Client Services Manager
Ebiquity plc
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the operational backbone for the Client Partner, supporting day-to-day client interactions and preparing materials for executive-level engagements
- Collaborate with the Client Partner to monitor account health and identify opportunities for improvement
- Work with internal operations and audit teams to ensure successful delivery of client projects and manage timelines/deliverables
- Assist the Client Partner in identifying opportunities for portfolio expansion including supporting new business proposals, responding to RFPs, and preparing pitches
- Actively prospect and identify new business opportunities outside the current portfolio
- Contribute to refinement of tools, processes, and methodologies for client management
- Contribute to development, testing and implementation of new service lines
- Support Client Partner to proactively address client issues and provide timely solutions
Requirements
- 4-6 years of relevant work experience (ideally from media or creative agency background)
- Supporting or managing client accounts and fostering client satisfaction
- Strong written and verbal communication skills
- Identifying opportunities for account expansion, contributing to proposals, and supporting business pitches
- Strong PowerPoint skills
- Establishing and maintaining positive client relationships
- Ability to work seamlessly with cross-functional teams and support the Client Partner
- Project Coordination experience with Project Management teams
- Analytical skills
- Creativity, adaptability and eagerness to develop new service lines
- Awareness of industry trends and competitor activities
- Strong organizational and time-management skills
- Assisting in preparation of proposals, pitch materials, and presentations
- Demonstrable interest in consultative selling and relationship-based client management
- Deep understanding or ability to develop understanding of the media investment sector
- Strong project management platform (e.g., Asana), Salesforce and MS Office skills
- Experience operating with key stakeholders within a matrix organization
- Strong relationship-building and advisory/consulting skills
- Commitment to supporting diversity and inclusivity