Client Success Manager
interop.io
Customer Success Team Lead
MarketStar
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇬 Bulgaria
Visit company websiteJob Level
Senior
About the role
- Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor for your downline.
- Leverage this knowledge to expertly guide and coach your team to have high quality conversations that maximize value and efficiency across our customer base.
- Consistently drive the team to meet and exceed weekly, monthly and annual sales quota.
- Monitor the team’s performance and identify achievements as well as areas of focus.
- Ensure continued progress of the team by proactively taking responsibility for the sales representatives’ day-to-day development and performance.
- Motivate sales representatives to succeed, manage program day-to-day activities, training, logistics and other activities as required.
- Provide consistent performance coaching and mentoring to reps to ensure productivity and goal achievement.
- Identify best practices and provide insight to team and leadership.
- Communicate program feedback and strategic recommendations for additional program strategies, tactics, revisions and implementations based on observations of the programs’ people, processes, and product.
Requirements
- 4+ years of experience in customer success and/or sales related roles, account management, program management, or strategic consulting, preferably in a SaaS environment
- 2+ years in management/supervisory experience
- Fluency in English
- Excellent verbal and written communication skills
- Results-oriented with the ability to motivate others and drive performance
- Must have an adaptive management style and the ability to work at micro and macro levels
- Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
- Self-motivated, proactive team player. You act quickly and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Your team, customers and the Asana client can count on timely and valuable output and communication.
- Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work.
- Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership.
- Sales skills are preferred for coaching to upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of Asana.
- Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business.
- Tech-savvy with a passion for technology and the ability to learn, comprehend and explain technological terms. Familiarity with Apple operating system and comfortable utilizing multiple systems or software's simultaneously such as CRMs, communication platforms, project management platforms, etc. preferred.
Benefits
- Remote or Hybrid work
- Additional Health Insurance
- Mental health program
- MultiSport card
- Access to our company library of 50+ hours of sales video trainings
- Access to learning platform SkillSoft - Business, Design, & Tech online courses
- Work computer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successsalesaccount managementprogram managementstrategic consultingcoachingperformance managementupsellingtime managementmulti-tasking
Soft skills
communicationmotivationadaptabilityself-reliancedecisivenessproactivityteam playergrowth mindsetfacilitationinfluence