Expertise.com

Analyst

• Interpret, build upon, and comply with the company’s quality assurance standards.
• Document quality assurance activities with internal reporting and audits.
• Evaluate inbound and outbound agent interactions in compliance with organizational standards.
• Facilitate targeted coaching sessions and provide training to team members.
• Maintain precise audit and coaching logs, identifying "red flag" behaviors and non-compliant trends.
• Facilitate and contribute to call calibration sessions.
• Participate in leadership meetings to relay agent performance feedback and execute quality management strategies.
• Identify bottlenecks, analyze performance data, and communicate actionable trends.
• Execute additional strategic tasks assigned by the Call QA Team Lead to support evolving business needs.

Call Quality Analyst

Sales Development Rep

• Make 80-100 calls a day to warm leads that completed their business registration through our company.
• Conduct consultative conversations to understand client needs, challenges, and business goals.
• Position financial and technical solutions such as business loans, payment processing, banking services, and website building to address client pain points.
• Clearly explain complex financial and technical concepts in a simple, client-friendly way.
• Build and maintain long-term relationships with clients to drive recurring revenue and loyalty.
• Consistently meet or exceed individual and team sales targets.
• Maintain accurate records in CRM systems and leverage sales tools to track progress and performance.

Sales Development Representative – Outbound Campaign

Account Executive

• Managing both Pre-Sales acquisition and Post-Sales account management.
• Leading the post-sale phase by ensuring new partners are successfully integrated into the platform.
• Monitoring the health of active accounts within the Success Team framework.
• Identifying and resolving obstacles for inactive accounts to bring qualified professionals back into the active network.
• Verifying that all partners continue to meet the objective qualification standards required.

Outbound Sales Representative

• Specializing in the end-to-end lifecycle of business partnerships.
• Manages both Pre-Sales acquisition and Post-Sales account management.
• Identifying high-quality professionals through a rigorous selection process.
• Ensures successful integration of new partners into the platform.
• Monitors the health of active accounts within the Success Team framework.
• Addresses partner needs before they escalate into friction points.
• Identifying and resolving obstacles for inactive accounts to bring qualified professionals back into the active network.

Call Quality Analyst

Sales Development Representative – Outbound Campaign

Outbound Sales Representative

Outbound Sales Representative – Formations