Customer Success Team Lead
MarketStar
Client Success Manager
interop.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the voice of our customers within interop.io, understanding their use cases, highlighting their needs, and galvanizing subject matter experts within the company to find solutions for them
- Partner with customers to ensure the best use of the product and help them achieve maximum value from our services
- Act as a product expert, continuously improving your product knowledge, so you can educate clients and provide them with guidance and recommendations
- Manage customer expectations in their overall interop.io experience, including onboarding, software delivery, implementation, bug fixes, upgrades, and renewals
- Develop a repeatable, scalable, and meaningful account program alongside the Chief Customer Officer
- Collaborate with cross-functional teams, including Product and Support, customer, prioritize roadmap requests based on the customer’s needs, and deliver high-quality support
- Understand and document the account structure to identify key stakeholders and to minimize risk if our account contacts change
- Identify opportunities for growth and expansion at an account, including potential revenue expansion opportunities
- Conduct regular check-ins with customers to assess their project’s success, and proactively address any concerns, issues, or risks that arise
- Document client use cases & case studies, working alongside our product marketing team
- Document technical issues, analysis, and communication with the clients in the company CRM and other necessary tools
Requirements
- 5+ years of experience as an Account Manager, Sales Engineer, Client Success Manager, Technical Project Manager, or similar client-facing role in the software industry, preferably with a focus on capital markets
- Proven experience working with complex products and strong willingness to gain deep product knowledge
- Ability to collaborate closely with engineering and other technical teams
- Comfortable conducting software product demonstrations
- Demonstrated ability to work independently
- Strong verbal and written communication skills, with a customer-centric approach
- Team player with the ability to build strong relationships
- Excellent command of spoken and written English
- Willingness for regular travel, between 10-20% of the time
- Flexibility to work three times per week on a non-standard schedule (11 AM – 8 PM) for meetings and communication with US-based clients
Benefits
- Competitive compensation package
- The freedom to work from home or the office
- 25 days with up to 8 extra bonus days paid annual holiday
- Premium healthcare and dental package
- Co-funded Multisport card
- Food vouchers
- Access to an employee Well-being program
- Long-term employee value distribution scheme (LEVD)
- Modern office space at Campus X, recreation zones, and spacious rooftop terrace
- Generous refer-a-friend program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient success managementtechnical project managementsoftware product demonstrationsproduct knowledgeCRM documentationbug fixingsoftware deliveryimplementationrenewals
Soft skills
customer-centric approachstrong verbal communicationstrong written communicationrelationship buildingindependent workteam collaborationproblem-solvingflexibilityorganizational skillscustomer advocacy