Customer Care Specialist
Jonas Software
Housing Support Specialist
Sedgwick
part-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Louisiana, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for policyholders during their temporary housing stay, ensuring exceptional service and timely coordination of lease extensions, furniture logistics, and move-out processes.
- Coordinate adjuster and policyholder communications throughout the housing lifecycle.
- Manage service requests and product replacements with third-party vendors (furniture, housewares, etc.).
- Maintain accurate client ledgers and updates for billing and invoicing.
- Oversee all aspects of the move-out process: Initiates and tracks lease extension requests.
- Send official notices to landlords and policyholders.
- Schedule and confirm vendor pickups for furnishings.
- Coordinate collection and release of security deposits.
- Investigate and resolve damage disputes tied to property or furnishings.
- Proactively identify, escalate, and support resolution of urgent or sensitive matters.
- Perform other duties as assigned.
Requirements
- Bachelor's degree or equivalent from an accredited college or university preferred.
- Two (2) years of customer service experience required.
- Experience in insurance, hospitality, billing, or housing support strongly preferred.
- Strong customer service skills with the ability to handle high-stress situations empathetically and professionally.
- Excellent verbal and written communication.
- Demonstrated attention to detail in managing financial ledgers, lease records, and client communications.
- Proficiency with Microsoft Office and internal platforms; quick to learn new systems.
- Strong math and critical thinking skills.
- Ability to work independently, prioritize, and meet tight deadlines.
- Strong organizational skills.
- Excellent interpersonal skills.
- Ability to meet or exceed Performance Competencies.
- Bi-lingual English/Spanish a plus
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebillingfinancial ledgerslease recordsfurniture logisticsmove-out processesdamage dispute resolutionlease extension requestsvendor coordinationmath skills
Soft skills
empathycommunicationattention to detailcritical thinkingindependenceprioritizationorganizational skillsinterpersonal skillsstress managementperformance competency
Certifications
Bachelor's degree
