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Customer Service Supervisor – Late Shift
FARFETCHCustomer Service Supervisor ensuring exceptional service delivery for customers and brand partners at Farfetch. Lead and support a Customer Service Advisor team while overseeing daily operations.
About the role
Key responsibilities & impact- Play a pivotal role in ensuring the consistent delivery of exceptional service to customers and brand partners across all communication channels;
- Lead, coach and support a team of Customer Service Advisors;
- Drive performance, service excellence and customer satisfaction;
- Oversee day-to-day operations, monitor key performance indicators;
- Identify process improvement opportunities;
- Act as an escalation point for complex customer issues.
Requirements
What you’ll need- Experienced in customer service, ideally within fashion, retail, luxury or e-commerce;
- Previous experience leading, coaching or supporting a customer service team;
- Able to organise workloads, manage priorities and support daily team operations;
- A confident problem-solver with the ability to handle customer escalations and resolve issues effectively;
- Analytical, with the ability to use data and reports to identify trends and improve performance;
- Proficient in customer service systems and Microsoft Office applications;
- A strong communicator who works well with colleagues and stakeholders;
- Fluent in English, with excellent written and verbal communication skills;
- Available to work late shift.
Benefits
Comp & perks- Health insurance for the whole family, flexible working environment and well-being support and tools;
- Training opportunities and free access to Linkedin Learning;
- Flexible benefits program.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedata analysisperformance monitoringprocess improvement
Soft Skills
leadershipcoachingproblem-solvingcommunicationorganizational skills