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Associate Team Lead – Outbound Sales
Expertise.comLead Outbound Sales team for Expertise.com, guiding agents to deliver scheduling services. Focus on coaching and performance assessment in a remote work environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing Outbound Sales teams, with a focus on performance assessment, coaching, and effective communication. Proven ability to drive sales results while ensuring high standards of customer service in a remote work environment.
Highest-signal resume keywords
BPO Leadership ExperienceOutbound Sales ManagementPerformance AssessmentCoaching and DevelopmentSalesforce Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Performance TrackingCustomer Service ExcellenceCall AssessmentCoaching TechniquesPerformance Documentation
Soft Skills
Advanced Communication SkillsTeam EngagementActionable Feedback Delivery
Tools & Technologies
Salesforce
Industry Keywords
Outbound SalesBPOWork-from-Home Environment
About the role
Key responsibilities & impact- Lead a team of Outbound Sales agents
- Deliver matching and scheduling services through outbound calls and messages
- Engage agents in meaningful coaching sessions
- Assess agent calls and provide calibration directions
- Complete performance assessments with accuracy and actionable steps
- Document coaching and assessments with clarity and timeliness
- Initiate workplace changes to meet project expectations
Requirements
What you’ll need- At least 2 years of BPO Leadership experience
- Recent experience within the last 5 years preferred
- Experience in a work-from-home environment
- Strong customer service skills
- Proven track record in sales
- Advanced to expert written and verbal communication skills
- Salesforce knowledge is a plus
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities