Client Success Manager
interop.io
Client Success Manager
interop.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the voice of our customers within interop.io, understanding their use cases and highlighting their needs
- Partner with customers to ensure the best use of the product and help them achieve maximum value from our services
- Act as a product expert, continuously improving product knowledge and educating clients with guidance and recommendations
- Manage customer expectations across onboarding, software delivery, implementation, bug fixes, upgrades, and renewals
- Develop a repeatable, scalable, and meaningful account program alongside the Chief Customer Officer
- Collaborate with cross-functional teams (Product, Support) to prioritize roadmap requests and deliver high-quality support
- Understand and document the account structure to identify key stakeholders and minimize risk
- Identify opportunities for growth and expansion within accounts, including potential revenue expansion
- Conduct regular check-ins with customers to assess project success and proactively address concerns, issues, or risks
- Document client use cases and case studies with the product marketing team
- Document technical issues, analysis, and communication with clients in the company CRM and other necessary tools
Requirements
- 5+ years of experience as an Account Manager, Sales Engineer, Client Success Manager, Technical Project Manager, or similar client-facing role in the software industry, preferably with a focus on capital markets
- Proven experience working with complex products and strong willingness to gain deep product knowledge
- Ability to collaborate closely with engineering and other technical teams
- Comfortable conducting software product demonstrations
- Demonstrated ability to work independently
- Strong verbal and written communication skills, with a customer-centric approach
- Team player with the ability to build strong relationships
- Excellent command of spoken and written English
- Willingness for regular travel, between 10-20% of the time
- Flexibility to work three times per week on a non-standard schedule (11 AM – 8 PM) for meetings and communication with US-based clients
Benefits
- Competitive compensation package
- The freedom to work from home or the office
- 25 days with up to 8 extra bonus days paid annual holiday
- Premium healthcare and dental package
- Co-funded Multisport card
- Food vouchers
- Access to an employee Well-being program
- Long-term employee value distribution scheme (LEVD)
- Modern office space at Campus X, recreation zones, and spacious rooftop terrace
- Generous refer-a-friend program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient success managementtechnical project managementsoftware product demonstrationsproduct knowledgeCRM documentationstakeholder identificationrisk managementproject success assessmentrevenue expansion
Soft skills
customer-centric approachstrong verbal communicationstrong written communicationrelationship buildingindependent workteam collaborationflexibilityproblem-solvingproactive communicationcustomer advocacy