HALO Branded Solutions

Customer Success Representative II

HALO Branded Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Sterling • Illinois • Wisconsin • United States

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Salary

💰 $17 - $22 per hour

About the role

  • Run daily reports of open orders and complete necessary follow-ups as needed
  • Monitor new orders and schedule appropriate follow-up actions, documenting dates and reasons accurately
  • Review order details to confirm shipping dates and methods align with delivery deadlines
  • Track shipments using multiple carrier websites to confirm on-time delivery
  • Proactively identify and resolve issues post-shipment to maintain customer satisfaction
  • Maintain clear and professional communication with Account Executives, sales teams, suppliers, and other stakeholders regarding order statuses, supplier concerns, and anticipated shipping timelines
  • Respond promptly to inquiries from Billing, Accounts Receivable, and other internal employees regarding orders
  • Document and manage all order-related actions, updates, and resolutions in designated systems
  • Provide backup support for other customer service representatives to ensure seamless operations and consistent service levels
  • Work independently with minimal supervision to resolve order-related tasks
  • Mentor and guide lower-level Customer Service Representatives as needed
  • Adapt to team-specific workflows, which may vary based on assignment.

Requirements

  • High school diploma or equivalent required
  • 2+ years of customer service experience
  • Strong attention to detail with exceptional organizational skills
  • Proven active listening skills, including asking clarifying questions and responding thoughtfully
  • Proficiency in Microsoft Office and relevant HALO systems
  • Professional written and verbal communication skills, including strong email and telephone etiquette
  • Ability to multi-task and manage time effectively to meet established deadlines
  • Flexibility to work both independently and as part of a collaborative team environment.
Benefits
  • nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance
  • additional Voluntary Benefits
  • 401(k) Retirement Savings Plan
  • Health Savings Accounts (HSA)
  • Flexible Spending Accounts (FSA)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceattention to detailorganizational skillsactive listeningtime managementmulti-taskingMicrosoft OfficeHALO systems
Soft Skills
professional communicationemail etiquettetelephone etiquetteindependent workcollaborative teamworkmentoringproblem-solving
Certifications
high school diploma or equivalent