Service Desk Analyst
Centorrino Technologies
full-time
Posted on:
Location: 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems
- Act as the first point of contact for all IT-related issues, incidents, and service requests
- Provide support via phone, email, chat, or in-person
- Troubleshoot and diagnose hardware, software, and network issues
- Escalate unresolved issues to appropriate teams or vendors
- Maintain accurate documentation of service requests, incidents, and resolutions
- Participate in training programs and maintain technical knowledge
- Work shifts between the hours of 7am and 7pm to provide customer support when needed
Requirements
- Act as the first point of contact for all IT-related issues, incidents, and service requests
- Provide exceptional customer service, technical support, and issue resolution via phone, email, chat, or in-person
- Troubleshoot and diagnose issues related to hardware, software, network, and other IT-related services
- Escalate and manage unresolved issues to the appropriate team or vendor for timely resolution
- Maintain accurate and up-to-date documentation of all service requests, incidents, and resolutions
- Participate in training programs and maintaining technical knowledge
- Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
- Strong customer service orientation and ability to work well under pressure
- Strong problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with IT service desk software and ticketing systems is ideal
- Must have a valid state-based Working with Children Check (WWCC)
- Police check
- Be authorized to work in Australia