Housing Support Specialist
Sedgwick
Customer Care Specialist
Jonas Software
part-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- The Customer Care Specialist position assists Pike13 customers with any issues, concerns or questions they may have regarding Pike13 products, and resolves issues effectively and with a great deal of professionalism.
- Answer inbound calls and listen to customer’s concerns and questions and respond accordingly.
- Write professional responses to customer emails using proper grammar, spelling and punctuation.
- Educate and coach customers on best practices for using our system.
- Assist internal sales, marketing, customer operations and technical teams when needed.
- Responsible for placing outbound calls to customers to walk them through Pike13 products and answering technical support questions.
- Assist with quality assurance testing and vetting of new features, using your unique experience of merging customer expectations with product functionality.
Requirements
- Bachelor’s degree or equivalent experience in sales, business development or related field.
- At least 2 years of operations and customer service experience in a customer facing role within the software industry.
- Experience in a Customer Support, Account Management, or Quality Assurance role within the field of SaaS or technology.
- Experience learning technological systems on the fly.
- Experience working with customers.
- Experience working on multiple projects simultaneously.
- Strong verbal and written communication skills.
- Strong organizational and time management skills.
- Passion for customer experience, exhibiting empathy for customers and their success.
- Passion for being a part of growing organization.
Benefits
- Customer Care hours are Monday-Friday, 7am to 5pm PST.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assurancecustomer supportaccount managementSaaStechnical support
Soft skills
verbal communicationwritten communicationorganizational skillstime managementempathycustomer experience
Certifications
Bachelor’s degree
