Account Manager

FARFETCH

Account Manager at Farfetch managing sales and operational performance of North American boutique partnerships while optimizing relationships and driving business results.

Posted 6/12/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a group of boutiques through sound business management and strategic planning, turning knowledge into focused action
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
Unlock selection from partner community through tailored commercial deals, incentives, and operational solutions
Manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider commercial team
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities Review daily/weekly/monthly boutique performance and Farfetch profitability
Conduct regular business reviews internally and with boutiques
Work with Business Development and Partner Implementation to onboard new boutiques or location expansions within existing network, ensuring boutique is online with right stock quality/quantity in a short time frame
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Service team, Production, and Operations to drive all service KPIs and ensure business needs are met

Requirements

What you’ll need

You have minimum of 4-5 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus
You have the ability to easily build relationships with the different players of the business
You have outstanding skills in sales/negotiation techniques and strong analytical ability
You are a natural problem-solver who can turn challenges into opportunities
You are well organized and proactive, with the ability to handle multiple tasks at a fast pace
You have an excellent sense of prioritization and timing
You are at ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information
You have a BS or BA degree, or equivalent experience required
You are able to travel 20-25% of the time, both local and domestic
You are articulate communication both verbal and written

Benefits

Comp & perks

Medical, dental, vision, with flexible spending account
401K plus company match, PTO and volunteer days
Wellness, and cell phone reimbursements
Hybrid working environment- 3 days a week, 2 days from home

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales techniquesnegotiationanalytical abilitybusiness managementstrategic planningproblem-solvingprioritizationdata analysis

Soft Skills

relationship buildingorganizational skillsproactivecommunicationadaptabilitytime management

Certifications

BS degreeBA degree