Fastly

Sales

• Collaborate closely with key stakeholders across Sales, Marketing, IT Business systems, Sales Operations and Enablement teams to effectively manage key initiatives that improve sales efficiency through process & system improvements
• Map, document and optimize existing sales workflows, identifying bottlenecks and inefficiencies.
• Capture business requirements and translate them into functional specifications for system enhancement
• Manage and maintain CRM systems and sales tech stack, ensuring data accuracy and seamless integration with other tools
• Automate repetitive tasks using workflow automation tools inclusive of AI
• Identify impacts and develop change management plans, partnering with Sales Communications and Sales Enablement teams

Senior Sales Process – System Lead

• Partners closely with Sr. Director of Sales Strategy and Operations to proactively compile key insights that support data-driven decision making.
• Assist Field and Functional Sales Operations teams with territory analysis & quota modeling process as part of the annual planning process.
• Actively participate in cross-functional initiatives as needed, to identify and solve operational business challenges

Sales Strategy, Analysis

Analyst

• This role within the Fastly Customer Security Operations Center (CSOC) will be responsible for monitoring and analyzing customer activity, with added emphasis on security functions, like identifying account-takeover or Bot Attacks and WAF administration. Much of the focus will be on security and attacks around the application layer working with different web technologies.
• Be an expert in ensuring security for customers, providing an outstanding response to security issues.
• Provide deep application-security experience on escalated cases from customers & automated systems.
• Carry out continuous-improvement work & research to drive our customer security products & operations to be the best they can be.
• Contribute to the processes and policies that scale our organization as we grow
• Create & review reporting to customers on security services
• Create & manage security content for customer environments

Associate Threat Detection Analyst – Japanese, English

Account Executive

• Develop, own, and execute a go-to-market plan that drives consistent pipeline and revenue growth
• Accountable for driving pipeline, sales, revenue, and meeting or exceeding quota goals
• Take full ownership of the sales cycle from prospecting and qualification through to executive alignment, negotiation, close, and long-term relationship development
• Collaborate closely with Sales Engineers during meetings, demos, and proof of concepts
• Build trusted relationships with senior technical and business stakeholders (CTO, CISO, CIO, Heads of DevOps & Infrastructure)
• Maintain a deep understanding of Fastly’s platform and how it addresses customer pain points across edge computing, web performance, and security
• Work cross-functionally with Account Management, Channel, Product, Marketing, SDR and Client Services teams to ensure aligned execution and customer success
• Use CRM tools to enrich Fastly customer database and report on sales cycles progress; use of sales prospecting tools to drive out-bounding activities - SDFC, Clari and Looker

Senior Enterprise Account Executive – MENA

Procurement

• Execute global procurement and logistics operations supporting CDN, network, and datacenter infrastructure deployments, ensuring hardware is delivered on time and within budget.
• Manage supplier relationships, strategic sourcing activities, and contract negotiations to optimize cost, quality, delivery performance, and long-term vendor partnerships.
• Oversee end-to-end procurement and logistics processes, including RFQs, purchase orders, supplier onboarding, transportation, customs compliance, inventory management, and deployment readiness.
• Review and approve purchase orders and supplier invoices, partnering with Finance and Accounting to ensure financial accuracy, compliance, and timely payment processing.
• Drive cost reduction initiatives through supplier optimization, freight management, process improvements, and operational efficiencies while monitoring supplier performance and inventory health.
• Coordinate cross-functionally with Infrastructure Acquisition Managers, Datacenter Operations, Finance, and project teams to mitigate supply chain risks and support global infrastructure expansion.

Senior Logistics, Procurement Analyst

Customer Success Manager

• Own and grow a portfolio of strategic telco partner and subsidiary accounts; drive new bookings, revenue, renewals and contract expansion.
• Act as the primary commercial contact for partner stakeholders and their internal customer organizations; monitor account health and secure executive sponsorship.
• Enable partner enterprise sales teams and channel stakeholders to position, sell and adopt JioCDN‑powered solutions; lead enablement activities, workshops, roundtables and speaking engagements.
• Develop account strategies and executive engagement plans; run Monthly and Quarterly Business Reviews to measure adoption, highlight new initiatives, and surface growth opportunities.
• Translate customer and partner business needs into adoption plans; coordinate cross‑functional Fastly resources (sales, solutions engineering, professional services, product, engineering, support, finance) to unblock deployments and commercial progress.
• Identify, qualify and drive upsell, cross‑sell and net‑new business opportunities in collaboration with Fastly Sales and Solutions teams; cross‑sell Fastly solutions to increase usage.
• Advocate telco partner and customer feedback into Fastly product and go‑to‑market planning; collaborate with product, marketing and sales to improve ongoing customer support.
• Manage complex, multi‑threaded commercial programs and timelines across organizations; engage customers both remotely and in person and bring in subject matter experts as needed.
• Travel across India as required for partner and customer engagement.

Senior Customer Success Manager

Security Operations

• Design, develop, and refactor our custom internal security platform across both the backend (FastAPI) and frontend(React).
• Partner with security analysts to turn manual workflows into automated, reliable processes.
• Integrate and operationalise AI/ML utilities (such as LLMs) into our security platform to assist analysts with threat investigation and incident summarisation.
• Work with our infrastructure in GCP, using Kubernetes for orchestration and Terraform for resource management.
• Leverage our monitoring and alerting tools (Prometheus/Grafana) to detect failures early and maintain high availability across the internal security platform the team owns.
• Build and maintain API integrations that connect our detection tools, ticketing systems, and customer environments.
• Champion code quality through code reviews, testing practices and CI/CD pipelines.

Senior CSOC Engineer

Cloud Engineer

• Lead a team of highly-technical customer engineers ensuring overall customer success.
• Develop strategic direction and execute on key objectives for Customer Solutions Engineering.
• Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering.
• Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships.
• Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.

Manager, Cloud Engineering

Technical Recruiter

• Work with hiring managers across one or more verticals to craft job postings and devise recruitment strategies
• Influence Hiring teams to monitor and improve candidate experience
• Source and engage passive candidates
• Manage the full-cycle recruiting process from job creation through the candidate’s start date
• Strategize creative ways to build talent pipelines and execute on tactical research, referral generation, events and sourcing campaigns
• Screen resumes and interview candidates to determine position + value add
• Manage interview logistics and hiring decision-making process with interviewers and hiring managers
• Regularly track pipeline, priorities and performance data to share with internal stakeholders
• Drive offer negotiations & process in partnership with hiring managers and Compensation team
• Recommend improvements to sourcing, process and candidate outreach
• Participate in operational and TA related projects
• Support company Inclusion & Diversity efforts

Senior Technical Recruiter

Compliance

• Manage the audit process from start to finish for multiple audits (e.g., PCI DSS, GDPR, FedRAMP, SOC2, etc)
• Maintain understanding of the platform and compliance obligations
• Confirm and refine internal control framework and related documentation
• Drive and scale the continuous monitoring program
• Identify and communicate control gaps; support remediation efforts
• Support third party oversight processes for vendors and service providers
• Enhance internal training material about technology compliance program