Customer Care Specialist
Jonas Software
Customer Service Representative – Luxury Retail Account
ClearSource BPO
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver world-class customer care through inbound and outbound calls
- Show up for assigned shifts and follow scheduled breaks and lunches
- Uphold ClearSource’s standards of excellence with Accuracy, Connection, and Ease
- Act as a brand ambassador, advocating for the customer’s needs
- Utilize ClearSource systems and tools for information tracking and issue resolution
- Collaborate with internal teams to ensure every customer concern is handled professionally
- Maintain discretion and professionalism, especially with high-profile or VIP customers
Requirements
- At least High School Diploma or equivalent
- Minimum of 2+ years in retail customer service
- Experience working from home
- Excellent communication skills in English, both written and verbal
- Strong interpersonal skills and ability to handle high-end or VIP customers
- Tech-savvy and comfortable using CRM tools and online communication platforms
- Must pass a Typing Test (minimum 60 WPM)
- Willing to work in a remote setup and adaptable to schedule adjustments as required
Benefits
- Making Lives Better —for our employees, our clients, and their customers
- Remote setup and adaptable schedules
- Potential for career growth within a fast-growing, high-performing team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetypingCRM tools
Soft skills
communicationinterpersonal skillsprofessionalismadaptabilitydiscretion
Certifications
High School Diploma
