Online Business Manager, I
IntegrateUp
Delivery Manager
Construct Education
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
SeniorLead
About the role
- Oversee a portfolio of Project Managers, providing leadership, guidance, and oversight across multiple concurrent projects
- Govern and drive portfolio-level delivery outcomes, ensuring consistency in standards and processes
- Act as escalation point for complex client or project challenges, supporting Project Managers in resolution
- Lead portfolio-level reporting on delivery health, risk, and outcomes for senior leadership
- Drive strategic alignment between delivery, client expectations, and business objectives
- Monitor and manage utilisation trends, resource forecasting, and financial performance across the delivery portfolio
- Ensure portfolio delivery supports broader organisational strategy and growth objectives
- Provide coaching and mentorship to Project Managers, supporting professional growth and performance development
- Foster a culture of accountability, collaboration, and continuous improvement
- Cultivate a positive and collaborative team community culture that promotes retention and alignment with company values
- Collaborate with cross-functional leaders to ensure seamless delivery handovers and client satisfaction
- Act as a trusted partner in client engagements, supporting relationship-building and expectation management
- Champion continuous improvement in delivery practices, tools, and systems
- Advocate for innovation in delivery models, processes, and methodologies
- Lead initiatives that enhance efficiency, scalability, and quality of delivery outcomes
- Identify and mitigate systemic delivery risks while implementing best practices across teams
- Reports to Head of Delivery; working practices hybrid with in-office days and SAST working hours (10:00–18:30)
Requirements
- 7–10 years’ experience in project or programme management, including 3+ years in a leadership role
- Proven track record of leading teams of Project Managers and delivering complex, multi-workstream projects
- Strong portfolio management and governance experience, with a focus on risk management and resource optimisation
- Experience in client-facing consultancy, communication, and executive stakeholder management
- Financial management capability, including forecasting, utilisation monitoring, and budget oversight
- Proficiency with delivery/project management tools (e.g., Kantata, Jira, Monday.com, Asana)
- Experience in digital, media, or creative delivery environments (preferred)
- Skills: delivery governance and portfolio oversight; financial and resource management with strategic forecasting ability; executive-level communication and client engagement; cross-functional collaboration and influence; coaching and mentoring; problem-solving and risk mitigation; systems thinking and change advocacy; growth mindset and innovation
