Customer Service Advisor – Portuguese Speaker

FARFETCH

Customer Service Assistant providing exceptional support via phone and email to luxury fashion customers. Collaborating with teams to ensure high service quality in Brazilian operations.

Posted 6/1/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As a Customer Service Advisor, you will be responsible for delivering exceptional support to existing and potential customers via phone and email.
You will ensure a high level of consumer service in pre- and post-sales cases, coordinating with related departments to find the best solution for each request.
Your mission will be to transform the customer experience through smart solutions, teamwork, and excellent communication.

Requirements

What you’ll need

You communicate easily both verbally and in writing;
You have experience handling customer service by phone;
You are experienced in customer support and comfortable managing critical cases;
You are customer-focused, empathetic toward customers’ situations, and motivated to understand and meet their needs;
You are proficient with computers, able to type and navigate quickly between multiple tools;
You enjoy working in a team, contributing ideas and helping the department grow;
You have basic knowledge of Microsoft Office (Excel and Word);
You have good verbal and written communication skills in English.

Benefits

Comp & perks

Life insurance, health plan and dental plan
Access to gym, meal allowance and transportation voucher
Childcare reimbursement
Special discounts on farfetch.com and brownsfashion.com

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecustomer supportcase managementMicrosoft OfficeExcelWord

Soft Skills

communicationteamworkempathycustomer-focusedproblem-solving