Regional Sales Director – Business Development, Facility Solutions
Staples Promotional Products
IT Resident Engineer, L1
Excis Compliance
full-time
Posted on:
Location Type: Office
Location: Ramat Gan • 🇮🇱 Israel
Visit company websiteSalary
💰 ₪9,462 per month
Job Level
Junior
About the role
- Provide first and second level desktop support and troubleshooting for Windows and Mac OS devices, including hardware, software, application issues, printer and AV systems
- Use diagnostic tools and ticketing systems to resolve issues
- Coordinate with third-party vendors for complex issue resolution and maintain timely communication and documentation
- Perform preventative maintenance and remedial repairs on desktops, laptops, printers, and peripherals
- Support mobile device management, Active Directory, GPOs, and enterprise encryption
- Adapt to project-based work with flexibility, multitasking, and adherence to SLAs
Requirements
- Bachelor’s Degree or equivalent in Computer Science or related field
- Minimum of 18 months’ IT experience supporting Windows 7-10, Active Directory, GPOs, MS Office 365, helpdesk ticketing systems, and enterprise antivirus solutions
- Strong knowledge of PC hardware installation and troubleshooting, network fundamentals, servers, AV systems, smart devices, and telecoms
- Proven analytical, troubleshooting, and problem-solving skills
- Excellent communication and relationship-building abilities
- Ability to multitask, prioritize effectively, and meet SLAs
- Flexible to work off-hours or weekends for projects or emergency support
- Well-mannered, eager to learn, and adaptable in a fast-changing IT environment
Benefits
- Competitive compensation
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supporttroubleshootingWindows 7Windows 10Active DirectoryGPOsMS Office 365enterprise antivirusPC hardware installationnetwork fundamentals
Soft skills
analytical skillsproblem-solving skillscommunication skillsrelationship-buildingmultitaskingprioritizationflexibilityadaptabilityeagerness to learntime management
