HALO Branded Solutions

Customer Success Representative II

HALO Branded Solutions

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $17 - $22 per hour

Job Level

JuniorMid-Level

About the role

  • Run daily reports of open orders and complete necessary follow-ups as needed
  • Monitor new orders and schedule appropriate follow-up actions, documenting dates and reasons accurately
  • Review order details to confirm shipping dates and methods align with delivery deadlines
  • Track shipments using multiple carrier websites to confirm on-time delivery
  • Proactively identify and resolve issues post-shipment to maintain customer satisfaction
  • Maintain clear and professional communication with Account Executives, sales teams, suppliers, and other stakeholders regarding order statuses, supplier concerns, and anticipated shipping timelines
  • Respond promptly to inquiries from Billing, Accounts Receivable, and other internal employees regarding orders
  • Document and manage all order-related actions, updates, and resolutions in designated systems
  • Provide backup support for other customer service representatives to ensure seamless operations and consistent service levels
  • Work independently with minimal supervision to resolve order-related tasks
  • Mentor and guide lower-level Customer Service Representatives as needed
  • Adapt to team-specific workflows, which may vary based on assignment

Requirements

  • High school diploma or equivalent required
  • 2+ years of customer service experience
  • Strong attention to detail with exceptional organizational skills
  • Proven active listening skills, including asking clarifying questions and responding thoughtfully
  • Proficiency in Microsoft Office and relevant HALO systems
  • Professional written and verbal communication skills, including strong email and telephone etiquette
  • Ability to multi-task and manage time effectively to meet established deadlines
  • Flexibility to work both independently and as part of a collaborative team environment
  • Reside within a 30-mile radius of the Sterling, IL office to work in-person 1x a week