Fanatics, Inc.

Financial Planning and Analysis

• Lead Fanatics Ecosystem financial planning, forecasting, and long-range modeling, partnering with executive leadership to translate strategic priorities into actionable financial plans and KPIs.
• Own and deliver key financial reporting across Fanatics App, FanCash, Fanatics ONE, and Fan Data Services, including monthly and quarterly business reviews and materials for board and executive leadership.
• Define, track, and refine operational KPIs to support performance management and ensure alignment with financial plans.
• Partner cross-functionally with Product, Growth, and Commercial teams to evaluate investments, pricing, and growth initiatives, ensuring disciplined capital allocation and ROI.
• Build and scale FP&A processes, models, and systems, improving forecast accuracy, scenario planning, and decision-making in a fast-moving environment.
• Partner with analytics on consolidated business metrics reporting, including establishing consistent, cross-functional definitions and improving data integrity.
• Partner on ad hoc financial analyses tied to key strategic initiatives and commercial projects.

Director, Strategic Finance

Product Designer

• Lead key product initiatives within a cross-functional team, crafting high-quality and memorable fan experiences.
• Work cross-functionally with Fanatics partner teams to capture elements of Fanatics digital properties inside Fanatics Betting and Gaming products, including e-commerce, ticketing/experiences, and future business verticals.
• Craft the vision for the product experience by collaborating with your peers to identify new opportunities along with the outcomes, solution ideas, and assumption tests to gain confidence and support prioritization.
• Apply strategic thinking to visualize ideas and concepts and communicate them effectively and compellingly for internal stakeholders, partners and customers.
• Build positive, collaborative relationships with product management, development, marketing, and the broader UX team, as well as continuously "raise the bar" as an effective leader of positive change.
• Work with Product Managers and Software Engineers to discover, refine, develop, and ship features within an agile environment.
• Facilitate cross-functional collaboration efforts like workshops & design sprints to generate and evaluate creative solutions.
• Create detailed user flows, wireframes, etc., communicating UX clearly to relevant teams and the rationale for decisions that were made. Lead more junior designers in your feature area in the creation of high-quality deliverables that reflect high-quality thinking and decision-making.
• Prototype user experiences and work with your UX Research team to coordinate and run qualitative and quantitative studies.
• Offer efficient iteration based on feedback from internal stakeholders and UX research study results.
• Clearly articulate the rationale behind your design choices and field feedback from your peers and stakeholders.
• Capture and think through logical/implementable solutions for edge-cases and unhappy paths for engineering teams to build out.
• Write and maintain UX documentation on design elements, patterns, layouts, and user flows, including usage guidelines and best practices.
• Track the impact of your work via user feedback and data insights to help the team identify opportunities for continued iteration.
• Maintain cohesion throughout Fanatics Betting & Gaming products by attending design team studio hours and supporting the work of your fellow experience enthusiasts.

Staff Product Designer

Data Scientist

• Define multiyear DS/ML strategy and prioritize a cross-team roadmap
• Build and scale a high-performing team of cross-functional experts
• Ship reliable real-time and batch models
• Establish model governance, documentation, and observability
• Stand up on-call practices, incident response, post-mortems, and SLOs
• Scale an experimentation program with clear guardrails
• Set credible and inspiring long-term research direction for data scientists
• Align with Product, Risk/Trading, Marketing, and Compliance

Director, Customer Intelligence – Data Science, Machine Learning

• Assist in preparing monthly, quarterly, and annual forecasts; gather inputs from stakeholders and ensure data accuracy.
• Support the month-end close process to ensure financial accuracy.
• Update and maintain financial models and templates under guidance from senior team members.
• Track key performance indicators (KPIs) and prepare routine financial reports for leadership, highlighting key trends and variances.
• Maintain and update financial models related to labor, product margin, sales, and operating expenses.
• Provide financial support to operations teams, including basic training and analysis.
• Conduct ad-hoc analyses to evaluate performance drivers, new initiatives, or operational changes.
• Track and monitor capital expenditure and technology budgets for accuracy.
• Collaborate with merchandising and operations teams to assess financial impact of promotions and pricing strategies.
• Maintain and improve existing reports, scorecards, and data sources to ensure accuracy and timeliness.
• Help identify opportunities for automation and process efficiency.

Analyst, Finance

Backend Engineer

• Develop, maintain, and optimize backend services using Java, Spring Boot, and AWS.
• Implement RESTful, gRPC APIs, event-driven workflows, and integrations with internal and third-party systems.
• Contribute to technical design discussions for new features, enhancements, and system improvements.
• Write clean, testable, well-documented code and participate in peer code reviews.
• Help build scalable, resilient systems that meet performance and reliability expectations.
• Contribute to Salesforce engineering work including Apex classes, triggers, Lightning Web Components, and Flows.
• Support the development of integrations between Salesforce and Java backend systems.
• Assist with Salesforce configuration tasks such as fields, objects, validation rules, automation, and metadata updates.
• Help troubleshoot Salesforce-related issues and contribute to improving platform performance and stability.
• Work with Product Managers, TPMs, and business stakeholders to clarify requirements and understand desired outcomes.
• Partner with internal customers in Marketing, Operations, and Data to support platform functionality and integrations.
• Communicate technical concepts clearly to peers and non-technical partners.
• Participate in on-call rotations, triage production issues, and support root-cause analysis.
• Ensure systems meet operational standards for logging, monitoring, alerting, and error handling.
• Contribute to incident resolution processes and help improve remediation timelines.
• Support the adoption of engineering best practices across code quality, testing, observability, and automation.
• Stay current on new technologies, tools, and frameworks applicable to backend and CRM engineering.
• Look for opportunities to optimize performance, streamline workflows, and reduce technical debt.

Software Engineer II, Java - MarTech Team

Product Manager

• Write user stories, gather product requirements, and execute on product roadmap objectives specifically within our promotions, rewards, and loyalty domain
• Use data and research to drive insights and recommendations to the online casino product roadmap (and other roadmaps throughout FBG)
• Own product features end to end - from developing the back office/ops requirements, to working with design to build excellent and intuitive customer journeys to launching the feature
• Work with third party partners to quickly improve existing customer journeys or bring new ones to life
• Develop a relationship with promos, ops, commercial teams to understand current gaps and opportunities within our product that, when addressed, will make Fanatics Casino a more rewarding experience for our customers
• Drive the go-to-market discussions for new product features, and partner with our commercial and marketing stakeholders to ensure successful launches
• Be a passionate subject matter expert on Fanatics and FBG products and the real money gaming and entertainment industry
• Develop a deep understanding of the FBG platform, assets, customer base, and the unique position of FBG in the gaming and sports industry
• Think through and articulate user flows, edge-cases and user journeys that produce unparalleled product quality and experiences for users
• Work with UI/UX and engineering teams to build elegant and beautiful digitally native app experiences across iOS and Android
• Work closely with marketing, analytics, UI/UX, and Operations to understand user preferences and product successes and failures; synthesize and integrate these learnings into feature decisions on the product roadmap
• Contribute directly to product KPIs and related business objectives and metrics
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities.

Product Manager, iCasino

Customer Support

• Lead the global escalation function across social platforms and executive channels, ensuring rapid, accurate, and brand-aligned resolution for high-visibility cases.
• Expand coverage to support NBA, NFL, and international markets (TEL/EMEA/APAC).
• Oversee response strategy, tone, risk mitigation, and cross-functional communication for sensitive issues.
• Serve as point of contact for C-level executives, Legal, PR, Athlete Relations, and Brand on high-impact cases.
• Maintain strong relationships with high-profile collectors, influencers, and partners.
• Build and oversee a new global fraud and concession abuse prevention program, including policies, tooling, detection models, and investigative processes.
• Partner with Digital/e-Comm, Collect, Live, Payments/Fraud, and Risk teams to build end-to-end prevention workflows.
• Develop frameworks for detecting chargebacks, concession abuse, excessive claims, and cross-platform behavior anomalies.
• Produce reporting and root-cause insights for Ops, Tech, and Leadership to strengthen controls.
• Stand up a concierge-level support model for collectors spending $250K+ annually across the Fanatics Collectibles ecosystem.
• Partner closely with Collector Relations team and the High-End/Portfolio Management team to deliver proactive, white-glove experiences.
• Build specialized SLAs, personalized routing, case ownership models, and priority workflows for top-tier collectors.
• Develop strong relationships with VIP collectors to support retention and long-term loyalty.
• Lead, coach, and develop a high-performing team of Senior Collector Support Associates.
• Establish clear goals, KPIs, dashboards, and escalation processes across all three workstreams.
• Collaborate with CS leadership to align strategies with broader org goals.
• Oversee quality & training expectations for the escalations team and partner with CX Training/QA to scale processes.

Senior Manager, Customer Service – Escalations

Operations

• Oversee and drive the operational process in PLM and Order Management System from product creation through commercialization to support organizational goals, processes, and calendar adherence.
• Leverage data to make critical decisions that drive tactical results and constantly improve processes for better efficiency and accuracy in managing product data.
• Proactively identify and solve complex product data issues to prevent delays in product launches, supply chain problems, and financial setbacks.
• Hold full accountability of data integrity and governance across all brands, leagues and categories
• Utilize advanced analytics to identify gaps in data and process, ensuring go-to-market readiness
• Lead, manage and mentor a team of Specialists and Coordinators, helping them develop their skills in both business and analysis.
• Participate and lead user acceptance testing (UAT) by providing detailed feedback on system enhancements and long-term opportunities.
• Lead and conduct audits, which may include available inventory, transaction history, SKU counts, monthly data audits.
• Make key decisions on SKU architecture and item structure, influencing organizational processes and data workflows across departments.
• Develop and build strong, cross-functional partnerships with Product Creation and Merchandising, Planning, Development, Sourcing, Supply Chain Operations and Technology.
• Represent the department in cross-functional projects and initiatives acting as the product data subject matter expert, driving decisions that align with broader business goals.
• Partner with Finance to create company controls and recommend policy changes to ensure SOX compliance regarding timely and accurate pricing data for product launches.
• Regularly audit and analyze through product pricing data, making recommendations to cross-functional partners to create better pricing tools and improve overall compliance.

Manager, Merchandise Operations

Software Engineer

• Actively review and approve pull requests across Java and Salesforce codebases, maintaining a high bar for software quality and maintainability.
• Dive deep into technical issues, leading troubleshooting and root-cause analysis across backend integrations, distributed systems, and Salesforce workflows.
• Lead architecture and design discussions for APIs, microservices, data flows, and Salesforce platform components.
• Mentor engineers across Java (Spring Boot, AWS, Kafka) and Salesforce (Apex, LWC, Flows) technologies.
• Drive adoption of engineering best practices including testing strategy, CI/CD standards, instrumentation, and architectural consistency.
• Own sprint planning, capacity modeling, and workload balancing to ensure predictable, high-quality delivery.
• Develop milestone plans, proactively identifying dependencies, risks, and resource constraints.
• Ensure sprint execution aligns with engineering standards, technical direction, and system reliability goals.
• Monitor team throughput, quality metrics, and operational signals to drive continuous improvement.
• Identify and mitigate engineering-level risks early, providing clear options and trade-offs.
• Partner closely with Product Managers and TPMs to define requirements, refine scope, and translate features into actionable engineering tasks.
• Collaborate with Operations, Support, Marketing, Data, Risk, and Compliance partners to ensure systems meet business and regulatory needs.
• Communicate technical decisions, architectural changes, delivery timelines, and risks clearly and consistently.
• Lead engineering contributions to change management, assessing system impacts, integration touchpoints, and rollout considerations.
• Guide engineers in building and maintaining Java microservices, internal APIs, event-driven systems, and backend integration layers.
• Ensure backend systems are performant, observable, resilient, and well-documented.
• Drive improvements in reliability practices—including alerting, runbooks, dashboards, and post-incident processes.
• Ensure clean integration patterns between backend services, Salesforce, and external systems.
• Lead engineering work across Salesforce schema design, automation, Apex/LWC development, platform configuration, and environment strategy.
• Ensure engineers apply scalable, maintainable patterns for Salesforce workflows, triggers, flows, and custom components.
• Guide integration strategy between Salesforce and backend systems (REST APIs, events, streaming frameworks).
• Maintain strong data integrity, access control, and security standards across the Salesforce ecosystem.
• Lead root-cause analysis and post-incident reviews, driving long-term engineering improvements.
• Ensure systems include strong observability (metrics, logging, tracing) and performance tuning.
• Identify systemic issues—technical debt, architectural shortcomings, or process gaps—and drive targeted engineering solutions.
• Foster a culture of accountability, reliability, and continuous learning.

Manager, Software Engineering

Engineer

• Develop, test, document, and deploy high quality software into production
• Build features and tools that you and your team use
• Clarify requirements and assists with coding/story estimates
• Participate in the on-call rotation when needed to troubleshoot software issues
• Quickly identify when to troubleshoot or escalate when tasks or projects hit roadblocks
• Mitigate immediate risk, identify and resolves root causes
• Deliver solutions are logical, testable, maintainable, and efficient
• Make technical and design approach trade-off decisions
• Contribute to team planning and design discussions, building more expertise around design approaches, driving best practices and improving the speed of delivery
• Help to lead code reviews to provide constructive direction
• Impact software quality and customer experience and maintainability of product features by helping to automate testing and manual operational excellence tasks
• Drive best practices and improves the speed of delivery
• Improve testability, operational excellence metrics, and team documentation
• Influence your team's adherence to the principles, guidelines, and best practices of our engineering strategy
• Develop a solid understanding of our industry, product, feature set and roadmap
• Work closely with our product team and other internal stakeholders to make technology decisions that grow and improve our products
• Help to onboard and mentor engineers and interns
• Remain current on the latest technologies and trends in software development
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities

Engineer III – Software

Manager

• Lead, mentor, and grow a team of Service Desk professionals
• Own daily operations of global IT service delivery
• Establish, track, and continuously improve SLAs, KPIs, and service performance metrics
• Act as an escalation point and incident leader for high-severity or business-critical issues
• Design, document, and continuously refine Service Desk processes, playbooks, and runbooks
• Partner cross-functionally with Engineering, Security, Workplace IT, and other Tier 2/3 teams
• Drive automation and AI initiatives to reduce manual effort
• Operationalize and mature the IT asset management lifecycle
• Champion knowledge management
• Manage vendor relationships and support contracts
• Support audit, compliance, and information security initiatives
• Participate in budgeting, forecasting, and procurement activities
• Provide on-call leadership and escalation support during critical outages
• Travel as needed to FBG offices and events

Global IT Service Desk Manager

Growth Marketing

• Define and articulate the long-term growth strategy for the Fanatics Credit Card, aligning with brand and enterprise objectives.
• Build actionable growth roadmaps and identify new opportunities across channels, partnerships, product, and audience segments.
• Bring creative, first-principles thinking to unlock breakthrough ideas and solve complex growth challenges.
• Stay ahead of emerging marketing trends (AI, platform shifts, creator economy, attribution advances) and proactively bring modern strategies to the business.
• Champion a test-and-learn culture across paid, owned, and emerging channels.
• Lead full-funnel acquisition across paid media (search, social, programmatic, affiliate) and high-impact surfaces across the Fanatics ecosystem.
• Own audience strategy, channel mix, budgets and optimization to drive efficient, high-quality acquisition.
• Build and maintain an experimentation framework to improve CPA, ROAS, conversion rate, and payback.
• Partner with analytics on attribution, forecasting, and investment insights.
• Develop a best-in-class lifecycle strategy that increases activation, usage, loyalty, and long-term retention.
• Own onboarding and early engagement programs that drive first purchase and FanCash behaviors.
• Build segmented, personalized journeys that integrate rewards, seasonal moments, and Fanatics ecosystem benefits.
• Identify and scale cross-sell opportunities across commerce, betting, collectibles, and events.
• Use insights and experimentation to optimize engagement and reduce drop-off across the lifecycle.
• Partner closely with product, analytics, brand, loyalty, and commerce teams to deliver a seamless end-to-end cardholder experience.
• Set KPIs, growth roadmaps, and executive reporting frameworks.
• Ensure compliance with legal, risk, and regulatory requirements.
• Manage agencies and external partners to execute the growth strategy.

Senior Director, Growth Marketing – Credit Card

• Define and champion a long-term product vision for enterprise order and inventory systems that aligns with Fanatics’ business goals
• Translate strategic objectives into actionable roadmaps that support omnichannel fulfillment, global inventory accuracy, and scalable operations
• Lead a diverse portfolio of product initiatives, balancing immediate business needs with long-term platform evolution
• Manage large-scale programs ensuring timely delivery, budget adherence, and measurable business impact
• Partner with engineering, supply chain, warehouse operations, merchandising/planning, finance, and sales/account management teams
• Oversee a hybrid ecosystem of commercial and custom-built systems
• Guide integration strategies between OM, ERP, WMS, inventory, selling and dependent platforms
• Establish and monitor key performance indicators such as order cycle time, fill rate, inventory turnover, and stock accuracy
• Use analytics to prioritize enhancements that improve operational efficiency, customer satisfaction, and financial performance
• Stay ahead of industry trends in retail supply chain and inventory management
• Build and lead a high-performing team of product managers and analysts
• Serve as the primary product evangelist for order management and inventory domains.

Senior Director of Product Management – Inventory and Order Management Systems

Marketing

• Design, launch, and optimize immersive experiences across live events, and Fanatics-owned properties.
• Develop acquisition-focused strategies at events, ensuring every experience drives sign-ups and engagement.
• Build and manage strategic partnerships with athletes, leagues, teams, and brands to co-create culturally relevant and fan-first campaigns.
• Oversee production, logistics, vendor management, and measurement of all experiential initiatives.
• Translate the credit card’s benefits and value proposition into memorable real-world moments that resonate with fans.
• Own influencer and creator programming, including identification, strategy, creative briefing, contracting, and performance measurement.
• Develop social-first campaigns and guerrilla activations that generate buzz, brand awareness, and adoption.
• Collaborate with creative, growth, social and PR teams to amplify campaigns and align on storytelling moments.
• Monitor trends in sports, culture, and social media to inform proactive, culturally relevant activations.
• Ensure all influencer, social, and partnership content meets compliance and regulatory standards.
• Lead the integrated calendar for experiential, social, and partnership campaigns.
• Partner with brand, growth, product, loyalty, and event teams to ensure a cohesive, premium brand experience across all touchpoints.
• Build measurement frameworks tracking brand lift, buzz, event-driven acquisition, and campaign ROI.
• Manage agencies, production partners, experiential vendors, and influencer platforms.

Senior Director, Experiential & Partnership Marketing – Credit Card

Analyst

• Execute buys for hyper-local college partner programs and hot markets by analyzing demand, sales, and inventory data to inform buying and replenishment decisions
• Assist with order creation, maintenance, and tracking to ensure accuracy and alignment with forecasts and commitments
• Support seasonal and in-season reporting, including sell-through, inventory health, and open-to-buy analysis
• Build vendor relationships across owned and third-party brands
• Support product development and launch processes, including partnering with Business Management to develop marketing strategies
• Lead recurring product business reviews and performance recaps
• Create and maintain performance trackers, report cards, dashboards, and calendars to support key College milestones, KPIs, and deadlines
• Support cross-functional collaboration to ensure smooth execution of college programs
• Deliver recurring reports that drive decision-making across the College Fan Vertical