Lifestyle Partnerships Manager
Substack
Supervisor, Account Management (Remote)
HALO Branded Solutions
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $61,000 - $88,000 per year
Job Level
Mid-LevelSenior
About the role
- Support onboarding of new hires, including managing checklists, leading training sessions, and maintaining two-week onboarding schedules
- Maintain and update team knowledge resources, including Confluence pages, calendars, and the Guide to Account Operations
- Facilitate and lead team drop-in sessions and contribute content to team meetings
- Monitor and manage Paylocity requests and timecard approvals
- Assist in conducting 1:1 team touch bases and support performance feedback processes
- Address and resolve team escalations as needed, ensuring positive outcomes
- Partner with Account Executives to assess support needs and deliver operational alignment
- Assist in scheduling and ensuring adequate coverage for team leave requests
- Collaborate in the development and continual improvement of training materials
- Stay current on HALO’s internal systems and processes, and effectively communicate updates to the team
Requirements
- Minimum 3 years of experience in Account Management or equivalent blend of people management experience and industry expertise
- Minimum of 1 year Supervisory experience leading a large team
- Strong organizational and project management skills with the ability to prioritize effectively
- Proven ability to problem-solve using a strategic, big-picture approach
- High emotional intelligence, empathy, and effective interpersonal communication skills
- Demonstrated ability to lead and support teams with a service-oriented mindset
- Proficiency in internal tools such as Paylocity, Confluence, and other sales support systems
- Experience training and mentoring employees across various levels of an organization
- Commitment to continuous improvement and team development
