Experian

Account Manager

• Report to Experian Health and collaborate with the Regional Sales Director
• Build trusting relationships with Experian Health clients
• Ensure overall satisfaction for assigned clients
• Manage all implemented products, monitoring client health
• Identify opportunities for account expansion
• Work on Client Business Reviews, Workflow Assessments, and Client Transition Management
• Engage with Customer Community and Communication with Customer Success Representatives
• Responsible for Revenue Management, Account Expansion and Product Usage Monitoring

Client Relationship Manager, Healthcare Revenue Cycle

Consultant

• As a Technical Consultant in Implementation, you will report to Experian Health, serve as a hands-on technical expert and subject matter authority for implementing complex healthcare software solutions.
• Advise clients and company partners, leverage advanced technical knowledge of Healthcare Revenue Cycle and Experian Health solutions.
• Apply modern AI capabilities to provide impactful results.
• Configure and implement Experian Health software solutions for clients.
• Focus on deploying Experian's software solutions for both front-end patient access and back-end revenue cycle management operations within healthcare organizations.
• Lead technical discussions for product integrations and solutions spanning multiple technical applications.
• Consult with clients and internal partners, explaining complex solution methodologies and implementation results to both technical and non-technical audiences.
• Present technical concepts to non-technical audiences, distilling details into clear, relevant business narratives.
• Use AI and generative AI tools (e.g., Copilot, ChatGPT) to provide the latest healthcare solutions and support client adoption of Experian's advanced capabilities.
• Document and analyze client requirements, contributing to end-to-end implementation success with a client-first approach.
• Manage multiple high-profile, complex technical implementation projects concurrently.
• Collaborate with project managers, product managers, software development managers, and implementation teams to ensure delivery of solutions to customers.
• Conduct technical presentations, demonstrations, and workshops for clients and internal cross-team partners.
• Create comprehensive documentation for technical implementation operations and processes.
• Track technical project progress, manage timelines, and ensure all partners are informed and engaged, keeping projects on track to meet client KPIs.
• Advance goals related to implementation operations and recommend improvements based on performance data.

Technical Consultant – Healthcare Revenue Cycle

Security Engineer

• Oversee regional corporate security programs, including facility risk assessments, workplace violence response, event security, and insider threat detection
• Manage the Executive Security Program (digital and physical) for senior leadership
• Conduct risk assessments, monitor compliance with global security policies, and identify new threats
• Provide training and awareness programs on travel security, physical security, and corporate security standards
• Collaborate with global security leadership and company partners to deploy regional security programs
• Lead incident management and crisis response efforts, ensuring reporting and resolution

Principal – Corporate Security and Physical Risk

Graphics Designer

• Support the design team by creating visual assets across web and digital, social media, email marketing, and print.
• Collaborate closely with the associate Creative Director, Art Director, and other Visual Designers to develop creative solutions for campaigns and projects.
• Execute design work based on creative direction, feedback, and established guidelines.
• Maintain visual consistency across platforms and touchpoints.
• Participate in critiques by sharing work, asking questions, and thoughtfully applying feedback.
• Stay curious about design best practices, trends, and the motorcycle industry to continue growing your skills and perspective.
• Manage assigned projects and tasks to meet deadlines, quality standards, and expectations with guidance and support.

Associate Visual Designer

Account Executive

• Oversee strategic clients across the Emerging Vertical with the goal of managing existing revenue retention, renewals, upsells, and cross-sells
• Add to the pipeline of the Emerging Vertical by researching and understanding the trends of the Emerging Vertical
• Prospect both within current accounts and new logos
• Partner with your Customer Success counterpart to ensure business continuity and client expectations are met
• Anticipate client needs and industry trends to determine how to bundle products and build solutions to meet client requirements to expand their relationship with Experian
• Oversee GTM and cross-sell strategies across your existing book of business to achieve overall growth and success within the Emerging Vertical
• Help provide voice of customer and client feedback to company partners to help grow Experian's products and solutions
• Be your client's go-to expert across the Emerging Vertical
• Manage your existing pipeline within Salesforce to maintain 99% accuracy at all time.

Account Director, Emerging Vertical

Support Engineer

• Support current Claim Source Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness
• Document and communicate complex solutions to internal and external clients promptly
• Assess project complexity and estimate development and implementation timeframe
• Communicate status with team members, end-users and clients within client expectations including participating in regular client calls
• Develop relationships with clients and service/sales team
• Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst
• Monitor accuracy and completeness of all assigned jobs
• Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions
• Analyze customer data including performing optimizations and edit reviews with customers
• Review and evaluate payer notifications
• Collaborate with internal and external groups to define process requirements for project
• Interpret orders and selects appropriate tools to process orders
• Perform software packaging duties
• Perform complex database tasks and maintenance
• Track change requests and high severity incidents
• Contribute to continuous improvements by identifying ways to optimize resources
• Maintain comprehensive project plans and schedules
• Help with team leadership roles and mentor new team members

Healthcare Support Analyst

Customer Success Manager

• Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.
• Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
• Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities.
• Implement process improvements within the client success function to streamline operations and enhance efficiency.
• Track client success metrics, identifying areas for improvement, and reporting on progress to senior management.
• Work with other departments like sales, marketing, and product development to ensure seamless customer experience.

Client Success Manager – Healthcare

• Lead the strategy and define the sales plan for your portfolio of accounts
• Be the main contact for Experian product sales within your named accounts
• Understand and represent Experian data assets and drive the sale of Experian and Experian Automotive products
• Generate business plans for each client outlining untapped opportunities and new revenue streams
• Navigate large automotive finance organizations to reach key decision makers

Automotive Account Executive – Lender Sales

Product Designer

• Lead large-scale UX projects, improving design processes and delivering high-quality experiences through team collaboration and feedback.
• Design across web and mobile platforms to ensure consistency, engagement, and usability across Experian's digital services.
• Partner with teams to define product requirements and align design strategies with our goals.
• Create user-centered design assets (journeys, wireframes, prototypes) informed by research, usability testing, and iterative feedback.

Cloud Engineer

• Architect and maintain modular cloud infrastructure using tools like Terraform, AWS CloudFormation, Ansible and Python
• Automate provisioning, configuration, and deployment processes to reduce manual effort and improve consistency.
• Develop reusable code libraries and service templates to standardize platform capabilities across teams and environments.
• Implement governance, observability, and compliance controls through automated policies and service interfaces.
• Design and develop RESTful APIs and service interfaces for platform capabilities, ensuring scalability and security.
• Support basic frontend development tasks to create intuitive dashboards and improve developer experience.
• Work with UX/UI teams to ensure seamless integration between backend services and frontend components.
• Collaborate with engineering, security, and operations teams to continuously evolve platform capabilities and improve developer experience.
• Ensure platform scalability, resilience, and cost optimization through iterative design and performance tuning.
• Standardize, automate the provisioning, and support aspects as reusable cloud services and interfaces

Cloud Developer

Sales

• Rotate through main sales functions such as: Sales Development/Prospecting, Account Executive/Inside Sales, Account Management/Customer Success
• Participate in lead generation, prospecting, and pipeline development
• Participate in customer meetings and presentations
• Learn and apply consultative selling techniques
• Collaborate with teams including marketing and product
• Analyze market trends and customer need to identify growth opportunities
• Support plans and special projects
• Maintain accurate records in CRM systems (e.g., Salesforce)

Sales Rotational Program

Solutions Engineer

• Manage project scope, schedule, resources, project documentation and reporting
• Schedule client meetings and project planning activities and coordinate internal resource support
• Request and schedule testing and training activities with client (with PMO/Analyst resources)
• Facilitate technical discussions for project integrations and technical solutions from one-to-many technical applications
• Use internal tools to initiate the build and to troubleshoot issues/ promote resolution
• Identify and escalate project risk/roadblocks and develop risk mitigation/resolution plans
• Track open issues, along with solution plans (JIRA tickets, cases, etc.) during Implementation to go live with clients
• Experience balancing multiple projects concurrently, including multi-facility, multi-product programs

Revenue Cycle Solutions Consultant – Healthcare

• Define and lead a user-centered design vision that aligns with Experian's mission to empower consumers to improve their financial health.
• Partner with Executive leadership to shape product strategy and ensure the design function influences decision-making at the highest levels.
• Lead the creation of intuitive, inclusive, and impactful experiences across web and mobile platforms that promote trust, engagement, and business growth.
• Represent the voice of the customer in forums, ensuring design is a catalyst for innovation and measurable outcomes.
• Ensure consistency and clarity in UX across all products, evolving a unified design language and experience architecture.
• Lead a design organization with capabilities spanning product design, content design, and design systems.
• Coach, mentor, and empower designers at all levels, promoting a culture of craft excellence, strategic thinking, and continuous learning.
• Foster an inclusive, collaborative environment where diverse perspectives lead to better outcomes and team morale.
• Establish clear career paths, performance expectations, and feedback mechanisms that support individual growth and team accountability.
• Strengthen existing processes and systems that improve design team efficiency, quality, and collaboration, and develop new processes.
• Evolve and maintain design systems, libraries, and tooling in partnership with DesignOps and Engineering.

Director of UX Design

Manager

• Provide comprehensive leadership and strategic oversight to the hearings team and independent contractors.
• Foster internal team growth and manage independent contractor relationships.
• Lead coaching sessions to foster development, accountability, and continuous improvement while conducting regular 1:1's in addition to mid-year and annual reviews.
• Ensure all processes comply with internal audit standards and regulatory requirements while overseeing daily operations including hearing volumes to maintain efficiency.
• Collaborate with our teams and clients to improve processes and outcomes while delivering feedback to senior leadership on team performance, client trends, and operational challenges to support strategic planning.
• Be the primary escalation point for complex hearing scenarios and internal team concerns, offering guidance and resolution for high impact accounts or escalated issues.
• Bring creative and strategic solutions to complex problems and help to evolve processes and team effectiveness

Client Relationship Manager, Healthcare Revenue Cycle

Technical Consultant – Healthcare Revenue Cycle

Principal – Corporate Security and Physical Risk

Associate Visual Designer

Account Director, Emerging Vertical

Healthcare Support Analyst

Client Success Manager – Healthcare

Automotive Account Executive – Lender Sales

Product Designer

Cloud Developer

Associate Visual Designer

Sales Rotational Program

Revenue Cycle Solutions Consultant – Healthcare

Director of UX Design

Unemployment Hearings Manager