Experian

Product Marketing

• Develop go-to-market plans for fraud solutions, ensuring understanding of our goals and market trends.
• Translate data and customer insights into clear stories for our teams, partners, and buyer personas.
• Conduct competitive research and win/loss analysis to inform product positioning and improve deal success rates.
• Gather and share market intelligence across teams to support informed decision-making.
• Create impactful content such as whitepapers, presentations, and sales collateral that differentiates Experian's fraud solutions.
• Design sales enablement programs, including guides and training workshops.
• Collaborate with partners on joint go-to-market activities, campaigns, and enablement strategies.
• Capture and showcase client success stories to strengthen customer advocacy.

Product Marketing Manager, Identity and Fraud

Customer Support

• Receive inbound calls handling for our different lines of business
• Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
• Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute.
• Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
• Educates consumer on dispute management and offers options for immediate resolution
• Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
• Maintains the integrity of the database by ensuring data quality and accuracy.
• Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Customer Support II – International Voice Process

Support Engineer

• Deliver software support to clients and respond promptly to both routine and emergency support requests
• Troubleshoot product and technical issues
• Assess severity and scope of issues, inquiries, and requests
• Communicate with clients by phone and email
• Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce)
• Escalate complex issues to technical and product teams with complete and accurate information
• Manage customer and user configurations
• Educate and empower customers to maximize the use of products, tools, and services
• Stay current on all product and service updates
• Monitor system status and communicate issues internally and externally
• Initiate proactive customer communications
• Apply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external use
• Document solutions in reusable articles to support future issue resolution
• Foster relationships between customers and the Experian brand through every interaction.

Client Technical Support Agent, Healthcare Revenue Cycle

Security Engineer

• The Security Architect will design and implement security solutions across enterprise platforms, products, and cloud environments.
• Focus on first-line security activities.
• Ensure architecture for identity and access management (IAM), cloud security, main management, vulnerability management, Infrastructure-as-Code (IaC) security, and application security.
• Collaborate with engineering and product teams to embed security into platforms and services from launch.
• Report to the Senior Director, Security Engineering.

Security Architect

Consultant

• Take ownership of end-to-end client analytical projects, from initial solution design and data integrity evaluation through to final documentation and implementation.
• Serve as an internal subject matter expert for complex analytics.
• Act as a key consultant for clients and internal partners.
• Use AI in delivering analytics solutions and support clients in their use of Experian's powerful AI tools.
• Use your knowledge of consumer lending, credit risk, and marketing analytics to solve complex challenges.
• Collaborate with product, marketing and sales teams to translate client needs into viable, analytical solutions.

Lead Analytics Consultant

Product Manager

• Use SQL to explore data, validate hypotheses, and support analytical workflows
• Champion continued incremental innovation and improvement to our product based on the product vision and roadmap.
• Collaborate with Product Manager and cross functional teams to manage (development, QA, UX/UI teams) and report on the impact of product releases
• Collaborate with Product Manager in obtaining internal governance approvals for new capabilities or use cases and in obtaining funding
• Collaborate with Development, Implementation, and Support on backlog and capacity, balancing features, support work, technical debt, and technical improvements.
• Maintain and prioritize the product backlog based on business and customer value.
• Ensure shared understanding of scope, priorities, and Definition of Ready/Done.
• Translate business needs into clear user stories and acceptance criteria.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Support product launches and gather user feedback for continuous improvement.
• Ensure product features comply with healthcare regulations (e.g., HIPAA).

Product Owner – Healthcare Revenue Cycle SaaS

• Responsibility for the implementation of the product strategy for our credit bureau, including the definition of product goals, roadmaps and features
• Work closely with stakeholders including customers, development and sales teams to understand requirements, gather feedback and ensure products meet market needs
• Drive the full product lifecycle: Idea generation, market and competitive analysis, business case creation, project application, functional specification, commissioning analytics and IT implementation, coordinating marketing material development, go-live, success monitoring, continuous optimization, and sunsetting
• Serve as the key liaison between Sales, Legal, Analytics, IT, and senior leadership to align product vision with business objectives and compliance requirements
• Translate market and business needs into clear product requirements and ensure these are implemented effectively by IT team.
• Identify new opportunities and trends to continuously improve our products and maintain competitive advantage.

Junior Product Manager

Full-stack Engineer

• You will develop and implement features aligned with user stories and acceptance criteria.
• Perform manual and unit testing to ensure software quality, reliability, and performance.
• Support agile workflows by using tools like Jira and Confluence to track work and document decisions.
• Manage code and feature delivery using Git (branches, commit, pull requests, and merge).
• Debug and resolve issues during development, escalating when needed.
• Participate in peer code reviews, offering constructive feedback and following coding standards.

Junior Software Engineer

Payroll

• Collaborate with others on this multi-year, major strategic initiative to build a new business
• Assist leadership with managing specific client relationships
• Lead client projects which include task management, file organization, project deadlines, and billing
• Provide clients with payroll tax consulting and guidance
• Help clients improve payroll tax processes
• Help clients identify and assess payroll tax refunds
• Provide clients with M&A support to satisfy reporting requirements and secure savings
• Provide federal and state audit support services
• Engage with federal, state, and local taxing authorities to resolve client matters
• Manage tax risk in a thoughtful, wise, and logical manner
• Assist leadership in research, publications, and presentations
• Grasp new concepts and learn a new business

Payroll Tax Consulting Associate

Engineering Manager

• Lead engineers who will build Experian's security modular platform
• Work with other engineering teams to bring critical security services into the platform and deliver this to the broader engineering ecosystem
• Responsible for automation, development, break/fix, and consulting with other teams to maintain functional and efficient services
• Reuse existing services, apply best practice, and make them available through multiple mechanisms such as a portal, SDK, or CLI
• Build the security modular platform, driving architecture, design, and implementation with emphasis on scalability, reliability, and low latency
• Collaborate with Product, DevOps, Security, Compliance, and Infrastructure teams to align plans and meet regulatory and operational standards

Software Engineering Manager, Security Platform

Manager

• Manages operations providing customers product information and resolving customer service or account issues
• Manages the customer contact and document processing to maintain credit databases
• Manages employee performance in providing credit services ensuring compliance with regulations while attaining business objectives
• Manages the investigation process during a credit dispute ensuring compliance to regulations and departmental goals
• Manages operations to update and maintain the consumer credit profile database
• Produces reports and provides methods for user access to information in resolution of consumer disputes
• Monitors and maintains database integrity

Consumer Services Manager

Software Engineer

• Lead a team of identity management engineers, promoting technical best practices, collaboration, and continuous improvement.
• Set clear team member goals, driving performance management and career development for engineers.
• Coach team members to grow their technical and soft skills.
• Partner with IAM architects to define technical roadmaps, engineering standards and integration design patterns.
• Enforce best practices in software engineering, including code reviews, CI/CD pipeline management, and secure coding standards.
• Oversee development and deployment of new application integrations with the IGA platform.
• Ensure delivery of feature enhancements, identity workflows, connectors, APIs, and user experience improvements.
• Promote the integration of automation and AI to improve IGA processes and improve operational efficiency.
• Identify opportunities for process enhancement and implement solutions to reduce manual effort and mitigate risks.
• Help use DevOps and Agile methodologies within the IGA engineering team.
• Ensure IGA solutions align with enterprise security policies, regulatory requirements, and audit frameworks.
• Promote process improvements that enhance automation, reduce manual effort, and strengthen identity lifecycle controls.
• Collaborate with security, infrastructure, cloud engineering, application owners, and compliance teams to create compliant identity solutions.
• Support onboarding of new business applications by collaborating with partners to understand access models and integration requirements.
• Be an escalation point for engineering challenges and production issues.

Senior Manager, Identity Governance & Administration Engineering

• Lead client audits (onsite/virtual) including presentation of evidence, explanation of controls, planning and execution of pre and post audit activities (coordinate needed remediation, etc.).
• Support commercial teams to present Experian's security controls and risk posture to clients through Requests for Information / Requests for Proposal and/or pre-sales consultancy.
• Review contractual security clauses & deliverables under contractual agreements to ensure Experian does not exceed risk tolerance or be put in a position where it fails in its ability to meet client requirements.
• Take the lead on articulating Experian's security posture to justify any changes with clients.
• Analyze audit results and post audit reports and follow up on security items.
• Conduct gap analysis and articulate contractual risks to internal stakeholders to enable risk-informed contractual decisions.
• Maintain current and up-to-date evidence repository.
• Provide accurate, valid, and appropriate responses in a timely manner to security questionnaires and ad-hoc inquiries sent by prospective and existing clients and business partners.
• Provide SME consultancy to Business Units on Experian information security governance and risk management framework in the context of the above.
• Maintain client-facing security documentation ensuring its continued relevance and accuracy.
• Collaborate with global team members across regions to ensure consistent experiences for clients around the world, and act as a mentor to junior members in sharing knowledges and experiences.

Information Security Expert, Client Security Assurance

DevOps Engineer

• Develop and maintain backend solutions focused on automating DevOps processes.
• Create and evolve CI/CD pipelines with an emphasis on high availability and security.
• Implement integrations between internal systems and continuous delivery tools.
• Ensure observability and monitoring of solutions (logs, metrics, alerts).
• Collaborate with development squads to improve deployment and release practices.
• Participate in defining architecture and technical standards for the Delivery platform.

Senior DevOps Backend Analyst

Machine Learning Engineer

• Develop scalable MLOps pipelines for model training, validation, deployment, and monitoring using AWS services
• Implement infrastructure as code and CI/CD workflows to support rapid experimentation and reliable production releases
• Collaborate with data scientists to productionize ML models and ensure reproducibility, versioning, and traceability
• Monitor model performance and data drift in production environments, and implement automated retraining and alerting mechanisms
• Improve ML workflows using tools such as SageMaker, Airflow, Docker, Kubernetes (EKS), and Step Functions
• Ensure compliance with healthcare data standards and security best practices (e.g., HIPAA)