas in the Partner Program and Sales Engineering Initiatives
• Scope Programs, define requirements and keep stakeholders aligned to end goals, timelines and deliverables
• Create and deliver top-quality, audience-appropriate Program Documentation and training
• Develop a strong understanding of the various Partner sales motions and how Sales Engineers engage in opportunities
• Identify system bugs, gaps and needed enhancements. Manage fix and enhance Partner and SE requests for SFDC and other tools
• Partner with Sales Ops and other key stakeholders to manage, plan and prioritize system requests
• Maintain and develop Standard Operating Procedures used for Partner and Sales Engineering Operations
• Optimize operational efficiency through innovative thinking, process improvement and industry standards sharing
• Provide front line support to other departments including Partner Managers, Sales Engineers, Billing, Enablement and Business Systems to support to the Revenue Team in common business and day to day operational situations

Program Manager, Partner & SE Ops

• Define and execute the end-to-end marketing strategy for Fastly’s top-tier cloud partners, AWS and Google Cloud
• Develop compelling joint value propositions and core messaging that then scales across a variety of demand-generation, thought leadership, and enablement assets
• Lead cross-functional, pipeline-generating campaigns to drive key performance metrics that fuel Fastly’s growth while also accelerating the success of our partners
• Align to the overall partnership GTM plans while leading the strategic marketing GTM plan and execution
• Act as the trusted marketing advisor to the Partner Sales organization and serve as the bridge into the broader marketing team

Principal Partner Marketing Manager – Cloud Partnerships

Platform Engineer

• Lead architecture and technical direction for Platform Engineering initiatives spanning build, deploy, runtime, observability, Security and developer experience
• Partner with Engineering, SRE, Security, and Product teams to align roadmaps, priorities, and success metrics across the company
• Drive cross‑org programs from concept to delivery (e.g., service templates/golden paths, CI/CD modernization, reliability and cost efficiency improvements)
• Define and evolve platform standards (APIs, operational readiness, SLOs/SLAs, incident learnings) and ensure adoption through tooling and enablement
• Mentor and amplify senior engineers and tech leads; raise the bar for design reviews, technical writing, and engineering rigor
• Communicate progress, risks, and decisions clearly to stakeholders and leadership; represent Platform Engineering in technical forums

Senior Principal Engineer – Platform Engineering

Content Manager

• Create compelling sales enablement content across formats, including videos, presentations, job aids, playbooks, and interactive learning materials.
• Edit high-quality training and product videos to support onboarding, product launches, and ongoing sales initiatives.
• Translate complex product messaging and sales processes into clear, engaging, seller-ready content.
• Partner with Sales Enablement, Product Marketing, Product, Marketing, and Sales leaders to gather requirements and ensure content accuracy and relevance.
• Maintain and update enablement assets to reflect evolving messaging, product updates, and go-to-market priorities.
• Ensure all materials are visually engaging, brand-aligned, and easy for sellers to consume and apply in customer conversations.
• Organize and manage content within Highspot, ensuring discoverability and version control.
• Gather feedback from sellers and managers to continuously improve content effectiveness and usability.
• Support content performance tracking by monitoring adoption and engagement metrics.

Sales Enablement Content Manager

Security Engineer

• Lead targeted security risk assessments across the organization, proactively identifying gaps and risks which pose a threat to the safety and security
• Analyze risk data to identify patterns of deficiencies and collaborate with Security Architects, Product Owners, Engineering, and Senior Leaders to propose new, or challenge existing, mitigation plans
• Own and evolve the systems that track our risk decisions and mitigations; ensuring we have visibility into the greatest areas of concern, where we need to buy down more risk, and to keep our mitigation plans on track with the committed timelines
• Oversee relevant Risk Committees to identify and discuss systemic and cross-functional security risks, influencing Senior Leaders across Fastly to commit to mitigation plans
• Design metrics and reporting to give Senior Leadership a pulse check on our security posture, highlighting exactly where we need to invest
• Maintain Fastly’s core security policies and standards, balancing industry best practices with our risk appetite
• Support the assessment and maintenance of our third party risk within Fastly’s vendor landscape

Security Risk Lead

Solutions Engineer

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
• Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
• Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
• Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort
• Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio
• Be your customer’s champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts
• Take initiative in adopting organizational changes and sharing progress/impact with the team
• Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty
• Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements
• Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers