FARFETCH

General

• Analyse, create and/or edit information of the items that arrive in production according to our guidelines;
• Identify similar products across multiple sources;
• Verify and validate product information to ensure accuracy and completeness by cross-referencing across multiple sources;
• Compare product information to determine if items are the same or different, identifying variations in attributes such as name, description, and other specifications;
• Investigate and resolve discrepancies found during the validation process, documenting issues and communicating findings effectively to relevant stakeholders;
• Use the internal platform to register and monitor data quality;
• Analyse product defects and identify actions required to resolve them.

Product Data Technician

Customer Support

• Oversee the customer service team daily work towards operational targets;
• Train/coach and develop team members;
• Handle customer escalations;
• Provide information regarding products/services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike;
• Be the voice of the customer to Farfetch internal teams.

Customer Service Supervisor – Late Shift

• Play a pivotal role in ensuring the consistent delivery of exceptional service to customers and brand partners across all communication channels;
• Lead, coach and support a team of Customer Service Advisors;
• Drive performance, service excellence and customer satisfaction;
• Oversee day-to-day operations, monitor key performance indicators;
• Identify process improvement opportunities;
• Act as an escalation point for complex customer issues.

Affiliate Manager

• Act as the operational support contact for partners with active listings on Farfetch;
• Provide support via email and messaging platforms, answering questions and requests and routing issues clearly and promptly;
• Proactively monitor the order journey — from catalog activation through returns and post-sale processes;
• Use tools such as STORM, Salesforce, Slack and Farfetch internal platforms to track and resolve cases;
• Contribute to meeting the area’s operational KPIs (response SLA, dispatch rate, cancellations, etc.);
• Work with internal teams (Tech, Logistics, Finance, Commercial, Customer Service, etc.) to align solutions and address deviations;
• Support action plans during peak demand periods (e.g., seasonal campaigns, promotional restrictions, launches);
• Collaborate on root cause analyses and performance reports — using Excel/Sheets, dashboards and tools like Looker;
• Assist with partner offboarding or onboarding processes, monitoring schedules and critical workflows diligently;
• Ensure clear documentation of processes and inputs in internal systems.

Partner Support Assistant

Account Manager

• Manage a group of boutiques through sound business management and strategic planning, turning knowledge into focused action
• Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
• Unlock selection from partner community through tailored commercial deals, incentives, and operational solutions
• Manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider commercial team
• Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities Review daily/weekly/monthly boutique performance and Farfetch profitability
• Conduct regular business reviews internally and with boutiques
• Work with Business Development and Partner Implementation to onboard new boutiques or location expansions within existing network, ensuring boutique is online with right stock quality/quantity in a short time frame
• Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Service team, Production, and Operations to drive all service KPIs and ensure business needs are met

Data Analyst

• Drive Insights: Translate complex data into actionable business insights, communicating them effectively to senior leadership through clear reports and presentations.
• Optimize Campaigns: Collaborate with the commercial team to design and execute promotional campaigns to drive incremental ROI.
• Test & Learn: Design and implement A/B and multivariate tests to measure the incrementality of various promotions and customer touchpoints.
• Build & Automate: Design, build, and automate reports and dashboards using industry best practices to support core business functions.
• Identify Opportunities: Spot new loyalty, retention, and commercial opportunities based on exploratory data analysis, industry trends, and the competitive landscape.
• Measure Success: Establish KPIs and apply analytical modeling techniques to measure incrementality for key strategic initiatives.

Junior Data Analyst – CRM

Financial Planning and Analysis

• Perform Business & Functional Analysis in close collaboration with FARFETCH business & tech teams
• Address business challenges across FARFETCH, covering areas such as Accounting, Tax, Treasury, AP, AR, Procurement, and Finance in general
• Design processes and requirements for the improvement of FARFETCH’s Platform
• Lead solution design and initiatives, structuring business requirements, engaging with vendors, and ensuring proper business assessment of possible alternatives
• Design and implement processes and/or ways of working with key stakeholders
• Implement report solutions**Promote best practices across Technology Teams for Business Engagement, by establishing Business Analysis Processes and Templates, and supporting Portfolio and Roadmap definition
• Represent teams and their users, as required, during the design and delivery of projects that require system configuration.
• Support the implementation, training, go-live and post go-live activities
• Liaise with 3rd party providers on more complex projects
• Report initiative status to senior management within Tech and Business stakeholders.

Finance Application Specialist

• As a Customer Service Advisor, you will be responsible for delivering exceptional support to existing and potential customers via phone and email.
• You will ensure a high level of consumer service in pre- and post-sales cases, coordinating with related departments to find the best solution for each request.
• Your mission will be to transform the customer experience through smart solutions, teamwork, and excellent communication.

Customer Service Advisor – Portuguese Speaker

System Administrator

• Optimize Service Continuity: ensure service level and uptime for infrastructure components, including upgrades for corporate applications (SAP, Sailpoint). Optimize VM and Cloud resource usage to requirements, enabling Azure Virtual Desktops (AVD), and ensuring proper backups.
• Enable a Simple and Self-Service Experience: empower users by implementing simple, documented, and self-service workflows to use their desktops, allowing them to fulfill their mission in the organization. Use device management tools such as JAMF and Intune, administer and support key productivity platforms, including Google Workspace and Slack.
• Automate Workflows and Integrations: use administrative and systems automation tools, such as PowerShell, Azure Automation to integrate applications and automated workflows.
• Incident Response: Serve as a top contributor in resolving issues and incidents, quickly mitigating high-impact events.
• Strategic Alignment: drive simplification and standardization, aligned with company and group policies on security and compliance.

Product Data Technician

Customer Service Supervisor – Late Shift

Customer Service Supervisor – Late Shift

Partner Support Assistant

Account Manager

Junior Data Analyst – CRM

Finance Application Specialist

Customer Service Advisor – Portuguese Speaker

Corporate IT Systems Administrator