Branch Manager
Family Resource Home Care
Branch Manager
Family Resource Home Care
full-time
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Supervise and develop branch administrative staff: train and support to ensure optimal performance
- Act as main point of contact for HQ communications, including billing and payroll audits
- Train branch staff on company policies and procedures to ensure compliance with state and federal regulations
- Conduct client intakes, assessments, care planning, and ongoing supervision as needed
- Assist staffing supervisors with scheduling caregivers with clients
- Perform periodic quality audits to ensure thorough documentation and follow-up
- Promote high satisfaction levels among clients and employees
- Address escalated client or caregiver concerns with office staff to resolve issues
- Align and ensure marketing strategies match branch capacity and goals
- Oversee operations that run 24/7, including occasional evenings and weekends
- Conduct occasional visits to client homes, partner facilities, conferences, and perform community marketing (requires driving)
Requirements
- Bachelor's degree (or extensive industry and management experience)
- 2-5 years of managing a team of 5 or more individuals
- Strong customer service, communication, problem-solving, and attention to detail
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Preferred: Experience in home care and/or healthcare setting
- Preferred: Healthcare Management degree helpful for understanding industry standards
- Ability to work occasional evenings and weekends
- Ability to drive for community marketing efforts
