Customer Service Representative
Sutherland
Customer Care Representative – Producer/Agent, Property & Casualty License Required
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Evaluate and interpret policy information within prescribed authority limits.
- Access account information and communicate while working in multiple systems.
- Document customer interactions and outcomes thoroughly in the system.
- Escalate unresolved issues requiring advanced support for further resolution.
- Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
Requirements
- High School Diploma or equivalent required
- Valid Property & Casualty Producer/Agent License
- Minimum of 1-3 years customer service experience
- 1 year of experience in call center environment or related field preferred
- Experience providing customer support in a high-volume, complex environment preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred.
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicepolicy evaluationissue resolutiondocumenting interactionstechnical aptitudenavigating multiple systems
Soft skills
communicationproblem-solvingcollaborationproactive approach
Certifications
High School DiplomaProperty & Casualty Producer/Agent License
