Supervisor, Account Management (Remote)

HALO Branded Solutions

full-time

Posted on: 8/22/2025

Origin: • 🇺🇸 United States • Illinois

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💰 $61,000 - $88,000 per year

Mid-LevelSenior

About the role

Support onboarding of new hires, including managing checklists, leading training sessions, and maintaining two-week onboarding schedules
Maintain and update team knowledge resources, including Confluence pages, calendars, and the Guide to Account Operations
Facilitate and lead team drop-in sessions and contribute content to team meetings
Monitor and manage Paylocity requests and timecard approvals
Assist in conducting 1:1 team touch bases and support performance feedback processes
Address and resolve team escalations as needed, ensuring positive outcomes
Partner with Account Executives to assess support needs and deliver operational alignment
Assist in scheduling and ensuring adequate coverage for team leave requests
Collaborate in the development and continual improvement of training materials
Stay current on HALO’s internal systems and processes, and effectively communicate updates to the team

Minimum 3 years of experience in Account Management or equivalent blend of people management experience and industry expertise
Minimum of 1 year Supervisory experience leading a large team
Strong organizational and project management skills with the ability to prioritize effectively
Proven ability to problem-solve using a strategic, big-picture approach
High emotional intelligence, empathy, and effective interpersonal communication skills
Demonstrated ability to lead and support teams with a service-oriented mindset
Proficiency in internal tools such as Paylocity, Confluence, and other sales support systems
Experience training and mentoring employees across various levels of an organization
Commitment to continuous improvement and team development