Customer Care Specialist
Jonas Software
Outbound Customer Service Agent
Expertise.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Perform outbound calling and initiate offline inquiries according to campaign targets
- Understand project procedures and processes to provide value to clients
- Engage clients over the phone as potential customers in a professional manner
- Document conversations with precision and clarity
- Send feedback to stakeholders through well-crafted emails
- Track personal productivity and work independently with minimal supervision
- Maintain personal equipment in optimal condition for maximum productivity
Requirements
- At least 1 year of outbound calling experience in a customer service environment, preferably in a work-from-home environment
- Proficiency in advanced written and verbal communication skills
- Keen attention to detail and familiarity with remote work tools
- Strong computer skills and knowledge of Google Workspace, ClickUp, Notion, and Salesforce are a plus
Benefits
- Remote work position
- Opportunity to engage in consumer experiences through phone and online inquiries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
outbound callingcustomer servicewritten communicationverbal communicationattention to detailcomputer skills
Soft skills
professionalismclarityindependenceproductivity
