Customer Service Representative
Sutherland
Customer Care Representative
Perseus Group, Constellation Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $36 per hour
Job Level
Junior
About the role
- Proactively demonstrate a superior customer service approach both on the phone and through written correspondence.
- Master a working knowledge of multiple processes and support platforms simultaneously.
- Accurately and thoroughly document customer messages, phone calls, chats and e-mail using our support system.
- Understand, Identify and execute upon customer inquiries related to onboarding, reconciliation, risk and terminal troubleshooting.
- Assist customers with inquiries related to their daily payment reconciliation.
- Diagnose and troubleshoot technical issues with terminals.
- Escalate complex or unresolved issues to the next level of support or relevant teams while ensuring timely follow-up and resolution.
- Follow company procedures as developed for both internal and external work processes.
- Other duties needed to help drive to our vision.
Requirements
- Excellent communication skills, both verbal and written
- Analytical approach to requirements gathering and problem-solving
- Working knowledge of the Microsoft suite of products
- Mathematical proficiency to enable reconciliation of bank statements and payment processing data
- Minimum one (1) years of banking and/or payments industry experience
- Customer support handling technical inquiries through phone and email submissions
- Associate’s or bachelor’s degree or relevant work experience
- Capability to work flexible work schedule due to nature of our 24/7 team for critical support and collaboration outside of standard working hours.
Benefits
- medical
- dental
- vision
- basic life insurance
- short/long term disability
- 401(k) participation (with company match)
- minimum of 10 days of vacation for new employees
- sick time based on state requirements
- 8 Company-paid holidays
- 2 personal holidays per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedocumentationtechnical troubleshootingpayment reconciliationanalytical problem-solvingmathematical proficiencyrequirements gathering
Soft skills
excellent communicationflexibilityproactive approach
Certifications
Associate’s degreeBachelor’s degree
