FARFETCH

Designer

• You will design all Farfetch customer emails and push communications.
• You will design and artwork FARFETCH advertising and marketing assets for paid media on both owned, external and affiliate channels.
• You will support on design for social media, helping to push forward new layouts and creative ideas.
• You will support the design team on ad hoc design for HP, app, social and media solutions advertising outputs.
• Support the creative team artworking ad hoc editorial and partnerships projects.
• Communicate with CRM, paid, affiliates, product and editorial teams on all aspects of creative deliverables for your projects.
• Understand and apply best-practice to all email projects.
• Design branding and typography responding to ad-hoc briefs.
• Design responsive wireframes for ad hoc projects.
• Develop mobile-first design concepts.
• Keep up to date on current developments in email design, digital design, technology, E-commerce and social media.

Data Engineer

• Contribute to the hiring and training of engineers within the managed team
• Assure the collaboration of managed team across different engineering teams (inside and outside of the domain) and adherence to the defined global engineering best practices
• Design and build scalable & reliable data pipelines (ETLs) for our data platform
• Constantly evolve data models & schema design of our Data Warehouse to support self-service needs
• Work cross functionally with various teams, creating solutions that deal with large volumes of data
• Work with the team to set and maintain standards and development practices
• Be a keen advocate of quality and continuous improvement.

Backend Engineer

• Contribute to the development of our E-Commerce Platform and the evolution of our Marketplace
• Stay up to speed with all backend and web technologies, software architecture principles and design patterns
• Apply your knowledge on performance and security measures
• Oriented to work in an Agile environment, focusing on delivery/commitment and software continuous improvement
• Work with the following technologies: .NET Core, C#, Rest API, SQL Server, MongoDB, Cassandra, Kafka, Redis, and Elasticsearch.

Software Engineer – Back End

Data Analyst

• - **Lead and Inspire the Team**: Lead, mentor, and oversee the daily workflow of the data analytics team. You will foster a culture of continuous learning, promote the development of analytical skills, and establish best practices.
• - **Bridge Business & Data**: Act as the primary liaison between the data analytics team and the business units. You will manage relationships and expectations, champion data-driven decision-making, and ensure that complex technical insights are translated into clear business value.
• - **Define Data Strategy**: Partner with key business stakeholders to define and execute the data analytics strategy, translating strategic goals into impactful data projects.
• - **Collaborate with Data Engineering**: Work closely with the Data Engineering team to evolve the company's data infrastructure. You will be the voice of the analytics team, ensuring data quality and availability requirements are met to support advanced reporting.
• - **Drive Self-Service Analytics**: Manage and evolve our self-service analytics platform, ensuring a robust environment that empowers business teams to make data-driven decisions independently.
• - **Evolve with AI**: Explore and adopt AI-powered tools to enhance analytical efficiency. You will have the opportunity to grow significantly in this area, applying AI to automate insights and solve business challenges.

Analytics Manager

Translator

• Translate and localise product information, including detailed descriptions of materials, fabric compositions, and size & fit elements, ensuring clarity and accuracy for local audiences;
• Localise and adapt FARFETCH’s product catalogue and associated content, tailoring the language to meet the cultural nuances and preferences of the target audience;
• Manage translation workflows, ensuring projects are delivered on time and meet the highest quality standards;
• Manage and maintain translation memories and terminology databases, ensuring consistency across all translated materials and optimising reuse of existing translations;
• Review and clean up outdated or inaccurate copy, ensuring the product catalogue remains up-to-date, accurate, and aligned with luxury fashion standards;
• Participate in company-wide initiatives to improve and optimise translation processes, content quality, and workflows for the product catalogue;
• Ensure consistency in language and tone of voice across all channels, including website content, product descriptions, marketing campaigns, emails, and social media;
• Collaborate with the larger multilingual team to align on best practices for localisation and maintain high-quality standards;
• Utilise and contribute to the development of cutting-edge localisation tools and technology to streamline processes and improve accuracy;
• Contribute to continuous improvement initiatives by identifying opportunities to enhance the quality and efficiency of the translation process.

Translator – Product Information, Chinese (Simplified)

Customer Support

• Work with global teams to create and validate working schedules that will ensure desired service levels.
• Collaborate with the global workforce optimization team to make continuous improvements in performance and excellence results.
• Manage the right balance between workload and staffing from a short-term perspective.
• Optimize schedules through capacity analysis, considering the variables that affect contact volume forecasts.
• Optimize staffing levels, proactively monitoring availability and deficiencies.
• Monitor, analyze and drive schedule adherence.
• Responsible for monitoring real-time SLAs and update the global team on performance drivers.

Workforce Support Specialist

Analyst

• Develop and maintain end-to-end workforce demand and capacity forecasts using established models and tools.
• Analyse historical and operational data to identify trends, risks, and opportunities that inform and support workforce planning decisions.
• Translate forecasts and capacity plans into clear recommendations for operational and financial stakeholders.
• Act as a trusted partner to Operations and Finance leaders, providing insights, recommendations, and scenario analyses to support strategic and tactical decisions.
• Monitor forecast accuracy and capacity assumptions, supporting continuous improvement of planning processes.
• Partner with the Forecast & Planning team to evolve internal tools and planning solutions, ensuring they meet business needs and scale with growth.
• Translate complex analytical outputs into clear narratives and recommendations for senior stakeholders and leadership.
• Support operational teams with scenario planning and what-if analyses to enable informed decision-making.

Workforce Planning Analyst

• - Respond to Customer Inquiries through several channels (Email and Telephone);
• - Provide information with regards to products and services and other related inquiries;
• - Be the face of Farfetch to our customers and partners alike.

Customer Service Advisor, Spanish Speaker

• Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
• Provide information with regards to products and services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike.

Customer Service Advisor, French Speaker

• Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise;
• Provide information and best advisory with regards to products and services and other related inquiries;
• Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines;
• Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention;
• Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives;
• Managing your own development and supporting others to maximize team potential;
• Actively contribute to a great work environment and the alignment with Farfetch and strategic partners' values in the team.

Customer Service Advisor, English Speaker – Temporary Late Shift

People Operations

• Execute plans to increase process and system functionality (eg, HRIS, leave of absence, and payroll functionality);
• Lead benefits open enrollment and oversee all data related to benefits feeds;
• Research new benefit offers/optimization and create rollout plans;
• Put in place data integrity protocols to ensure systems accuracy and compliance; generate local reporting;
• Partner with global teams on systems and tools implementation;
• Audit systems for accuracy and resolve issues;
• Research and establish toolkits and approaches for People Operations functions like onboarding and offboarding, under oversight of Head of People Operations and People Partnering, North America;
• Collaborate with People Partners to provide expertise in systems, processes, and protocol related to People Operations functions (benefits, leave of absence, compliance);
• Run payroll and identify opportunities to optimize;
• Oversee local employee files;
• Complete and file local government reports such as EEOC reporting;
• Partner with global team and build out local teams to identify trends and make recommendations;
• Respond to employee questions.

People Operations Specialist

Operations

• Team leadership: Lead, mentor, and develop a high-performing team of operational specialists and analysts, providing strategic direction, managing their growth, and fostering a culture of ownership and data-driven excellence.
• Define Payments Strategy: Develop the strategic roadmap for payments operations, prioritizing initiatives to maximize flow success, system integrity, and compliance.
• Lead Flow Optimization: Drive strategic initiatives to significantly improve success rates across key payment stages (authorization, capture, and refunds) through deep analysis and process redesign.
• Ensure Technical Alignment: Act as the key bridge to guarantee system synchronization between internal platforms and external Payment Service Providers (PSPs) to maintain data accuracy and prevent operational breaks.
• Manage Strategic Programs: Lead complex, large-scale projects focused on architectural improvement, operational automation, and efficiency gains across the payments ecosystem.
• Ensure Governance & Compliance: Oversee strategic planning for operational risk and compliance, guaranteeing adherence to payment rules (e.g., PCI DSS, PSD2) and driving necessary system upgrades proactively.
• Cross-Functional Leadership: Serve as a strategic partner for Product, Engineering, and Finance, translating high-level business goals into measurable operational requirements.

Payments Operations Manager – Fintech

Recruitment

• Own end-to-end recruitment for multiple roles at the same time, from role intake through offer and handover to onboarding
• Deliver recruitment for a mix of specialised/niche profiles and high-volume hiring needs
• Partner closely with hiring managers to define role requirements, candidate profiles, and hiring priorities
• Proactively source candidates using LinkedIn Recruiter, direct sourcing, referrals, and job advertising
• Build and maintain strong candidate pipelines to support ongoing and future hiring needs
• Screen, interview, and assess candidates against technical skills, soft skills, and cultural fit
• Ensure a high-quality candidate experience through clear, timely, and professional communication
• Manage multiple stakeholders effectively, providing regular hiring progress updates and market insights
• Support the offer process and ensure a smooth transition into onboarding for successful candidates
• Continuously improve your recruitment approach and share best practices within the Talent Acquisition team

Designer

Data Engineer

Software Engineer – Back End

Analytics Manager

Translator – Product Information, Chinese (Simplified)

Workforce Support Specialist

Workforce Support Specialist

Workforce Planning Analyst

Customer Service Advisor, Spanish Speaker

Customer Service Advisor, French Speaker

Customer Service Advisor, English Speaker – Temporary Late Shift

Customer Service Advisor, English Speaker – Temporary Late Shift

People Operations Specialist

Payments Operations Manager – Fintech

Talent Acquisition Specialist