Factory42

Customer Success Manager

• Technical and organizational leadership of the Salesforce team
• Targeted coaching, mentoring and regular feedback
• Analysis of business processes in Sales, Marketing and Service
• Translating customer requirements into Salesforce solutions
• Planning capacity and resource allocation
• Effort estimations, concept approvals and technical roadmaps
• Hands-on with the technology: configuration in Salesforce Sales Cloud, Service Cloud or Experience Cloud
• Responsibility for solution design and technical implementation
• Ensuring consistent quality standards
• Actively shaping the further development of the practice
• Moderating workshops and discovery sessions
• Supporting pre-sales activities for pitches and proposal concepts

Team Lead, Salesforce CRM

Consultant

• In your role as a (Senior) HubSpot Consultant you are not just an implementer: you guide our clients through complex decisions and build technically sound, scalable solutions.
• Analyse, design and implement HubSpot solutions
• Process analysis and optimization
• Automation and use of AI (e.g., Breeze or external LLMs and tools)
• Develop a consistent data strategy with our clients for a 360° customer view and as a foundation for AI
• Design and implement integrations with other systems and automations — e.g., using Make, n8n, Workato, Operations Hub or APIs
• Independently lead client projects — from scoping and concept to go-live
• Run workshops for needs analysis, process mapping and best practices
• Build and optimize workflows, automations, data models & reporting
• Enablement: train and advise client teams on day-to-day HubSpot use

Senior HubSpot Consultant

• Analyze business processes in Sales, Marketing, and Service
• Translate customer requirements into scalable Salesforce solutions
• Facilitate workshops, discovery sessions, and architecture discussions
• Design system architectures, data models, and security concepts
• Configure Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and/or marketing automation tools
• Responsible for technical implementation, solution design, and quality assurance
• Provide functional/technical leadership in projects
• Act as a sparring partner for Product Owners and technical teams
• Responsible for effort estimations, concept approvals, and technical roadmaps
• Train customer teams and administrators
• Create concepts, documentation, and best-practice guides
• Support pre-sales activities (pitches, proposal concepts, presentations)

Senior Consultant, Salesforce CRM

Solutions Engineer

• Strategic consulting & architecture design: Analyze existing business processes and develop scalable, future-proof Salesforce architectures.
• Advise our clients on the optimal use of Agentforce and Salesforce Core Clouds (Data, Sales, Service & Experience Cloud) as well as adjacent technologies.
• Technical responsibility & implementation: Design and develop end-to-end architectures following best practices, focusing on scalability and performance.
• Technical governance and quality assurance in complex Salesforce projects.
• Develop and optimize DevOps processes and tools based on modern technology stacks (e.g., Salesforce DX, Git, JIRA, CI/CD pipelines).
• Close collaboration with internal and external onshore and nearshore development teams to ensure solutions are implemented optimally.
• Support our sales team in tenders and proposal creation, including IT strategy, architecture design and effort estimation.
• Identify technical trends and provide advice on the best technological solutions for our clients.
• Mentor and coach consultants and developers within project teams.
• Actively contribute to shaping our internal methodology and best practices for solution architecture.

Senior Solution Architect, Salesforce

Sales

• Project management
• Independently lead complex Salesforce projects from planning through to go-live
• Ensure successful delivery with a focus on customer satisfaction by meeting quality, schedule and budget targets
• Plan, facilitate and manage project meetings such as status calls, steering committees and functional workshops
• Coordinate interdisciplinary teams (developers, consultants, SMEs, key users, business analysts, external partners) and ensure efficient collaboration
• Domain expertise & business analysis
• Analyze existing business processes and translate functional requirements into tailored solutions on the Salesforce platform
• Manage the entire development lifecycle (requirements analysis, technical design, implementation, testing, deployment)
• Quality assurance and implementation reviews to ensure adherence to best practices, security standards and development guidelines
• Plan and conduct customer workshops on core CRM topics such as AI strategy & use cases, data quality and CRM best practices
• Sales support
• Support our sales team in tenders and proposal preparation by developing CRM roadmaps, effort estimates and project methodologies
• Face to the Customer: Proactively develop and advise existing customers on CRM success and further CRM development

Senior Salesforce Project Manager

Account Manager

• Account Management for mid-market companies to enable service providers (e.g., IT system integrators) and software vendors to achieve profitable growth with our services, CRM tools for marketing and sales, and our managed services
• In addition to managing key accounts and existing customers, the primary focus is on acquiring additional, clearly defined target customers in the services sector, IT system integrators, and (SaaS) software vendors
• Close collaboration with Marketing to achieve maximum efficiency
• Use of cutting-edge marketing & sales tools such as LinkedIn Sales Navigator and Apollo, Teamfluence, HubSpot, and Salesforce
• Methodologies such as ABM, MEDDICC and a lead-generation-focused Marketing and SDR team

Team Lead, Salesforce CRM

Senior HubSpot Consultant

Senior Consultant, Salesforce CRM

Senior Solution Architect, Salesforce

Senior Salesforce Project Manager

Account Manager, CRM Solutions