Lead Generation Specialist

Expertise.com

Outbound Concierge Specialist responsible for engaging consumers and guiding them to trusted service providers. Role involves managing inquiries, qualifying leads, and ensuring customer satisfaction.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Proactively contacting consumers who have submitted service inquiries through online lead-generation channels.
Engaging prospects quickly after inquiry submission to verify their needs, assess eligibility, and connect them with appropriate service providers.
Managing multiple outbound leads while maintaining quality and productivity standards.
Completing all required Lead Qualification Questions (LQQs).
Identifying qualifying and disqualifying criteria based on campaign and provider guidelines.
Gathering accurate information to determine consumer eligibility and service provider fit.
Providing empathetic, professional, and solution-oriented service.
Following established scripts, workflows, and quality guidelines.
Ensuring consistent handling of all lead types and inquiries.
Success measured by speed-to-contact, qualification accuracy, successful provider transfers, customer satisfaction, and adherence to quality standards.

Requirements

What you’ll need

Previous experience in outbound calling, tele sales, lead qualification, customer service, call center operations, or appointment setting.
Has at least 1-year experience in Sales or as a Sales Development Representative.
Strong verbal communication and active listening skills.
Ability to build rapport quickly and engage consumers over the phone.
Confidence handling objections and guiding conversations.
Strong attention to detail and documentation accuracy.
Ability to manage a high volume of outbound calls while maintaining quality standards.
Excellent organizational and time-management skills.
Strong problem-solving and decision-making abilities.
Experience using CRM systems, preferably Salesforce.
Proficiency with Microsoft Office and web-based applications.
Comfortable navigating multiple systems while speaking with consumers.
Experience working with web-generated leads.
Background in lead qualification, customer acquisition, or provider matching environments.

Benefits

Comp & perks

This is a work from home position.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

lead qualificationoutbound callingtele salescustomer servicecall center operationsappointment settingsales developmentdocumentation accuracyproblem-solvingdecision-making

Soft Skills

verbal communicationactive listeningbuilding rapportconfidenceattention to detailorganizational skillstime-managementempathysolution-oriented servicequality adherence