Customer Service Supervisor – Late Shift

FARFETCH

Customer Service Supervisor leading a customer service team at Farfetch in Lisbon. Ensuring exceptional service and performance across communication channels in a luxury fashion marketplace.

Posted 6/19/2026full-timeLisboa • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee the customer service team daily work towards operational targets;
Train/coach and develop team members;
Handle customer escalations;
Provide information regarding products/services and other related inquiries;
Be the face of Farfetch to our customers and partners alike;
Be the voice of the customer to Farfetch internal teams.

Requirements

What you’ll need

Experienced in customer service, ideally within fashion, retail, luxury or e-commerce;
Previous experience leading, coaching or supporting a customer service team;
Able to organise workloads, manage priorities and support daily team operations;
A confident problem-solver with the ability to handle customer escalations and resolve issues effectively;
Analytical, with the ability to use data and reports to identify trends and improve performance;
Proficient in customer service systems and Microsoft Office applications;
A strong communicator who works well with colleagues and stakeholders;
Fluent in English, with excellent written and verbal communication skills;
Available to work late shift.

Benefits

Comp & perks

Health insurance for the whole family, flexible working environment and well-being support and tools;
Training opportunities and free access to Linkedin Learning;
Flexible benefits program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata analysisreporting

Soft Skills

leadershipcoachingproblem-solvingcommunicationorganizational skillsanalytical skills