Centorrino Technologies

Engineer

• **What you'll do:**
• - Design and implement SharePoint Online solutions, including lists, workflows, discussion boards, and Power Automate processes, to meet business requirements.
• - Configure content types, metadata, and navigation structures for the intranet solution.
• - Build site and page templates to standardise user experience across the intranet.
• - Develop and deploy Viva Connections dashboards and integrate relevant Microsoft 365 applications.
• - Manage content migration processes using tools like ShareGate, including mapping, classification, and delta migration stages.
• - Conduct user testing and feedback sessions for MVP intranet sites.
• - Develop publishing approval workflows using Power Automate for content governance.
• - Collaborate with stakeholders to define project requirements and align intranet capabilities with organisational needs.
• - Facilitate workshops for metadata planning, information architecture, and user personalisation.
• - Implement branding guidelines for site themes, logos, and webparts.
• - Establish governance policies for content management and user access.

SharePoint Engineer

Platform Engineer

• Architect, design, and lead development of complex Canvas and Model-Driven Power Apps with a focus on scalability, performance, and maintainability.
• Implement and optimise advanced Power Automate workflows for full business process automation, including robust error handling and governance.
• Extend Power Apps functionality using advanced Power Fx, JavaScript, TypeScript, and PCF development where applicable.
• Develop, optimise, and troubleshoot C# plugins and Azure Functions to deliver high-performing Dataverse back-end solutions.
• Integrate with Dataverse APIs and OData v4, and design robust data integration strategies with internal and external systems.
• Design and build advanced custom connectors for seamless third-party and complex API integration.
• Provide technical leadership and mentorship to developers, promoting best practices, code quality, and knowledge sharing.
• Lead CI/CD pipeline implementation and improvement for Power Platform deployments using tools like Azure DevOps and GitHub Actions.
• Implement automated environment and solution lifecycle management with Power Platform CLI, PowerShell, and related tools.
• Enforce solution security best practices via Azure App Registrations, API permissions management, and RBAC across the Power Platform.
• Champion advanced Git-based version control strategies, including branching, merging, and release management.

Power Platform Developer

Analyst

• Providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.
• Working with tickets submitted is what you'll spend most of your time doing.
• Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
• Communicating with customers through a variety of channels (phone, email and chat).
• Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday.

Service Desk Analyst

Manager

• Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
• Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
• Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
• Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
• Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.

Service Delivery Manager

Account Manager

• Assist in managing a portfolio of clients, ensuring they are consistently satisfied with the services and solutions provided.
• Proactively engage with clients to address any concerns and maintain strong relationships.
• Regularly review client accounts to ensure service delivery aligns with expectations and business goals.
• Contribute to identifying opportunities for up-seling, cross-seling, and enhancing existing client relationships.
• Monitor account health, ensuring that clients remain satisfied and that growth opportunities are pursued.
• Communicate with clients to gather a deep understanding of their needs, challenges, and goals.
• Act as a liaison between the client and internal teams to ensure that client feedback and requirements are relayed accurately.
• Track and monitor client health metrics, ensuring clients are achieving desired outcomes with the products.
• Assist in generating reports to evaluate the success and progress of client relationships and product usage.
• Participate in regular check-ins with clients to maintain open communication and foster strong, long-term relationships.
• Help anticipate future client needs based on ongoing communication, ensuring the proactive delivery of solutions.
• Track and document client feedback, ensuring that it is incorporated into future planning and strategy.

Network Engineer

• Troubleshoot and resolve BAU tickets related to network issues, including switching, routing and application-level firewall controls.
• Work within secure government environments, adhering to strict access controls, compliance standards, and change management processes.
• Manage BGP routing configurations and troubleshoot peering issues to ensure network stability and optimal path selection.
• Monitor and maintain IPsec tunnels for secure site-to-site connectivity, addressing encryption, authentication, and tunnel stability concerns.
• Respond to incidents escalated by the service desk, conducting detailed analysis and timely resolution to restore service with minimal impact.
• Plan and implement network changes and upgrades, including firewall policies, routing updates, wireless access point deployments, and infrastructure enhancements.
• Monitor network performance and health using appropriate tools, proactively identifying areas for improvement, patching, or capacity upgrades.
• Maintain and regularly update documentation, including network diagrams, configuration standards, and operational procedures.
• Ensure wireless network coverage and performance meet required standards, addressing interference, roaming, and security configuration issues.
• Collaborate with internal teams and government clients to ensure solutions are secure, scalable, and aligned with business and regulatory requirements.

• Provide first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems
• Act as the first point of contact for all IT-related issues, incidents, and service requests
• Provide support via phone, email, chat, or in-person
• Troubleshoot and diagnose hardware, software, and network issues
• Escalate unresolved issues to appropriate teams or vendors
• Maintain accurate documentation of service requests, incidents, and resolutions
• Participate in training programs and maintain technical knowledge
• Work shifts between the hours of 7am and 7pm to provide customer support when needed

Business Development Rep

• Foster new business opportunities and expand the customer base.
• Collaborate closely with sales, technical, and delivery teams to devise and implement effective sales strategies.
• Develop and execute sales strategies to achieve revenue targets and increase market share.
• Identify new business opportunities and build strategic relationships with key stakeholders.
• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.
• Manage the entire sales cycle, from lead generation to contract negotiation and closure.
• Stay updated with industry trends and market conditions to identify emerging opportunities.

Business Development Manager

• Supporting the Service Desk Manager and Service Desk team in day to day tasks.
• Provide technical support to internal users via phone, email, or other communication channels.
• Collaborating with your peers who reside in technical and client-facing teams to achieve successful outcomes for the customer.
• Troubleshoot hardware and software issues and provide timely resolutions.
• Ensure incidents are prioritised and resolved within agreed service levels.
• Serving as an escalation and contact point for our customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
• Building and maintaining relationships with our customers, predominantly remotely, through various engagements.
• Communicate effectively with users to understand and resolve their technical issues.
• Follow up with users to ensure their issues are resolved and provide updates on progress.
• Reviewing, assessing and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.