Expertise.com

Sales Development Rep

• Make 80-100 calls a day to warm leads that completed their business registration through our company.
• Conduct consultative conversations to understand client needs, challenges, and business goals.
• Position financial and technical solutions such as business loans, payment processing, banking services, and website building to address client pain points.
• Clearly explain complex financial and technical concepts in a simple, client-friendly way.
• Build and maintain long-term relationships with clients to drive recurring revenue and loyalty.
• Consistently meet or exceed individual and team sales targets.
• Maintain accurate records in CRM systems and leverage sales tools to track progress and performance.

Sales Development Representative – Outbound Campaign

Account Executive

• Drive sales by making outbound calls to assigned campaigns and leads.
• Understand product offerings, sales processes, and engagement guidelines to effectively communicate value to prospective clients.
• Engage leads in professional and persuasive phone conversations while maintaining a consultative approach.
• Identify client needs, handle objections, and recommend appropriate products or solutions.
• Adapt quickly to new campaigns, products, and sales strategies.
• Maintain clear and detailed records of interactions in CRM and sales tracking tools.
• Provide timely feedback and updates to stakeholders.
• Adapt to process updates and changing campaign goals.
• Track and meet performance metrics and work independently with minimal supervision.
• Maintain reliable equipment, tools, and connectivity.

Outbound Sales Representative

Analyst

• Efficient operation of the Customer Success organization and its processes
• Monitor daily campaign performance
• Make recommendations
• Adjust bids, budgets, and strategies to meet performance objectives as directed
• Monitor reports that trigger automations
• Clean reports as necessary
• Other tasks as assigned: completing disputes, recharging, etc.

Campaign Performance Analyst

Full-stack Engineer

• Writing code with a focus on performance, speedy page load times, and improving conversion rates
• Building sites and implementing redesigns, designed in Figma/Sketch
• Coding features for our sites using HTML5/CSS/JS
• Designing and developing better user experiences and measuring the effect on those through A/B tests
• Future-proofing our sites with maintenance fixes, updating features, and rolling out responsive, mobile-friendly platforms
• Conversing, committing, and delivering via ClickUp/Slack/GitHub/Gitlab/email (in whatever order that is)
• Exploring new technologies/tools for finding solutions to new (and old) problems

Senior Software Engineer

Sales

• Lead a team of Consumer Concierge/Outbound Sales agents
• Initiate changes in processes, goals, and requirements
• Complete performance assessments with accuracy and actionable steps
• Engage agents in coaching sessions and provide calibration directions
• Document coaching and assessments clearly and timely
• Maintain a cordial and productive relationship with agents

Sales Development Representative – Outbound Campaign

Outbound Sales Representative

Campaign Performance Analyst

Senior Software Engineer

Sales Team Lead – Outbound