Manager, Cloud Engineering

Fastly

Manager of Cloud Engineering leading a team at Fastly to ensure customer success and engagement. Responsible for strategic direction and collaborating with key stakeholders in client services and engineering.

Posted 6/4/2026full-timeSan Francisco • California, Colorado, New York • 🇺🇸 United StatesSeniorLead💰 $142,630 - $201,348 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead a team of highly-technical customer engineers ensuring overall customer success.
Develop strategic direction and execute on key objectives for Customer Solutions Engineering.
Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering.
Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships.
Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.

Requirements

What you’ll need

8 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, Solutions Architect.
2+ years of relevant experience leading people associated with technical management of client relationships.
Demonstrated experience and success in handling client relationships either on a primary or secondary basis.
Exceptional communication skills, detail-oriented, and self-motivated leader with strong analytical skills.
Broad technical expertise including cloud and internet architecture, as well as scripting/software development experience.
Ability to embrace change while maintaining focus on results and customer experience.
Capable and willing to travel for customer meetings as necessary.

Benefits

Comp & perks

We offer a comprehensive benefits package including medical, dental, and vision insurance.
Family planning, mental health support along with Employee Assistance Program.
Insurance (Life, Disability, and Accident).
A Flexible Vacation policy and up to 18 days of accrued paid sick leave.
401(k) (including company match) and an Employee Stock Purchase Program.
For 2026, we offer 11 paid local holidays, 12 paid company wellness days.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales EngineeringWeb DevelopmentDevOpsTechnical Account ManagementSolutions ArchitectCloud ArchitectureInternet ArchitectureScriptingSoftware Development

Soft Skills

LeadershipCommunicationDetail-orientedSelf-motivatedAnalyticalRelationship ManagementChange ManagementCustomer Experience Focus