Centorrino Technologies

Infrastructure Engineer

• Provide Level 2/3 technical support and escalation across Microsoft 365, Azure and on-premises infrastructure.
• Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams and Entra ID.
• Manage Azure resources including virtual machines, networking, storage and identity services.
• Maintain Windows Server environments, Active Directory and Group Policy.
• Administer and support VMware and/or Hyper-V virtualisation platforms.
• Configure and troubleshoot network infrastructure including switches, routers, firewalls and VPN connectivity.
• Monitor infrastructure health, identify risks and proactively resolve performance and availability issues.
• Support cybersecurity operations by responding to security incidents, applying security best practices and assisting with threat remediation.
• Perform system patching, upgrades and vulnerability remediation across server and cloud environments.
• Manage backup and disaster recovery solutions, ensuring successful testing and recovery readiness.
• Develop and maintain PowerShell scripts to automate routine administration tasks.
• Produce and maintain technical documentation, knowledge articles and standard operating procedures.
• Collaborate with vendors and third-party providers to resolve infrastructure issues.
• Provide mentoring and technical guidance to the on-site ICT resource where required.
• Participate in after-hours support for critical incidents and planned maintenance activities.
• Contribute to infrastructure improvement projects and technology initiatives.

Infrastructure and Systems Engineer

Network Engineer

• Monitor and respond to network alerts using network monitoring tools.
• Assist with troubleshooting network connectivity issues across LAN, WAN, and wireless environments.
• Provide first and second-level support for network-related incidents and service requests.
• Support the installation, configuration, and maintenance of network hardware and software (e.g., switches, firewalls, routers, and wireless access points).
• Assist with network documentation, including diagrams, change records, and asset registers.
• Participate in network upgrades, patching, and configuration changes under supervision.
• Perform basic firewall and VPN configurations under the direction of senior engineers.
• Collaborate with other technical teams to resolve cross-functional issues.
• Maintain awareness of current networking technologies and best practices.
• Ensure compliance with security policies, processes, and standards.
• Contribute to knowledge base documentation and team learning resources.

Network Analyst

System Administrator

• Work as part of our Professional Services team, supporting a broad range of enterprise and government clients.
• Design, deploy, and manage secure, scalable cloud-based solutions using Microsoft Azure and related technologies.
• Deliver 2nd and 3rd level support across ICT systems and services.
• Troubleshoot and manage:
• Active Directory & Azure AD
• Azure Virtual Desktop (AVD)
• Microsoft 365 (Teams, SharePoint, Exchange Online/Hybrid)
• Windows Server and core infrastructure
• Implement infrastructure as code (Terraform, Bicep) to maintain configuration control and repeatability.
• Monitor, tune, and optimise system performance, ensuring availability, resilience, and compliance.
• Own issues end-to-end from first report to resolution keeping stakeholders informed throughout.
• Collaborate with internal teams and third-party vendors to resolve complex or escalated incidents.
• Stay ahead of the curve by researching and recommending emerging technologies and service improvements.

Cloud & Systems Administrator

Field Engineer

• Provide inbound phone-based support as part of a high-volume Service Desk team
• Deliver Level 1 and Level 2 technical support for IT-related incidents and service requests
• Achieve strong First Touch Resolution KPIs through effective troubleshooting and problem-solving
• Diagnose and resolve issues across hardware, software, network, VPN, and security environments
• Perform user account administration in Active Directory, Microsoft 365, Intune, and Exchange
• Support Windows, macOS, and mobile device environments
• Use remote support tools (e.g. N-able) to troubleshoot and resolve issues
• Log, track, and update all incidents and requests in ITSM systems with accurate documentation
• Follow ITIL-based incident management processes to prioritise and resolve tickets
• Escalate complex or unresolved issues to appropriate technical teams or vendors
• Communicate clearly with users, providing regular updates and setting expectations
• Contribute to knowledge base articles and continuous service improvement initiatives
• Identify recurring issues and support problem management and root cause analysis

Service Desk Engineer – Inbound Team

Team Leader

• Lead, mentor and develop the Digital Workplace team, fostering a high-performance and collaborative culture.
• Conduct regular one-on-ones, performance reviews and development planning.
• Build technical capability through coaching, knowledge sharing and targeted training.
• Support recruitment, onboarding, succession planning and employee engagement initiatives.
• Provide technical leadership by guiding complex issue resolution and promoting best practice.
• Develop strong relationships with internal stakeholders and customers, taking ownership of service outcomes.
• Oversee the day-to-day operation of the Digital Workplace service, including incidents, requests, major incidents, problem management and escalations.
• Monitor queue health, workload distribution, engineer utilisation and service performance to ensure SLA compliance and high-quality customer outcomes.
• Proactively identify risks, manage capacity and drive operational stability through continual service improvement.
• Own and continuously improve Digital Workplace services, including Microsoft 365, Identity & Access Management, Audio Visual & Collaboration, and File & Print Services.
• Drive service improvements through automation, self-service, process standardisation and reduction of repeat incidents and escalations.
• Ensure technical documentation, knowledge articles and operating procedures remain accurate, current and fit for purpose.
• Conduct quality reviews of tickets, customer communications and technical standards, providing coaching to improve service quality and first contact resolution.

Service Desk Team Leader – Digital Workplace

Manager

• Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
• Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
• Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
• Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
• Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.

Service Delivery Manager

• **What you'll do:**
• - Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements.
• - Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness.
• - Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation.
• - Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes.
• - Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded.
• - Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals.
• - Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement.
• - Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.

Change Manager

Systems Engineer

• Day to day administration, troubleshooting, and patching of our various platforms and applications
• Security patching and software updates outside of business hours
• Occasional datacenter work for hardware upgrades/maintenance
• Security-first thinking, always considering the impact of any work or change
• Identifying problems and areas for improvement in configurations and procedures
• Create and maintain comprehensive and high quality technical documentation for systems, procedures, and configurations
• Upskilling on new applications that the team deploy and manage
• Collaborate with other departments to deliver the best quality solutions

Systems Engineer – Infrastructure Team

Analyst

• At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations.
• We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68.
• We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Inbound team in Australia.

Service Desk Analyst

Account Manager

• **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!**
• At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate **Account Manager** to join our **Small & Medium Business Team** in **Coburg.**
• The Account Manager (AM) is responsible for ensuring the long-term satisfaction, growth, and retention of our clients by providing exceptional service, support, and guidance. This role is pivotal in building and maintaining strong client relationships, helping clients maximise the value of our products and services. The AM works closely with internal teams to address client needs, resolve challenges, and ensure a seamless experience. By tracking client health, delivering tailored training, and supporting account growth, the AM ensures our clients achieve their desired outcomes while fostering loyalty and promoting product adoption.